Healthcare Lean Six Sigma Green Belt Training

Via Online Distance Learning

  • Fall Session: September 12 - November 13, 2016

  • Spring Session: January 30 - April 2, 2017

Open-book assignments to be completed by last day of program to be eligible for certification.


About the Course

"The goal is to make healthcare more efficient, more effective, with higher quality and fewer errors - and, in the process, save lives." - Dr. Mohammad Khasawneh

Lean Six Sigma is a combined process-improvement methodology that accelerates processes, increases efficiency, and reduces or eliminates variation. With the external regulatory and financial pressures placed on health care and the increased demand from patients for the best possible experience, organizations need to have a way to continuously monitor and improve all of their processes. Better processes make employees feel better about what they are doing. Patients have a better experience and the institution is able to eliminate wasteful processes that can directly impact their bottom line. This healthcare based lean six sigma training can help to reduce variation and waste, and streamline processes resulting in improved patient outcomes and significant cost savings.

This program serves as a healthcare-based lean six sigma training course at the Green Belt level. The course aims to emphasize why the implementation of lean six sigma is vital to the continuous improvement of hospital operations, in specific, and healthcare delivery systems, in general. Several healthcare case studies and applications of lean six sigma concepts will be presented throughout the course. In addition, several educational games and group activities will be used throughout the course to illustrate many of the lean six sigma concepts. Focused topics include:

  • Continuous process improvement (CPI) in healthcare with emphasis on both lean and six sigma concepts and methodologies;
  • Lean concepts and its applications in healthcare, such as 5s, waste reduction, value stream mapping, and error proofing;
  • DMAIC (Define, Measure, Analyze, Improve, and Control) to solve healthcare issues and transition CPI projects from one phase to another;
  • Basic statistical analysis methods and tools to determine key relationships between health system inputs and outputs;
  • The integration of both lean and six sigma for achieving data-driven process improvement results in healthcare systems; and
  • Team dynamics and leadership in healthcare domain to provide effectively successful healthcare projects.

Our Lean Six Sigma program gives you valuable business tools to achieve process excellence and help your team do more with less.

This offering is a pre-recorded rebroadcast of our September 2014 program offered by the Systems Science and Industrial Engineering department at the Thomas J. Watson School of Engineering at Binghamton University. Successful completion of the training program's requirements includes a open-book, open-note assignments which will be due by the last day of the session to be eligible for certification.

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Participants in this training program will learn how to utilize lean six sigma principles by building a structure to deploy healthcare business strategy. Also, participants will learn how to integrate healthcare system's strategy, core processes and customer and provider requirements to achieve and sustain performance. At the end of this training program, participants should be able to:

  • Recognize the need and key attributes of a successful lean six sigma program in an organization; Describe the roles and responsibilities of a certified Lean Six Sigma Green Belt in a healthcare organization;
  • List the fundamentals of the DMAIC problem solving methodology;
  • Use basic lean six sigma tools for project definition and process baseline, and improvement analysis, implementation, and sustainability;
  • Define the need for advanced problem solving and improvement methodologies used by project teams;
  • and Integrate lean six sigma knowledge and tools to successfully implement, deploy, and sustain process improvements.

Upon successful completion of the training program's requirements (homework assignments and final exam), participants will receive a Healthcare Lean Six Sigma Green Belt certification from Binghamton University, State University of New York. Upon request, participants will also receive a certificate of continuing education credits for a total of 3.3 CEUs from the Thomas J. Watson School of Engineering and Applied Science at Binghamton University.

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Who Should Attend

This program is designed for anyone interested in understanding and applying lean concepts to healthcare systems including, but not limited to: healthcare executives, directors, physicians, nurses, pharmaceutical staff, hospital and office administrative staff, industrial management engineers, performance improvement specialists, laboratory and specialized healthcare services staff, clinical staff, and insurance company staff.

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  • Computer with a high speed internet connection and audio is necessary. 
  • Microsoft Excel is also required. 
  • It is recommended that participants download a trial version (free for 30 days - do not download until ready to begin using) of the Minitab software (for statistical analysis - on or a day before the start of the training program. Minitab is available for free for all BU students (
  • In order to utilize the Collaborate tool for virtual office hours, your computer should also have an updated version of JAVA ( A headset with microphone may be useful but not necessary.

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Materials Provided

Your fees cover:

  • Instruction via 33 hours of pre-recorded lectures.
  • Soft copies of slides.
  • Access to Blackboard course management system.
  • Support via virtual office hours using Collaborate (a tool within the Blackboard course management system) and email with the instructor and teaching assistant.
  • Grading of take-home assignments.
  • Healthcare Lean Six Sigma Green Belt Certificate of Completion.

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This training will only be offered through distance learning. In order to utilize distance learning, the participant must have computer access with a high speed connection.

Pre-recorded lectures and slides are available on our Blackboard course management system 24/7. Blackboard support is available during normal business hours. (M-F 8:30am-5pm EST)


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Course Outline

Distance Learning participants should be prepared to proactively schedule their time in order to complete this offering in a timely manner.

All participants will receive links to 33 hours of pre-recorded sessions and the corresponding slides.

Successful completion of the training program's requirements includes an open-book take-home assignments. The assignments are challenging. We recommend you allot a minimum of 30-40 hours for completing these assignments. All assignments are due no later than 11:59pm on the last day of the session.

Notification of course completion will be approximately 6 weeks following the end of the session.

  1. Continuous process improvement in healthcare
  2. Introduction to lean, six sigma, and lean six sigma in healthcare
  3. DMAIC (Define, Measure, Analyze, Improve, and Control)
    • Define Phase: Project charter; process mapping; voice of the customer; 7 "new" management and planning tools; 7 "old" quality control tools; CTQ trees; SIPOC diagram; etc.

    • Measure Phase: Basic probability and statistics for six sigma; measurement system analysis (MSA); Gauge R&R studies; process capability analysis; benchmarking; etc.

    • Analyze Phase: Correlation analysis; regression analysis; confidence intervals; hypothesis testing; etc.

    • Improve Phase: Design of experiments (DOE); analysis of variance (ANOVA); failure mode and effect analysis (FMEA); house of quality and quality function deployment (QFD); simulation software; action/communication plan; etc.

    • Control Phase: Statistical process control; process capability analysis; cost savings and return on investment (ROI) calculations; mistake-proofing; control plan; etc.

  4. Spreadsheet-based statistics for six sigma
  5. Simulation for lean six sigma
  6. Case studies/projects

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Dr. Khasawneh Instructor

Dr. Mohammad T. Khasawneh 

is a professor and chair in the Department of Systems Science & Industrial Engineering (SSIE) at Binghamton University, where he also serves as associate director of the Watson Institute for Systems Excellence (WISE), an institute of advanced studies.  He is also the director of the Healthcare Systems Engineering Center as well as director of the Executive Master of Science in Health Systems - Manhattan program.


His research area of interest is modeling and optimization of healthcare delivery systems.  Examples of his research include optimizing the use of operating room suites, outpatient scheduling, pre-admission testing, optimizing the deployment of mobile intensive-care units using simulation studies, lean six sigma training and implementation, healthcare data science/analytics, as well as ergonomic study and evaluation of patient handling activities and/procedures. These efforts have been supported through partnerships with several U.S. hospitals systems, including United Health Services (Binghamton, NY), Upstate University Hospital (SUNY, Syracuse, NY), Virtua Health (Marlton, NJ), Montefiore Medical Center (Yonkers, NY), the Care Management Organization (Yonkers, NY), and the Mayo Clinic (Rochester, MN).

Professor Khasawneh is a recipient of the SUNY Chancellor's Award for Excellence in Teaching.  

  • Ph.D., Industrial Engineering, Clemson University, South Carolina, USA
  • M.Sc., Mechanical Engineering, Jordan University of Science and Technology, Jordan
  • B.Sc., Mechanical Engineering, Jordan University of Science and Technology, Jordan
Read more about Dr. Khasawneh's passion for healthcare systems.

Teaching Assistant

Teaching Assistant, Lu HeLu He

  • Ph.D. candidate, Industrial and Systems Engineering, Binghamton University
  • Master's Degree, Industrial and Systems Engineering, Binghamton University
  • Bachelor's Degree, Logistics Management, Southeast University

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Fees & Registration

REGISTER BY THURSDAY, SEPTEMBER 1, 2016 (for Fall Session) or by THURSDAY, JANUARY 19, 2017 (for Spring Session) to AVOID LATE FEES!

$1,500 Standard fee

$1,250 Non-Binghamton Student fee (must demonstrate proof of current student status)

$1,000 Binghamton University Student/Faculty/Staff fee

  • Group Discounts available for 2 or more people from an organization. Please contact our office to learn more.
  • Register by THURSDAY, September 1, 2016 (for Fall Session) or THURSDAY, January 19, 2017 at regular rates.
  • Late fees of $50 apply for all registrations received FRIDAY, September 2 - FRIDAY, September 23, 2016 (for Fall Session) or FRIDAY, January 20 - FRIDAY February 10, 2017 (for Spring Session).
  • Registration closes FRIDAY, September 23, 2016 (for Fall Session) or FRIDAY, February 10, 2017 (for Spring Session) at 12noon EST.

Go to our registration and fees page for more information.


ACPE Logo32 CPE Credits for Pharmacists available for additional $156.

The University of Hawaii Hilo Daniel K. Inouye College of Pharmacy is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.  This is an application based continuing education activity of the University of Hawai‘i Hilo. UAN: 0516-9999-16-010-H04-P

This activity is jointly provided by the University of Hawai‘i at Hilo Daniel K. Inouye College of Pharmacy and the University of New York at Binghamton Watson School of Engineering & Applied Science. View more information at

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CUSTOMIZED TRAINING BRINGS OUR PROGRAM DIRECTLY TO YOU - This program can be tailored for your organization and delivered at your site. Contact our office for more information.

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Last Updated: 8/4/16