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How EAP Works

EAP services are voluntary, you must initiate first contact. You can do that by connecting with the Employee Assistance Program office by phone at 607-777-6655 to schedule an appointment. 

Who can use the Employee Assistance Program?

EAP services are available to Binghamton University faculty, staff, graduate student employees, retirees and their family members. 

What services does the Employee Assistance Program provide?

EAP provides individualized assessment and referral to community and professional resources. Some common reasons why University faculty, staff, graduate student employees, retirees and their dependents seek our help include:

  • Marital and family issues
  • Alcohol and substance abuse
  • Emotional health issues
  • Domestic violence
  • Grief and bereavement
  • Workplace stress
  • Legal problems
  • Financial problems
  • Childcare issues
  • Eldercare issues
  • Lifestyle and wellness coaching

In addition, EAP offers support for employees returning to work after an extended leave of absence, critical incident response, a lending library, noontime health and wellness programs, assistance for managers and supervisors dealing with employee or team issues, and seasonal flu immunization clinics.

How It Works

Once you contact EAP, here is what generally happens (since every situation is unique, this process will vary to meet individual needs):

  • You make an appointment (appointments required, see below) to meet with a coordinator in the EAP office (IN-B05) or on the phone to discuss your problem or concern.
  • You and your EAP coordinator will clarify and assess your situation and discuss resources and referral options. Your coordinator will recommend various plans of action and make appropriate referrals.
  • With EAP’s support, you are responsible for contacting the provider to whom you’ve been referred and making an appointment.
  • Your coordinator will ask for a follow up contact or appointment with you to find out how satisfied you are with the referral or to recommend an alternate course of action if necessary.

Appointments Required

EAP uses an appointment-based system to ensure confidentiality, allow adequate time for a comprehensive needs assessment and provide equal access to services for all members of the University workforce and their dependents. Please make an appointment to visit with an EAP coordinator.

Is there a cost for EAP services?

Our assessment and referral services are provided free of charge to those eligible (see above). Whenever possible, we make referrals to community providers covered by your insurance.
There is no charge to take part in our special wellness programs or immunization clinics. Our lending library is also free.

Is EAP confidential?

EAP services are confidential. No information will be placed in your employment record or can be released without your written permission. Learn more about our confidentiality policy.

Supervisor/Manager Referral

University supervisors and managers may refer employees to EAP; however, acceptance of a supervisory referral by an employee is strictly voluntary and won’t alter an employee’s responsibility to improve work performance.

Last Updated: 9/20/17