Technical Help

If you review this information and it doesn't solve your problem, please complete the Technical Problems Reporting Form.  Describe the problem in as much detail as possible, noting what error message you are getting, if any.

Using Computers in the LibrariesLibraries WebsiteDatabases and Journal ArticlesLibrary Catalog & Find It! | RefWorks

Using Computers in the Libraries

How do I log on to a computer in the Libraries?

Students, faculty and staff use their PODS username and password. You can use the BU Brain to verify your username and initial POD password. Please contact the ITS Help Desk for assistance. Courtesy borrowers and community patrons need to obtain a guest account from a Library service desk.

Is there wireless access in the Libraries?

How can I save documents I'm working on in the Libraries?

Students, faculty, and staff have 50 MB of storage space on the Bingsuns H (samba) drive. You can access this drive from any computer in the library or PODs once you have logged in (see above) and you can access it from any web browser anywhere using SSL. For more help with your Bingsuns account please contact the ITS Help Desk.

 

The Libraries Website

What are BU Only Resources?

BU Only resources BU Only include subscribed databases, e-journals, e-books and other e-resources that are restricted by license agreements for the purposes of research, teaching, and private study. These resources are available on-campus to current BU faculty, staff, and students. Alumni, guest, volunteer, and community users need to obtain a guest account to access these resources. Current BU faculty, staff, and students can access BU Only resources off campus by logging in with their PODS user name and password. Alumni, guest, volunteer, and community users are not given access to subscribed library resources from off-campus as this violates our license agreements with our database providers. 

How do I use the Libraries website from off campus?

I'm having problems authenticating from off campus

Off campus access to subscribed library resources is restricted by license agreements to purposes of research, teaching, and private study by current BU faculty, staff, and students. Alumni, guest, volunteer, and community users are not given access to subscribed library resources from off-campus. This violates our license agreements with our database providers.
If you are unable to authenticate, first check that your PODS account is active. If you are unable to access your PODS information you will need to visit the ITS Help Desk, located in the Computer Center lobby or call (607)777-6420.
If you have a valid PODS account but continue to experience problems authenticating contact us. Please include your email address and PODS user name when replying.

What are acceptable uses of "BU only" resources?

What is Getit@BU?

 

Databases and Journal Articles

I am trying to open a database/article but I get asked for a username

If you receive an error message or are promoted for payment to a subscribed resource it is possible there may be a problem with the subscription.  First, confirm that the Libraries has a subscription to the database or e-journal. It is possible that the library may not have complete fulltext access to a journal so always double check the holdings.  If you believe we should have access to the resource, please report the problem to our Ask a Librarian service.   

Journal Holdings

The fulltext of an article is missing from an online journal

Confirm that the Libraries has a subscription to the e-journal. It is possible that the Libraries may not have complete fulltext access to a journal so always double check the holdings. If the article does not appear fulltext or you are prompted for payment to a subscribed resource it is possible there may be a problem with the subscription. Please contact Ask a Librarian

Journal Holdings

I am trying to open an article but I get a blank screen

I get a funny error message when I try to view an article

I’m having problems printing an article

If you are having problems printing an article, make sure that the article has been downloaded as a pdf (i.e. not opening in a browser window). If the article still does not print, go to “Advanced Options” in the “Print Options” window and click “print as image”. If the article still does not download try using a different browser (especially if you are using IE).

 

The Library Catalog and Find It!

Do I have to sign in to use the Library Catalog or Find It!?

No, but if you sign in you will be able to view your library account information, such as items checked out.  You can also renew items, place holds, and more. Sign in to Library Catalog or Find It! and enter your PODS userid and password. View a tutorial for additional assistance on renewing items.

Community borrowers sign in to Library Catalog using the library barcode on their borrowing card. The User ID is your library barcode, on the back of your ID card, without the leading "29091" prefix and leading zeros. The password is the last four digits of your Social Security Number.

Why do I see funny characters when I use the Library Catalog?

You need a Unicode font to allow you to see special characters and non-Roman alphabets (such as Polish "I", musical flat, Arabic, Cyrillic, and Hebrew), which non-Unicode fonts cannot display. You can use the Library Catalog without a Unicode font, but these special characters and alphabets will not display correctly.

Can I use RefWorks with the Library Catalog?

The Library Catalog can be searched through the RefWorks interface. After signing into RefWorks, click on "Search," then select "Online Catalog or Database." On the search screen, if "Binghamton University Libraries" doesn't display, select it under "Online Catalog or Database to Search."

Can I use EndNote with the Library Catalog?

Can I use Z39.50 to connect to the Library Catalog?

 

RefWorks 

Help with RefWorks

Last Updated: 10/21/13