Professionalism Bootcamp

As a Binghamton University student, you have access to a variety of resources to help you succeed in your academic, personal and professional lives. The Professionalism Bootcamp is a flexible tool that allows you to learn, or brush up on, some of the professional skills that are vital in the workplace. You can complete the modules at your own pace, or you may be asked to complete them by a professor for a class. No matter why you complete them, just know that you are taking a smart step in your professional development!

If you have questions about what you learn in these modules, or how to apply it in real life situations, come to the Fleishman Center during walk-in hours to meet with a staff member. Once you have completed all of the modules, bring them in to be entered to win a special prize!

Professionalism Bootcamp Learning Modules

Learning Module Title Description/Instructions  Related Video Learning Modules
Communicating Face-to-Face The #1 business skill

Every year employers are surveyed about what they seek in candidates for job openings. Each year communication is listed among the top 3. It has been for years. This module introduces you to some best practices around professional communication.

Step 1 – Learn
Watch the video and read the overview of best practices for conducting business on the phone.

Step 2 – Practice and analyze
Create a fun video of yourself telling a short story. Then look for communication patterns and habits that you can build on. You can also answer various pre-developed interview questions on InterviewStream and have your answers reviewed by the Fleishman Center staff.

Step 3 - Earn your stamp!

https://vimeo.com/104126333 Learning Module 1
Written Communication It's public record now

Writing is extremely important in the workplace. Emails, documents, procedures, and marketing require you to craft appropriate communication at work.

Step 1 – Learn
Watch the video and read about good business writing.

Step 2 – Practice
Make corrections and suggestions on some sample writing provided.

Step 3 - Earn your stamp!

https://vimeo.com/104126484 Learning Module 2
Professional Etiquette Etiquette at work

Just like following the rules of the road while driving, you need to learn the signposts and techniques for navigating expectations at work..

Step 1 – Learn
What are some of the most common faux pas at work? How can you learn the unwritten expectations and how to avoid unnecessary problems?

Step 2 – Check the checklist
Check your understanding of the concepts presented. Make an educated guess about your workplace's etiquette and get a reality check.

Step 3 - Earn your stamp!

https://vimeo.com/104126485 Learning Module 3
Your Customer Everyone keeps talking about customer service...

Employers have learned that customer service can make or break their business. You will explore how to better satisfy customers which enhances your boss' brand and success.

Step 1 – Learn
Watch the video and read how to identify a customer's "real" need, and explore creative ways to effectively deal with unhappy people.

Step 2 – Apply the case study
Give it a try – you learned about creating happy customers, now see how you might apply it to a real case.

Step 3 - Earn your stamp!

https://vimeo.com/104126486 Learning Module 4
On the Phone The ubiquitous phone

The phone call is still the pillar of business communication in spite of the many communication options today. Be a phone call master to move your career forward.

Step 1 – Learn
Watch the video and read the overview of best practices for conducting business on the phone.

Step 2 – Improve caller experience
Check your understanding of the concepts presented using a rubric applied to a case study.

Step 3 - Earn your stamp!

https://vimeo.com/104126487 Learning Module 5
Importance of Teamwork There is no "I" in team...

Teamwork is ranked by employers as one of the most important elements of a successful organization. We have to work together if we expect to grow the enterprise.

Step 1 – Learn
Explore core concepts of how teams form and how you can become a new productive member.

Step 2 – Team Player Survey
Complete the Team Player Survey and see the PowerPoint slides to identify your unique teamwork style and how you can increase your productivity.

Step 3 - Earn your stamp!

https://vimeo.com/104126488 Learning Module 6
Ethical Behavior Is this OK?

It's helpful to think through some of the daily decisions we make about what is OK and not OK on the job. This module covers a straightforward decision model that should help you think through questions about what is OK.

Step 1 – Learn
Watch the video and read the overview of the most common ethical frameworks for decision making.

Step 2 – Decide the case study
Work through a case study or two in order to clarify the principles of ethical decision making.

Step 3 - Earn your stamp!

https://vimeo.com/104126887 Learning Module 7
Taking Initiative Get in there and do something!

Initiative is the single attribute that always sets one person apart from the others. This skill can benefit your entire career life. When you take personal ownership for the success of the organization you will make a difference to the organization and the people in it.

Step 1 – Learn
Watch the video and read about the politics of initiative and review how-to steps to catalyze your own success on the job.

Step 2 – Taking action
Brainstorm ways to take initiative on your current job.

Step 3 - Earn your stamp!

https://vimeo.com/104126889 Learning Module 8
Professional Culture Diversity in the workplace

In today's workplace, sensitivity to diversity and corporate culture is absolutely required. A climate of acceptance and safety means understanding your own biases and finding ways to move beyond them.

Step 1 – Learn
Explore how first impressions can influence relationships. Watch the video and read the overview of best practices for understanding culture.

Step 2 – Take the cultural inventories
Organizations also express a definite culture. Explore how you can navigate both the corporate and interpersonal issues of culture.

Step 3 - Earn your stamp!

https://vimeo.com/104126890 Learning Module 9
Internship and Career Reflections The reflection journal and resumes

A key component of any internship or job (paid or unpaid) is learning through reflection. We provide a structured journaling model that students find helpful and interesting. Then you apply it to your resume.

Step 1 – Learn
Watch the video and read the overview of the four-phase journaling and experiential education model.

Step 2 – Apply
Check your understanding of the concepts presented and learn how to include your current job on your resume.

Step 3 - Earn your stamp!

https://vimeo.com/104126888 Learning Module 10
These modules were developed by Willamette University.

Last Updated: 8/11/16