Have you ever had to call a professor or classmate, but didn’t have a phone book or directory on hand? Have you ever been on your way to class at the beginning of the semester and realize you forgot the location? The Student Information Assistants at the Binghamton University Call Center are prepared to assist you with the previous instances as well as more complex situations that you may encounter during your time at Binghamton and thereafter.
The University Call Center officially opened in October of 1999, developed by Telecommunications to provide a variety of services to members of the University community and beyond. The Student Information Assistants are capable of assisting callers with finding phone numbers, providing directions to campus, and scheduling tours. In addition, they answer questions for major departments on campus including the Undergraduate Admissions, EOP, Health Services, Residential Life, Registrar, Commencement, Financial Aid, Student Accounts, Telecommunications, Orientation and Parking.
This communication network has proven to be highly effective and helps to prevent the 'transfer train' and reduce the chances that a call will end up unanswered and in a voicemail. Questions are answered correctly in short period of time by actual people rather than by automated recordings as they were prior to the development of the Call Center. The Call Center has expanded due to the continual growth of the University and the increasing popularity of the services that the Call Center provides. We are constantly reevaluating these services and adjusting them to meet the needs of our customers.
Working in the Call Center provides Binghamton University students with a unique opportunity to learn more about the University while gaining valuable and versatile working experience. The Call Center also provides growth opportunities for our student staff, who are able to apply to become trainers and mentors of the SIA's. The knowledge and expertise of our Student Information Assistants impacts the University at all levels, and our positive influence is recognized throughout our staff.