Healthcare Lean Six Sigma Green Belt Training

Available at Binghamton University in Binghamton, NY or via Online Distance Learning

In-Person: September 10-12 & 15-16, 2014

Online: September 11-October 27, 2014

Open book take-home examination to be completed by October 27, 2014


About the Course

"The goal is to make healthcare more efficient, more effective, with higher quality and fewer errors - and, in the process, save lives." - Dr. Mohammad Khasawneh

Lean Six Sigma is a combined process-improvement methodology that accelerates processes, increases efficiency, and reduces or eliminates variation.  With the external regulatory and financial pressures placed on health care and the increased demand from patients for the best possible experience, organizations need to have a way to continuously monitor and improve all of their processes. Better processes make employees feel better about what they are doing. Patients have a better experience and the institution is able to eliminate wasteful processes that can directly impact their bottom line. This healthcare based lean six sigma training can help to reduce variation and waste, and streamline processes resulting in improved patient outcomes and significant cost savings.

This five-day program serves as a healthcare-based lean six sigma training course at the Green Belt level. The course aims to emphasize why the implementation of lean six sigma is vital to the continuous improvement of hospital operations, in specific, and healthcare delivery systems, in general. Several healthcare case studies and applications of lean six sigma concepts will be presented throughout the course. In addition, several educational games and group activities will be used throughout the course to illustrate many of the lean six sigma concepts. Focused topics include:

  • Continuous process improvement (CPI) in healthcare with emphasis on both lean and six sigma concepts and methodologies;
  • Lean concepts and its applications in healthcare, such as 5s, waste reduction, value stream mapping, and error proofing;
  • DMAIC (Define, Measure, Analyze, Improve, and Control) to solve healthcare issues and transition CPI projects from one phase to another;
  • Basic statistical analysis methods and tools to determine key relationships between health system inputs and outputs;
  • The integration of both lean and six sigma for achieving data-driven process improvement results in healthcare systems; and
  • Team dynamics and leadership in healthcare domain to provide effectively successful healthcare projects.

Our Lean Six Sigma program gives you valuable business tools to achieve process excellence and help your team do more with less.

Successful completion of the training program's requirements includes a take home final exam which will be due October 27th.

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Participants in this training program will learn how to utilize lean six sigma principles by building a structure to deploy healthcare business strategy. Also, participants will learn how to integrate healthcare system's strategy, core processes and customer and provider requirements to achieve and sustain performance. At the end of this training program, participants should be able to:

Recognize the need and key attributes of a successful lean six sigma program in an organization;Understand the roles and responsibilities of a certified Lean Six Sigma Green Belt in a healthcare organization;Understand the fundamentals of the DMAIC problem solving methodology;Use basic lean six sigma tools for project definition and process baseline, and improvement analysis, implementation, and sustainability;Understand the need for advanced problem solving and improvement methodologies used by project teams; andIntegrate lean six sigma knowledge and tools to successfully implement, deploy, and sustain process improvements.

Upon successful completion of the training program's requirements (homework assignments and final exam), participants will receive a Healthcare Lean Six Sigma Green Belt certification from Binghamton University, State University of New York. Upon request, participants will also receive a certificate of continuing education credits for a total of 3.6 CEUs from the Thomas J. Watson School of Engineering and Applied Science at Binghamton University.

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Who Should Attend

This program is designed for anyone interested in understanding and applying lean concepts to healthcare systems including: healthcare executives, directors, physicians, nurses, pharmaceutical staff, hospital and office administrative staff, industrial management engineers, performance improvement specialists, laboratory and specialized healthcare services staff, clinical staff, and insurance company staff.

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  • Computer with a high speed internet connection and audio is necessary. 
  • Microsoft Excel is also required. 
  • A limited number of laptops are available through our Educational Communications Center (EdComm) through the Audio-Visual services in Lecture Hall B-60. There is no cost to use these laptops for BU students. Information regarding this policy can be found at
  • It is recommended that participants download a trial version (free for 30 days) of the Minitab software (for statistical analysis - on or a day before the start of the training program.  Minitab is available for free for all BU students (  Recommended Download Date: September 21, 2014.
  • In order to utilize the Collaborate tool for virtual office hours, your computer should also have an updated version of JAVA (  A headset with microphone may be useful but not necessary.

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Materials Provided

Your fees cover:

  • Soft copies of slides. Students will be responsible for printing documents if desired.
  • All students will be provided with access of slides and lectures via Blackboard course management system. Sessions will be available to view online via ECHO360 for up to one year.
  • Support via virtual office hours and email with the instructor and teaching assistant.
  • Grading of take-home exam
  • Healthcare Lean Six Sigma Green Belt Certificate of Completion
  • Lunch and snack breaks are provided for in-person attendees.

Campus parking is not included. Visitor parking is available at $6/day.

Fees do not include lodging. You are responsible for making your own lodging arrangements if you are coming to the course in person.

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The course will be held in person on the Binghamton University campus in Studio B of the Lecture Hall.

Students are also eligible to take the course through distance learning.  Each day will be recorded in four sessions; two sessions from the morning and two sessions from the afternoon. A link to each session will be provided to view the session 3-4 hours after the recording. Sessions will be available to view online via ECHO 360 for up to one year. In order to utilize distance learning, the student must have a computer with a High Speed Internet connection in addition to the other requirements. All participants who attend in person as well as those who have opted only for distance learning will have access to the recordings during the open-note take-home exam period.

You must indicate if you wish to take any or the entire course in-person on the registration form.   You may attend all sessions via distance learning, all in person, or you may combine by taking some days in person and some days via distance learning.

Due to room restrictions, in-person enrollment is limited. Registrations will be honored on a first-come, first choice basis. In-person registrations received after enrollment is filled will be placed on a waiting list.

The five day course will be held on in September 2014:

  • Wednesday, September 10, 2014
  • Thursday, September 11, 2014
  • Friday, September 12, 2014
  • Monday, September 15, 2014
  • Tuesday, September 16, 2014

Class will be held from 8:30am-5:00pm.

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Course Outline (Tentative)

Distance Learning participants should be prepared to proactively schedule their time in order to complete this offering in a timely manner.

All participants will receive links to the pre-recorded sessions and slides within 24 hours of the recordings.

An open-book take-home exam will be distributed by Tuesday, September 16, 2014. This comprehensive exam will be due by Monday, October 27, 2014 11:59 p.m. Notification of course completion will be in early December.


  1. Continuous process improvement in healthcare
  2. Introduction to lean, six sigma, and lean six sigma in healthcare
  3. DMAIC (Define, Measure, Analyze, Improve, and Control)
    • Define Phase: Project charter; process mapping; voice of the customer; 7 "new" management and planning tools; 7 "old" quality control tools; CTQ trees; SIPOC diagram; etc.

    • Measure Phase: Basic probability and statistics for six sigma; measurement system analysis (MSA); Gauge R&R studies; process capability analysis; benchmarking; etc.

    • Analyze Phase: Correlation analysis; regression analysis; confidence intervals; hypothesis testing; etc.

    • Improve Phase: Design of experiments (DOE); analysis of variance (ANOVA); failure mode and effect analysis (FMEA); house of quality and quality function deployment (QFD); simulation software; action/communication plan; etc.

    • Control Phase: Statistical process control; process capability analysis; cost savings and return on investment (ROI) calculations; mistake-proofing; control plan; etc.

  4. Spreadsheet-based statistics for six sigma
  5. Simulation for lean six sigma
  6. Case studies/projects

Successful completion of the training program's requirements includes an open-book take-home exam that will be distributed on Tuesday, September 16, 2014.   The exam is long and comprehensive.  We recommend you allot a minimum of 20-30 hours for completing the exam. The exam is due Monday, October 27, 2014 11:59pm.

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Dr. Khasawneh Instructor

Dr. Mohammad T. Khasawneh 

is a Professor in the Department of Systems Science & Industrial Engineering (SSIE) and has received the SUNY Chancellor's Award for Excellence in Teaching. In addition, he currently serves as the Graduate Program Director for the Executive Master of Science in Health Systems, Director of the Healthcare Systems Engineering center, Director of the Human Factors and Ergonomics Laboratory and Assistant Director for the Watson Institute for Systems Excellence (WISE), an institute for advanced studies at Binghamton University. His research area of interest is in modeling and optimization of healthcare delivery systems. Examples of his research include significant amount of work in optimizing the use of OR suites, outpatient scheduling, pre-admission testing, optimizing the deployment of mobile intensive care units, lean six sigma training and implementations, as well as ergonomic study and evaluation of patient handling activities/procedures, to name a few. These efforts have been supported through partnerships with several U.S. hospitals systems, including United Health Services (Binghamton, NY), Upstate University Hospital (SUNY, Syracuse, NY), Virtua Health (Marlton, NJ), Montefiore Medical Center (Yonkers, NY), the Care Management Organization (Yonkers, NY), and the Mayo Clinic (Rochester, MN).

  • Ph.D., Industrial Engineering, Clemson University, South Carolina, USA
  • M.Sc., Mechanical Engineering, Jordan University of Science and Technology, Jordan
  • B.Sc., Mechanical Engineering, Jordan University of Science and Technology, Jordan
Read more about Dr. Khasawneh's passion for healthcare systems.

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Fees & Registration



$1,500 Standard fee

$1,250 Non-Binghamton Student fee (must demonstrate proof of current student status)

$1,000 Binghamton University Student/Faculty/Staff fee

  • Group Discounts available for 2 or more people from an organization.  Please contact our office to learn more.
  • Register by WEDNESDAY, AUGUST 27, 2014 at regular rates.  Late fees of $50 apply for all registrations received Thursday, August 28, 2014 –Monday, September 15, 2014.
  • Registration closes Monday, September 15, 2014, at 12noon EST.
  • Due to room restrictions, in-person enrollment is limited. Registrations will be honored on a first-come, first choice basis. Registrations received after enrollment is filled will be placed on a waiting list.

Go to our registration and fees page for more information.

CUSTOMIZED TRAINING BRINGS OUR PROGRAM DIRECTLY TO YOU - This program can be tailored for your organization and delivered at your site. Contact our office for more information.

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Last Updated: 7/7/14