How do I log on to a computer in the Libraries?
Students, faculty and staff use their PODS username and password. You can use the
BU Brain to verify your username and initial POD password. Please contact the ITS Help Desk for assistance. Courtesy borrowers and community patrons need to obtain a guest account from a Library service desk.
Is there wireless access in the Libraries?
Students, faculty, and staff have access to BU's wireless network. For more information
see the Binghamton University Wireless website.
How can I save documents I'm working on in the Libraries?
Students, faculty, and staff have 50 MB of storage space on the Bingsuns H (samba)
drive. You can access this drive from any computer in the library or PODs once you
have logged in (see above) and you can access it from any web browser anywhere using
SSL. For more help with your Bingsuns account please contact the ITS Help Desk.
What are BU Only Resources?
BU Only resources include subscribed databases, e-journals, e-books and other e-resources that are
restricted by license agreements for the purposes of research, teaching, and private
study. These resources are available on-campus to current BU faculty, staff, and students. Alumni, guest, volunteer, and community
users need to obtain a guest account to access these resources. Current BU faculty, staff, and students can access BU
Only resources off campus by logging in with their PODS user name and password. Alumni, guest, volunteer, and community users are not given access to subscribed
library resources from off-campus as this violates our license agreements with our
How do I use the Libraries website from off campus?
Most the website is accessible off campus without any special login. However, to get
full access to subscribed databases, e-journals and other online resources marked , you will need to log in with your PODS user name and password.
I'm having problems authenticating from off campus
Off campus access to subscribed library resources is restricted by license agreements
to purposes of research, teaching, and private study by current BU faculty, staff, and students. Alumni, guest, volunteer, and community users are
not given access to subscribed library resources from off-campus. This violates our
license agreements with our database providers.
If you are unable to authenticate, first check that your PODS account is active. If you are unable to access your PODS information you will need to visit
the ITS Help Desk, located in the Computer Center lobby or call (607)777-6420.
If you have a valid PODS account but continue to experience problems authenticating
contact us. Please include your email address and PODS user name when replying.
What is Getit@BU?
See Getit@BU FAQ or watch our Get It@BU tutorial
I am trying to open a database/article but I get asked for a username
If you receive an error message or are promoted for payment to a subscribed resource
it is possible there may be a problem with the subscription. First, confirm that
the Libraries has a subscription to the database or e-journal. It is possible that the library may not have complete fulltext access to a journal
so always double check the holdings. If you believe we should have access to the
resource, please report the problem to our Ask a Librarian service.
The fulltext of an article is missing from an online journal
Confirm that the Libraries has a subscription to the e-journal. It is possible that the Libraries may not have complete fulltext access to a journal
so always double check the holdings. If the article does not appear fulltext or you
are prompted for payment to a subscribed resource it is possible there may be a problem
with the subscription. Please contact Ask a Librarian
I am trying to open an article but I get a blank screen
This problem is often solved by upgrading to the latest version of Adobe Reader. If that doesn't work, go to Adobe Reader Edit menu, select Preferences, select Internet,
and uncheck the box to "Display PDF in browser." If you are still having problems
complete the Technical Problems Reporting Form.
I get a funny error message when I try to view an article
Please copy the message and complete the Technical Problems Reporting Form.
I’m having problems printing an article
If you are having problems printing an article, make sure that the article has been
downloaded as a pdf (i.e. not opening in a browser window). If the article still does
not print, go to “Advanced Options” in the “Print Options” window and click “print
as image”. If the article still does not download try using a different browser (especially
if you are using IE).
Do I have to sign in to use the Library Catalog or Find It!?
No, but if you sign in you will be able to view your library account information,
such as items checked out. You can also renew items, place holds, and more. Sign in to Library Catalog or Find It! and enter your PODS userid and password. View a tutorial for additional assistance on renewing items.
Community borrowers sign in to Library Catalog using the library barcode on their borrowing card. The
User ID is your library barcode, on the back of your ID card, without the leading
"29091" prefix and leading zeros. The password is the last four digits of your Social
Why do I see funny characters when I use the Library Catalog?
You need a Unicode font to allow you to see special characters and non-Roman alphabets
(such as Polish "I", musical flat, Arabic, Cyrillic, and Hebrew), which non-Unicode
fonts cannot display. You can use the Library Catalog without a Unicode font, but
these special characters and alphabets will not display correctly.
Can I use RefWorks with the Library Catalog?
The Library Catalog can be searched through the RefWorks interface. After signing into RefWorks, click on "Search," then select "Online Catalog
or Database." On the search screen, if "Binghamton University Libraries" doesn't display,
select it under "Online Catalog or Database to Search."
Can I use EndNote with the Library Catalog?
Yes. See our connection and configuration information.
Can I use Z39.50 to connect to the Library Catalog?
Yes. See our connection and configuration information.
How do I download an ebook
See See "Finding and Using ebooks" web page or contact Ask a Librarian
Help with RefWorks
See RefWorks Help page or contact Ask a Librarian