Search Target

Support at Case Management

When a student is referred to a Case Manager, it is usually because the student is having a difficult time physically or emotionally, has experienced a personal loss, or is facing an unexpected challenge or crisis. Case managers help students cope with complex situations. During a student’s first meeting with a Case Manager, factors contributing to their struggles are identified and discussed. The Case Manager works with the student to identify potential solutions by discussing both on and off-campus resources. Usually a plan of action is developed, which provides the student a strategy for success. Case Managers typically meet with a student two to four times in person and check-in with a student via email/phone periodically throughout the academic year.

How can a Case Manager help?

  • By identifying the source of the problem, type of assistance and resources a student needs to overcome obstacles to success
  • Providing support and guidance in dealing with stressful situations
  • Helping a student communicate with other departments, offices and faculty
  • Connecting students to services on and off campus.
  • Bringing relevant situations to the Students of Concern Committee
  • Helping friends, parents, faculty and staff find help for a student in need

Individuals who work with a case manager will be able to acquire:

  • problem solving skills
  • self advocacy skills
  • understanding of available resources
  • stress and/or time management skills
  • interpersonal skills
  • academic support

What types of support are available?

Resources – check here for a list of resources on and off campus, how they can help and how to contact them.

Emergencies – crisis situations, contacts for after hours, B-Alert system.

Student Emergency Fund – is a source of financial assistance for currently enrolled Binghamton University students who go through unusual and unexpected situations which may cause them to miss classes and threaten graduation. Funds are awarded as a grant, and unlike a loan, do not need to be repaid. A printable PDF copy of the Student Emergency Fund Request Form is available here.

Binghamton University Food Pantry – the Dean of Students Office maintains a pantry with free food and toiletries available to Binghamton students.

Student Conduct – in the event that a student represents a danger to themselves or the university, the Case Managers work with the Office of Student Conduct to resolve the situation.


Case Management is not therapy or counseling so the rules of confidentiality that might apply to medical or mental health treatment are not the same. With the exception of a crisis situation, the Case Manager shares information about student behavior on a need-to-know basis. So they can effectively help you, the case manager may ask you to sign a release of information.

Last Updated: 5/5/20