Harpur Edge Distance Mentoring

Harpur Edge Distance Mentoring Program

Harpur Edge helps students take charge of their liberal arts education. The Harpur Edge distance-mentoring program is one of the ways we connect undergraduates with alumni for a one-on-one virtual mentoring experience. Whether you are a Harpur alumnus/a mentor or student mentee, you will find mentoring to be a rewarding and enriching experience.

Visit https://harpurmentoring.chronus.com/p/p1 to learn more about the program!

FOR STUDENTS: You must meet with Harpur Edge staff in order to participate in distance mentoring. Sign up for a 20 minute orientation here.

FOR ALUMNI: Submit an application at any time here.

The Chronus software platform manages program enrollment of alumni and students, alumni/student matching and provides mentoring guidance.

  • Information for Alumni
    We currently offer one-time "flash" mentoring.

    "Flash" mentoring – A student requests a one-time virtual meeting with an alumni mentor regarding a specific topic or questions. 

    • This format allows alumni mentors and students to connect through brief 60 minute conversations.

    • After the student mentee requests a meeting, the mentor determines the date and time of the meeting as well as the mode of communication (phone call, skype session, etc.). The mentee and mentor may meet in person, but this is not required.

    • Meetings should last approximately an hour, and can occur at any time through the year.

    • Mentors may meet with as many or as few students as they like. Limits can be set within the mentor profile and can be changed at any time. However, it is strongly advised that mentors meet with one student at a time.

    • The mentee must explain what they hope to learn from the meeting; for example: questions about the alumni's profession and/or how to build professional skills. The mentor’s profile will help the mentee determine what skills and topics the mentor is comfortable discussing.

    • Mentors may accept or deny student mentee requests depending on how well the mentor feels that he/she can help the mentee.

    Steps for Alumni Mentors

    1. ENROLLMENT:

    • Click “join now” at https://harpurmentoring.chronus.com/p/p1, or ask for an invitation to be sent by the administrator.

    • You will receive a link to fill out an application (most of which is loaded into your profile, if accepted).

    • An administrator will review your request to join. Please not that this may take a few days.

    2. COMPLETING YOUR PROFILE:

    • You will receive an email with a link to complete your profile. Please complete with as much information as possible. This gives students more information about you for matching purposes.        

    • Update your settings, including how many students you wish to connect with, your time zone, and desired email frequency.

    • Peruse resources available on the platform and feel free to participate by posting articles and/or questions.

    3. GETTING MATCHED:

    • Students are responsible for requesting a mentoring relationship. The mentoring platform uses an algorithm to indicate a strong match based on the students' criteria.

    • You will receive an email notification when a student requests to establish a mentoring relationship. You may communicate with the student before opting to accept or refuse the request.

    4. ENGAGING WITH YOUR MENTEE(S):

    • If a student proposes a meeting time, you can either accept the meeting time, or accept the meeting request and suggest a different meeting time. You will communicate via the messaging feature in your account, or may share your contact information with the student. 

    • For information on how to use the mentoring platform, visit the resources tab when you log-in at https://harpurmentoring.chronus.com/p/p1.

    Additional Details
    • Creating your profile: You will create your personal profile within the website, either initially if you “join now” or after receiving an invitation. Your profile includes contact information, education and professional background (both of which can be pulled from your LinkedIn profile as long as that information is public), your areas of expertise, your preferred availability, and what type of mentoring you would like to participate in. You may edit your profile at any time.

    • Time commitment: You can meet with as many or as few mentees as you are willing and available.  Each "meeting" should last roughly one hour, and you are able to limit the number of students you would like to be contacted by depending on the month, quarter or year. You are able to update these settings at any time.

    • Availability for one-time mentoring: At the time you create your profile, you will be asked to indicate your general meeting preferences. You can describe your general availability, as well as how you would like to connect (email, phone, Skype, in-person, etc). You may edit this at any time by logging in and clicking “edit your profile.”  This information can be found under settings. Additionally, if you become unavailable at any time, you can either set your maximum number of students to 0, or ask an administrator to temporarily deactivate your profile.

    • Connecting with students: Students are able to browse the profiles of all mentors. They do not have access to your contact information, but can see the rest of your information.

      • For one-time mentoring, students can request a “meeting” and this request will be sent to your inbox. You will accept or deny the request and set-up a time to connect that is convenient for both of you.

    Frequently Asked Questions for Alumni
    1. Can I limit the amount of students that I am connected with? 
      Yes. You can limit the amount of students that reach out to you based on the month, quarter or year. After you have reached your limit, students will not be able to request a connection or meeting, but will still have the ability to see your profile and send you a message. You can edit these limits at any point in your account settings.

    2. What type of students will participate in this program
      Any Harpur undergraduate student is eligible to participate, except for first semester freshmen.

    3. Can any students contact me, or only students interested in my profession? 
      This program is open to all students, and they may reach out to you for a variety of reasons. Most likely a student will reach out because of an interest in your profession, but you may have other skills or background that they are interested in learning about. You can, of course, deny their request if you do not feel you would be a good match for them.

    4. How do I indicate my availability for one-time mentoring? 
      When you create your profile, you will be asked to describe your general availability. To change your availability and other preferences, log into the program and click “Edit Your Profile.”

    5. How do I know if a student wants to connect with me? 
      You will receive an email notification request in your inbox for the email address you log in with. You will have to log into the program to accept the connection. Most other messages from students are able to be responded to directly through your personal email.

    6. When will I hear from students? 
      Students may request a meeting at any point in the year. Since this is a new program, we cannot say when you would receive more requests, but it’s likely you will during school breaks.

    7. How do “meetings” occur? 
      This is designed to be a distance mentoring program so we may connect students and alumni from anywhere in the world. Most meetings will occur via phone, Skype, Facetime or other conference tools you may have available. However, if you do happen to be in the same location as the student requesting a meeting or connection, you are welcome to meet with them in person. If you do, they should meet at your place of work or other public space (coffee shop, park, restaurant, etc).

    8. Why isn’t the LinkedIn feature pulling all my information into my profile?
      Make sure you have your LinkedIn profile set to public, the program can only pull in public information.

    9. How long should a meeting with a student last? 
      Each meeting should last one hour, but you can schedule for the amount of time that works best for you.

    10. Am I expected to keep in touch with my mentee after our one-time meeting? 
      No, but if you have the time and would like to, you may.

    11. What if I meet with a mentee once and we decide we’d like to have an ongoing connection? 
      Please contact the administrator to discuss this.

    12. Who can see my information? 
      All student mentees and mentors are able to see the majority of your information. Your phone number and email address are kept private, only the administrators and a mentee you have connected with for a facilitated connection are able to see this information.

    13. Am I able to talk with the student mentee before accepting a request? 
      Yes, if you have any questions for the student mentee before you connect, feel free to ask them.

    14. Am I able to deny a request? 
      Absolutely. However, please respond to the student mentee with a short explanation as to why you are unable to connect with them (for example, not enough time, too many current connections, or you do not think you would be a good match for them).

    15. Can I have a meeting with more than one student at one time? 
      This program is meant to be one-on-one mentoring, so each meeting should only consist of yourself and one student mentee. You can, of course, be in touch with more than one student at one time though.

    16. Are there any potential risks to me or my company? 
      No. It is not appropriate for mentors to engage in any business transactions with their mentees; instead, the relationship should only involve the flow of general information and advice.

    17. The relationship is not going well or I am concerned about mentorship, what should I do? 
      We encourage letting the mentee know about the situation and contact an administrator (harpedge@binghamton.edu) immediately. We will provide our full support to resolve the situation in a positive and satisfactory manner.

    18. I’m receiving too many emails, how can I change my email frequency? 
      To change e-mail settings, simply go to "Edit Profile" at the top right of your home page. The e-mail options are under "Settings", the last section at the bottom of your profile. You will continue to receive emails for each connection or meeting request, messages received, and a few others if you have a facilitated connection plan.

    19. Do I need to log-in to the program? 
      You can reply to messages directly through your personal email, but in order to accept a meeting or connection request, you must log-in. You will receive an email with a direct link for all requests.

    20. Can I provide my contact information to my student mentee and stop using the program? 
      Yes, if it’s easier for you to email directly, that’s fine. There are some great tools available within the program, but we’re flexible, use whatever works best for you!

    21. I’m having problems navigating the program, can you help? 
      Absolutely! There are tutorials and PowerPoints available under the resource tabs, or you can contact an administrator (harpedge@binghamton.edu) to walk you through any issue you are having.

    22. How can I provide feedback about the program to Harpur Edge? 
      Surveys are sent out for both forms of mentoring. Additionally, you can reach out to one of the administrator (harpedge@binghamton.edu), at any time.

    23. Who can I contact with questions? 
      Please contact Ashley Serbonich, Assistant Director, Harpur Edge, at aserboni@binghamton.edu.

    Tips and Recommendations for a Successful Mentoring Experience
    • Please keep in mind the potential time commitment.

    • If you are unable to keep an appointment, contact the student directly.

    • Students should assume the bulk of the responsibility for forming the experience they are looking for, but be sure to add your input.

    • Please contact the Harpur Edge administrator if you have any questions or concerns!

    Top 5 Tips!
    1. Be available. Respond to emails promptly. If you are working on an ongoing relationship, keep in frequent contact with your mentee. 

    2. Hold your mentee accountable for commitments and goals. 

    3. Focus on strengths and potentials rather than limitations.

    4. Have open communication. Provide constructive feedback to your mentee.

    5. Be honest. If something is not working within the mentor relationship, let the mentee or administrator know.

  • Information for Students
    Students can participate in one-time mentoring. 

    One-time mentoring – Student requests a one-time virtual meeting with alumni mentor on a specific topic or conversation. Click here for a list of mentors in the program.

    • You are responsible for identifying a potential mentor and requesting a meeting (and proposing a time or list available times), and the mentor will accept the time or propose additional times to have a phone call, skype session, etc. You may meet in person if convenient, but this is not required.

    • The meetings should last approximately an hour, and can occur at any time through the year.

    • You can meet with as many or as few mentors as you like.

    • In the meeting request, you must explain what you would like to learn from the meeting; for example, prepare questions about your intended profession or how to build professional skills. The mentor’s profile will help you identify the skills and topics each mentor is comfortable discussing.

    • Mentors may accept or deny student mentee requests depending on how well the mentor feels that he/she can help the mentee.

    Steps

    1.  STUDENT ENROLLMENT:

    • You must attend a mandatory orientation session or meet with Harpur Edge staff. You may either create a profile first or meet with staff first, whichever is easier. If you meet with staff first, you will be invited to join the program and need to fill out a profile within 2 weeks. 

    • Click "join now" at https://harpurmentoring.chronus.com/p/p1, or ask for an invitation to be sent by the administrator.

    • You will receive a link to fill out an application (most of which is loaded into your profile, if accepted).

    • An administrator will approve or deny your request to join. This may take a few days. Please note that you will not be accepted until you meet with Harpur Edge staff or attend an orientation session.

    2. COMPLETING YOUR PROFILE:

    • Please complete the entire profile in order to receive the most accurate mentoring suggestions.       

    • Update your settings, including your time zone, and email frequency.

    • Peruse resources available on the platform and feel free to participate by posting articles and/or questions.

    3. GETTING MATCHED:

    • Students reach out to mentors to request a mentoring relationship. The matching platform uses an algorithm to show students best mentor matches based on their criteria.

    • When sending a request, include a general description of what you would like to discuss, and either propose some times or list the times you're available.
    • The mentor will receive an email with your request, and may communicate with you before opting to accept or refuse the request. This may occur at any point throughout the year. You may connect with as many mentors as you would like, but you are encouraged to meet with each mentor no more than twice.

    4. ENGAGING:

    • When the mentor accepts the meeting request, they will may send some meeting suggestion times. You will communicate via the messaging feature in your meetings section, or may share your contact information with the mentor. 

    • For information on how to use the features on the Chronus platform, visit the resources tab when you log-in at https://harpurmentoring.chronus.com/p/p1.

    • Students must send at least one meeting request within 2 weeks of being accepted into the program to avoid deactivation.
    Additional Details
    • Creating your profileYou will create your personal profile within the website, either initially if you “join now” or after receiving an invitation. Your profile includes contact information, student information and the professions, skills, and topics you’re interested in being mentored on. You may edit your profile at any time.

    • Time commitment: Each "meeting" should last roughly one hour, and you can meet with as many mentors as you would like. You should plan on up to one hour to prepare for your meeting.

    • Availability for one-time mentoring: The mentor's general availability for mentoring will be listed when you indicate an interest in connecting. Be sure to look at this before requesting a meeting.

    • Connecting with mentors: Students are able to browse the profiles of all mentors. For one-time mentoring, students will request a “meeting” and this request will be sent to the mentor’s inbox. The mentor will accept or deny the request and set-up a time to “meet” that is convenient for both of you.

    Frequently Asked Questions for Students
    1. Am I eligible to participate in this program
      Any Harpur undergraduate student is eligible to participate, except for first semester freshmen. To participate you must attend a mandatory information session or meet with a Harpur Edge staff member.

    2. What type of alumni participate in this program? 
      We have alumni from a variety of backgrounds, including healthcare, education, marketing, media, non-profit, and finance to name a few. You can click here to see a list of current mentors. 

    3. Can I see the available mentors before creating a profile? 
      We have a list of positions and companies that our current mentors represent. You must register for the program before you can see the profile information of the mentors within the program. However, if you create a profile, but are not able to find a suitable match, you can request to be deactivated from the program. 

    4. Can I contact any mentor, or am I limited to the profession that I’m interested in? 
      This program is open to all students, and you may reach out to a mentor for a variety of reasons. Most likely you will reach out because of an interest in a profession, but there may be other skills or background that you are interested in learning about.

    5. How do I know if a mentor is available to connect with? 
      You will see an option that says “request a meeting.” If they are not available, they may still show up in your list, however only the send message option will appear.

    6. How do I know if a mentor is a good match for me? 
      The Chronus software uses an algorithm based on four profile questions (profession of interest, functional areas of expertise, topics and skills you’d like to be mentored on). You will see suggested matches, however, you may also search the list of mentors for specific interests as well.

    7. How do “meetings” occur?
      This is designed to be a distance mentoring program so we may connect students and alumni from anywhere in the world. Most meetings will occur via phone, Skype, Facetime or other conference tools you may have available. However, if you do happen to be in the same location as the mentor, you are welcome to meet with them in person. If you do, they should meet at the mentor’s place of work or other public space (coffee shop, park, restaurant, etc).

    8. How long should a meeting last?
      Each meeting should last one hour, but the mentor may prefer a different length of time.

    9. Am I able to keep in touch with my mentor after our one-time meeting?
      This is up to the the mentor. You should ask for their personal contact information to send them a thank-you note.

    10. What if I meet with a mentor once and we decide we’d like to have a facilitated connection?
      Please contact the administrator to discuss this.

    11. Who can see my information?
      All student mentees and mentors are able to see the majority of your information. Your phone number and email address are kept private, only the administrators and a mentor you have connected with for a facilitated connection are able to see this information. Your B-number is only seen by the administrators.

    12. Am I able to talk with the mentor before sending a request?
      Yes, and they may ask you questions after sending a request.

    13. Can I have a meeting with more than one mentor?
      You may reach out to as many mentors as you would like.

    14. If an alumnus/s doesn’t respond to my message or request, should I reach out again?
      If you have not heard back in a reasonable amount of time, please contact harpedge@binghamton.edu

    15. The relationship is not going well or I am concerned about mentorship, what should I do?
      We encourage letting the mentor know about the situation and contact an administrator (harpedge@binghamton.edu) immediately. We will provide our full support to resolve the situation in a positive and satisfactory manner.

    16. I’m receiving too many emails, how can I change my email frequency?
      To change e-mail settings, simply go to "Edit Profile" at the top right of your home page. The e-mail options are under "Settings", the last section at the bottom of your profile. You will continue to receive emails for messages received, and a few others if you have a facilitated connection plan.

    17. Do I need to log-in to the program?
      You can reply to messages directly through your personal email, but in order to request a meeting or connection, you must log-in.  

    18. Can I provide my contact information to my mentor and stop using the program?
      Yes, if it’s easier for you to email directly, that’s fine. There are some great tools available within the program, but we’re flexible, use whatever works best for you!

    19. I’m having problems navigating the program, can you help?
      Absolutely! There are tutorials and PowerPoints available under the resource tabs, or you can contact an administrator (harpedge@binghamton.edu) to walk you through any issue you are having.

    20. How can I provide feedback about the program to Harpur Edge?
      Surveys are sent out for both forms of mentoring. Additionally, you can reach out to one of the administrators, (harpedge@binghamton.edu), at any time.

    21. Who can I contact with questions?
      Please contact harpedge@binghamton.edu.

    Tips and Recommendations for a Successful Mentoring Experience
    • Please keep in mind the time commitment.

    • If you are unable to keep an appointment, contact the mentor directly in a timely manner.

    • Please contact the Harpur Edge administrator if you have any questions or concerns!

    Top 10 Tips!
    1. Be prepared. Be sure to research the alumnus/a you are connected with, as well as their company. Attend each meeting with a list of questions.

    2. Be considerateBe prompt. Do not keep your mentor waiting. Respond to messages in a timely manner, and do not cancel a meeting at the last minute.

    3. Initiate conversation. Understand what you want from the mentoring relationship and communicate your goals and aspirations to your mentor. Balance personal and professional relationship with your mentor.

    1. Target your questions for the best response. Don’t ask vague questions such as “what field should I go into.” Instead, come with specific ideas and share your interests. Research informational interviewing questions if you’re unsure what to ask.

    2. Be realistic. Look at the time you have with your mentor, and prioritize the topics you most want to cover. Don’t ask for advice on everything, have purpose in each request. Be realistic in your time as well, do not commit yourself to obligations you cannot keep.

    3. Have open communication. Help the alumnus/a understand what you’re looking for with this relationship. Also be open and honest about your challenges and weaknesses.

    4. Be open to new ideas. This program gives you the opportunity to grow professionally and personally.

    5. Be respectful of feedback. You may choose not to follow feedback provided, but be respectful. Do not blame the mentor if his or her advice does not work out, or he or she is not able to answer all your questions.

    6. Maintain professional behavior.Take ownership, do not make excuses, and be prepared.

    7. Follow-up. Send a thank you note after your meeting or facilitated connection has ended.

Contact:
Ashley Serbonich
Assistant Director, Harpur Edge
Location: Harpur Edge Office - Library North 1105
Phone: 607-777-4278
Email: harpedge@binghamton.edu