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Binghamton University

Frequently Asked Questions

Who is eligible to use the services of the Counseling Center?

All currently enrolled Binghamton University students (undergraduate and graduate) and affiliated entities are eligible for Counseling Center services.

Do I have to pay for Counseling Center Services?

There is no fee for our services.

What should I do in an emergency?

If you’re experiencing a mental health emergency or crisis, please do the following:

Emergency appointments are brief, evaluative sessions where we provide you with options for treatment and any other available actions that are relevant to your immediate needs. After this emergency appointment we may refer you to an off-campus therapist or for a follow-up appointment at the Counseling Center. Read more about our emergency services.

If I visit the Counseling Center, what kinds of records are kept and who has access to these records?

Counseling records are secure and are kept separate from academic records to ensure student privacy and confidentiality. All aspects of participation in counseling at the Counseling Center—including the scheduling of appointments, contents of counseling sessions, contents of counseling records and outcomes of counseling—are confidential by federal and state law. No information is released without the student’s knowledge and written consent, except in circumstances when an individual is clinically judged to be a danger to himself or others, or in rare instances when a clinician is required by law or by court order to reveal particular information. See Confidentiality for details.

Do I need to make an appointment to receive care at the Counseling Center or can I just walk in?

To ensure all students have access to the services they need, the Counseling Center uses an appointment-based system. However, students who have urgent needs may come to the center for a 30-minute, walk-in emergency appointment Monday through Friday from 2 to 4 p.m. For more details see Appointments or Emergencies.

How do I make an appointment with the Counseling Center?

There are two easy ways to make an appointment:

What can I expect during my first visit to the Counseling Center?

First, we’ll have you fill out a brief form that asks for some basic information, and then you’ll meet with a counselor for an intake session. During this session, the counselor will assess your needs and offer options to address those needs. The counselor may recommend further individual counseling or group counseling, or you may be referred to an off-campus therapist for additional care. Regular counseling sessions typically last 40–50 minutes, while emergency sessions (see above) are restricted to 30 minutes. Learn more by reading Access to Care.


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Last Updated: 6/4/14