Frequently asked questions

Updated at noon Friday, July 10, 2020

Frequently asked questions

For updated information, visit the new website that has been developed for Restarting Binghamton University that outlines the process for employees to return to campus and research continuity guidelines, and includes frequently asked questions, resources and the University draft plan for restarting.


Search for terms within our FAQ page. Enter a search term, hit search and responses will open and be highlighted. Scroll down to find the highlighted sections.


Sections:


Health

  • How do I know I haven't been in contact with an anonymous individual who has a confirmed case of COVID-19?

    Binghamton University works with the Broome County Health Department (BCHD) — the lead agency in our county for COVID-19 — to support the health and wellness of anyone who is diagnosed with COVID-19. Individuals with the diagnosis are isolated and receive medical care, and the BCHD works with them to identify anyone they may have been in contact with. Those individuals will be notified by the BCHD of actions they should take to care for themselves.

  • How are individuals diagnosed with COVID-19?

    According to the Centers for Disease Control and Prevention (CDC) people with COVID-19 have reported a wide range of symptoms ranging from mild symptoms to severe illness.

    Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

    • Fever or chills
    • Cough
    • Shortness of breath or difficulty breathing
    • Fatigue
    • Muscle or body aches
    • Headache
    • New loss of taste or smell
    • Sore throat
    • Congestion or runny nose
    • Nausea or vomiting
    • Diarrhea

    This list does not include all possible symptoms.

    Individuals may be diagnosed by a medical professional to have COVID-19, and will be considered a Person Under Investigation (PUI) and must be isolated. Their close contacts must be quarantined.

  • What is the difference between quarantine and isolation?

    Quarantine separates and restricts the movement of people who were exposed to COVID-19 before any symptoms might arise, to see if they become sick. Isolation separates people who have been diagnosed with COVID-19 from people who are not sick.

    Individuals who are isolated should:

    • Stay in their own room and not share a bathroom.
    • Only leave their room for medical appointments or emergencies. If one must leave their room, a mask should be worn.
    • Monitor for fever, cough or shortness of breath and report to a medical provider should those symptoms occur.
    • Wash hands frequently with soap and water for 20 seconds, or with hand sanitize that contains at least 60% alcohol.
    • Avoid sharing personal items like towels, dishes and bedding.
    • Clean all surfaces in rooms/bathrooms that are touched often, every day, with normal household sprays or wipes.
    • Cover coughs and sneezes with tissue or elbow.
    • Get rest and stay hydrated.
    • If a medical emergency occurs, call 911. Notify the dispatcher that you may have been exposed to COVID-19 and put on a mask before the ambulance arrives.

    Individuals who are quarantined should follow compulsory separation from others, including restriction of movement.

  • Should I wear a mask in public?

    Gov. Andrew Cuomo issued an executive order that took effect April 17, requiring all people in New York state to wear masks or face coverings in public and in situations where social distancing cannot be maintained. The CDC also recommends using cloth face coverings in public places, especially those where social distancing is difficult to maintain (grocery stores, pharmacies, etc.). Masks may help reduce viral transmission, but are not a replacement for other important measures like washing your hands, not touching your face and maintaining social distancing. More information about the use of masks and instructions for making a cloth mask at home can be found at the CDC’s website

  • Can someone spread the virus without being sick?

    The virus is thought to spread mainly from person-to-person.

    • Between people who are in close contact with one another (within about 6 feet).
    • Through respiratory droplets produced when an infected person coughs, sneezes or talks.
    • These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
    • Some recent studies have suggested that COVID-19 may be spread by people who are not showing symptoms.
  • What should I do if I suspect someone has COVID-19?

    If the individual is a student, urge the person to contact the Decker Student Health Services Center (DSHSC) at 607-777-2221, or the person's medical provider. If the individual is an employee, urge the person to contact the person's  medical provider.

  • What should students who think they are sick do?

    Students who think they may have coronavirus must CALL THE DECKER STUDENT HEALTH SERVICES CENTER at 607-777-2221 first.

    There are no walk-in appointments. All appointments will begin via telehealth. Students must call for medical care, at which time they will be routed to a nurse for a Doxy.me session (similar to Zoom) to triage their problem. If necessary, a Doxy.me appointment will be arranged with a physician or nurse practitioner. The medical provider will treat most conditions via telehealth, but in-person visits are available at the provider's discretion.

    Students using an off-campus walk-in or urgent care facility should also call ahead, and faculty and staff should contact their healthcare provider by phone to make an appointment.

  • Do I have to make an appointment to be seen at Decker Student Health Services Center?

    There are no walk-in appointments at Decker Student Health Services Center. All appointments will begin at Decker Student Health Services Center via teleheath.

    All students wishing to receive medical care at Decker Student Health Services must call 607-777-2221 to begin the triage process.

Wellness

Academics

Note: Faculty are considered critical employees if they need to be on campus to deliver, prepare or record their classes.

  • Are classes pass/fail?

    For spring 2020, the following Pass/Fail policy will apply for all Binghamton University undergraduates except for those in academic programs where licensure or accreditation regulations prohibit (nursing and social work).

    These changes affect only Binghamton University degree programs; your decision to select the P/F grade option may affect future applications to medical school and other graduate or professional programs. Students who are considering applying to such programs should consult their advising office for guidance.

    These are the basic details for those in academic programs without licensure or accreditation restrictions:

    • Up to 12 credits may be taken with a P/F grade option in spring 2020 and used to satisfy degree requirements, including major/minor/General Education requirements, even if these 12 credits would cause a student to exceed their school/college’s cumulative P/F credit limit. (Students may take more than 12 credits for P/F and credit toward their degree if these additional credits do not cause them to exceed the cumulative P/F credit limit for their school/college. Refer to your college’s advising page for your specific limits.)
    • Students can decide whether to choose the P/F grading option after spring 2020 grades have been assigned. To give advising offices a chance to help each student make the decision that is best for them, the grade change option will be turned on after spring 2020 grades have been assigned.
    • Students will continue to have the option to receive a letter grade if they choose to do so. All undergraduate courses, except those in licensure-qualifying or accreditation-limited programs, will have the P/F grade option even if the P/F grade option was not originally offered for the course.
    • A grade of “P” will satisfy progression requirements in prerequisite courses.

    Many students will benefit most by electing to take only a few or even no courses with the P/F option. This policy allows students to wait until after grades have been assigned before deciding whether to choose the P/F grade option.

    Follow the links below to find your school’s specific advice:

    Find more information on the Pass/Fail policy page
  • What changes have been made to the Satisfactory/Unsatisfactory policy and other policies for graduate students?

    Policy on S/U grades 

    For spring 2020, the Graduate School’s policy with respect to the S/U grade option is waived except for those academic programs where licensure or accreditation regulations would prohibit the waiver of this policy. Specifically, the S/U policy change DOES NOT apply to nursing; pharmacy; clinical psychology; and programs in Teaching, Learning and Educational Leadership.

    All students should consult with their graduate program director to determine whether taking a course S/U will result in adverse consequences. These changes affect only Binghamton University graduate degree programs; graduate students who plan to apply to another graduate program after completing their current program should consider how the decision to select the S/U grade option may affect future applications to such programs.

    Grades will be assigned normally at the end of the spring 2020 semester. After students see their grades, they will be able to change to an S/U grading option if they would like to do so. The deadline to request a change in grade option to S/U will be June 5. With the exceptions noted above, graduate students may change to an S/U grade option for any course they are currently enrolled in during the spring 2020 semester and a grade of S will fulfill progression and degree requirements accordingly. Correspondingly,

    S/U courses taken in spring 2020 will count toward residency and degree completion requirements. S/U-graded courses do not count toward GPA calculation. Students who need to raise their GPA above the threshold required for graduation (i.e., 3.0) must therefore take this into account in their decision making.

    Other policy changes for spring 2020 include:

    Continuous Registration Policy for graduating students

    For summer 2020, the Graduate School’s continuous registration policy has been modified. For students who need to be enrolled for one credit hour to complete their degrees in summer of 2020, and who therefore must maintain continuous registration, the University will absorb the cost of one credit hour of tuition upon petition. To make the request, students who are planning to complete their degrees must submit a general petition form to the Graduate School requesting tuition support for the one credit hour necessary to maintain continuous registration. Eligibility for funding for the 2020-21 academic year The Graduate School will waive the requirement that students have no incompletes or withdrawals on their transcript for the spring semester to remain eligible for funding in the 2020-21 academic year.

    Policy on Grade Point Average (GPA)

    Graduate students must have a grade point average (GPA) of 3.0 to receive their graduate degree. The GPA requirement will not be adjusted and S/U courses do not count toward GPA calculation.

    Degree completion and conferral

    Degree completion deadlines and degree conferral for spring 2020 will remain unchanged. Students who have been negatively affected by COVID-19 and cannot meet spring 2020 graduation deadlines may submit a general petition form to grad@binghamton.edu for a summer 2020 continuous registration waiver.

  • I am a pre-tenured faculty member How does COVID-19 impact my tenure process?

    The COVID-19 pandemic has disrupted higher education, profoundly changing the way we teach and interact with students and colleagues and interrupting research, scholarship and creative activities. The disruption and uncertainties created by the pandemic may make it more difficult for tenure-track faculty to meet department, school and University expectations for reappointment or tenure on the timeline mandated by the Procedures for Personnel Cases.

    Binghamton University is strongly committed to the success of our faculty. To ensure that tenure-track faculty are not unfairly disadvantaged by extraordinary circumstances beyond their control, Binghamton University will pause the tenure clock of all current tenure-track faculty for one year. This policy, which replaces the guidelines announced on March 25, 2020, does not apply to tenure-track faculty whose reviews have been considered during the 2019-20 review cycle. Any tenure-track faculty member who nevertheless wishes to proceed with reappointment or tenure review on what would have been their regularly mandated schedule in AY 2020-21 may still do so by informing the Provost’s Office in writing (with a copy to their department chair and dean) by no later than May 10, 2020, to allow sufficient time to begin preparation of their case.* Non-mandated cases — whether for tenure and promotion or promotion to professor — may proceed according to the schedule stipulated in the Procedures for Personnel Cases.

    *This date applies to faculty whose term appointment ends in August 2021. The deadline for faculty whose term ends in December 2021 will be Feb. 1, 2021.

  • What resources can faculty turn to for their technology/online questions?
  • Can you explain the return to research process?

    Binghamton University plans to enable research and creative activities to resume in line with standards set by New York state and the Centers for Disease Control and Prevention. Our Return to Research subcommittee, in consultation with Environmental Health and Safety experts and the Public Health Advisory Group, created a set of protocols and expectations that will govern our return to research.

    You'll find guidance documents as well as a form online that must be completed before you return to campus spaces such as laboratories and studios or to off-site field work. Our aim is to allow as many groups to resume research activities as possible while at the same time ensuring that people are able to access appropriate protective gear, significantly reduce density in our facilities and follow social distancing guidelines.

    These protocols apply to wet and dry labs, studios and multi-user facilities; the campus libraries are developing a separate set of protocols. Faculty members who apply to resume research activities should have an answer within five days of submitting an application. These protocols will likely evolve as new information becomes available and as new issues arise.

    We know many of you will have questions about the process. You may email research2020@binghamton.edu.

  • Is there a checklist to make sure I restart my laboratory properly?

    Environmental Health and Safety developed a checklist that faculty and researchers can use to ensure a safe and smooth start up of approved research at Binghamton University. The checklist can be found online.

  • What about students who do not have sufficiently powered devices to accommodate online learning?

    The Center for Learning and Teaching (CLT) has created an Equipment Request Form for students to request a laptop, Wi-Fi HotSpot or other electronic equipment. All efforts will be made to expedite requests; however, due to high demand, the CLT cannot guarantee the fulfillment of your request. 

  • What library online resources and services are available?

Students

  • Will tuition refunds be granted?

    Tuition refunds will not be granted. Courses have been transitioned online, instruction continues and SUNY Board of Trustee policy requires that a distance-learning course must be exclusively online for the entire term in order to qualify for the reduced non-resident online tuition rate. In addition, the resident online tuition rate and traditional classroom rate are the same.

  • How did the University determine which charges would be prorated for refund?

    The University reviewed all fees and determined which campus-based services had been discontinued as a result of the COVID-19 crisis, as well as which fee services could not be duplicated via online delivery.

    For undergraduate students, the prorated fees include: activity fee, intercollegiate athletics fee, campus life fee, recreation fee and transportation fee.

    For graduate students, the prorated fees include: activity fee, recreation fee and transportation fee.

    In addition, for both undergraduate and graduate students, all course fees were prorated as well as housing and dining charges as appropriate.

  • How did the University calculate the amount for each prorated fee?

    The University used the number of days classes were in session on campus through March 19, at which time classes were moved to online instruction. The number of days classes were in session on campus comprised 55% of the semester. Therefore, the University prorated 45% of course-related fees and the appropriate broad-based service fees for all students.

    Housing and dining charges were reduced per individual student circumstances. Housing refunds will not be issued for students checking out after the last day of classes, May 5. 

  • Why was the Health fee not prorated?

    The University reviewed all fees and determined which campus-based services had been discontinued as a result of the COVID-19 crisis, as well as which fee services could not be duplicated via online delivery.

    Services supported by the Health fee include the University Counseling Center and its after-hours phone counseling services, Decker Student Health Services Center for physical and psychiatric care, case management by the CARE Team, support for students with chronic health conditions from Services for Students with Disabilities and on-going student support related to cases involving alcohol and drug abuse and sexual assault from Health Promotion and Prevention Services. These services all continue, are available either in person (Decker) or remotely and are being utilized.

  • Why was the Career fee not prorated?

    The University reviewed all fees and determined which campus-based services had been discontinued as a result of the COVID-19 crisis, as well as which fee services could not be duplicated via online delivery.

    The Career fee supports the programs, services and resources offered by the Fleishman Center that are available for all students. The center has remained fully operational and transitioned all services to an online format. Appointment availability has been increased with extended hours and online programs and workshops have been scheduled and will be recorded for students to watch at any time. Staff have continued to reach out to employers and alumni to cultivate job and internship opportunities for students. A significant portion of the career fee is also used to support the online resource offerings that students have access to, including but not limited to, hireBING by Handshake, VMock, Big Interview, Candid Career and Interstride.

  • When will I get my refund?

    If the charge adjustments result in a credit balance on your student account, your credit will be processed beginning April 3. The University anticipates all refunds to be complete by the end of April. Continue to monitor your student account in QuikPay for the most up-to-date activity on your account.

  • What happens to my payment plan after the charge adjustments occur?

    The charge adjustments made to your account will result in a payment plan decrease. If, after your charge adjustments, you no longer owe the University money, your payment plan will be canceled because it is no longer needed.

    If the charge adjustments to your account result in a lower balance due to the University, your April and May payment plan installments will be reduced accordingly.

    All payment plan enrollees will receive an email when their payment plan has been rebalanced.

    If you have additional questions regarding your payment plan, please email the Office of Student Accounts at stuaccts@binghamton.edu.

  • Can I have my refund applied to next semester, instead of receiving a refund now?

    Binghamton University has decided to issue refunds to all students with a credit balance related to the COVID-19 pandemic, rather than apply the credit balance as payment toward a future semester. We made this decision because the refund will provide an additional element of assistance for students during this challenging time. This decision also ensures that the University remains in compliance with all Federal Title IV financial aid regulations. If you would like to use your refund for a future semester, please save the money and use it as payment when you receive your future Binghamton University student bill.

  • Why didn't I get a refund from the COVID-19 crisis?

    If your account was not paid in full, the associated COVID-19 charge adjustments reduced the amount you owed to the University.

    For additional questions related to your student account, email the Office of Student Accounts at stuaccts@binghamton.edu.

  • I think I'm getting a refund. How do I sign up for direct deposit to get my refund faster?

    Students anticipating a refund are encouraged to sign up for direct deposit if they have not already done so. This will speed up your refund. If a student does not have direct deposit on file, a refund check will be issued and mailed to the student’s permanent address.

  • How did the University calculate my prorated housing charge?

    Adjustments were calculated based on each individual student’s circumstances since housing charges vary significantly based on room rates. The University used the total number of days resident halls were scheduled to be open (Jan. 19–May 17, 2020) as the basis to determine a daily room rate for each student. The adjustment to the student’s account is calculated using the student’s self-checkout date between March 19 and March 31, and their daily room rate. Students who had originally paid for break housing will be credited for the days of spring break as well. Student’s self-checkout date is available on the Staying and Checking Out section of the housing portal.

    Housing charge adjustments for students who checked out before March 31 are being processed beginning April 3. Adjustments for students checking out on or after April 1 will be processed at a later date.

  • How did the University calculate my prorated meal plan charge?

    The University used the number of days dining halls were scheduled to be open on campus (Jan. 19–May 17, 2020) as the basis to calculate the prorated amount. Resident meal plan holders who left campus on or before March 31, will have the meal plan charge on their student account reduced by $769, which is 45% of their $1,709 membership fee. This refund was calculated by determining the amount of days remaining in the semester as of March 19, the date classes moved to online instruction.

    Adjustments to resident meal plan charges for students who checked out before March 31 are being processed beginning April 3.

  • I still have dining dollars on my meal plan. Why didn't I get a refund for that?

    If you will continue as a student of Binghamton University, no further action is required. Your dining dollars will automatically roll over with the purchase of a resident or commuter meal plan next semester. Those resident meal plan holders who are graduating or withdrawing from the University at the end of spring semester will be provided an adjustment on their Student Account for the value of their remaining dining dollars. These adjustments will be made separately from the prorated membership fee for resident meal plans at a later date.

  • Will I receive a refund for my parking permit?

    Students will be refunded on a prorated basis for the purchase of a parking permit. Due to the nature of the process of refunding these fees, they are taking longer than our other refunds. We plan to have them completed in the month of May.

  • Will I receive a refund for my FitSpace membership?

    Students will be refunded on a prorated basis for FitSpace memberships. Due to the nature of the process of refunding these fees, they are taking longer than our other refunds. We plan to have them completed in the month of May.

  • Should I renew/sign a lease for the fall if there is a chance classes will remain online?

    Currently, Binghamton University is planning for in-person classes for the fall semester. Ultimately, however, decisions regarding the timing, terms and conditions of a full re-opening of campus operations will be made by government leaders and public health officials. You may consider asking your landlord for an opt-out clause in your lease, a rent reduction for months the University may not have in-person classes or other concessions in light of the current economic disruption. While a landlord has no legal obligation to agree to modify a lease or offer such terms, some may be willing to do so as a business decision. Our legal clinic partners may be able to help with language in the lease. You can find information about how to contact them online

  • Can Binghamton University do anything to help me with my landlord?

    Binghamton University has no contractual interest in any off-campus student housing, and therefore cannot intervene in the lease relationship. Binghamton’s Off Campus College website has provided information for off-campus students specific to COVID-19, including information on how to access OCC’s free legal clinic and links to state of New York resources for tenants. Binghamton is also working quickly to refund University fees and charges to students, which we hope will provide students who may have lost work with the resources needed to meet their obligations.

  • What is the status of fall education-abroad programs?

    Above all, the health and safety of our students remain our utmost priority. During this global pandemic and with an unprecedented level of uncertainty about global travel, Binghamton University has decided to cancel its fall 2020 education-abroad programs. Making this decision now provides students with clear guidance for the fall semester. Equally important, this decision ensures that students have time to complete their fall 2020 course registration and possibly prevent any losses associated with nonrefundable expenses.

  • How will this affect my financial aid?
  • What tools are available to help students academically?
  • What buildings and services are open/available? 

    Information on how to contact a number of student services offices can be found on the Student Services page

    The University Union is open from 7 a.m. to 5 p.m. Monday through Friday and closed from 5 p.m. Friday through 7 a.m. Monday until further notice. When open, the only entrance to the building is via the door adjacent to the revolving door at the north entrance to the building near the Peace Quad. 

    Campus Mail Services package pickup is from noon-2:50 p.m.

    See complete information about how the Center for Civic Engagement is continuing service to students on its Frequently Asked Questions page.

    The Student Association (SA) main office is closed until further notice. Staff are working remotely and may be reached at getinvolved@binghamtonsa.org.

    Visions Federal Credit Union is closed until further notice, but offering online and community branch resources. Customers can use the ATMs on campus or contact them online

    The University Bookstore remains closed until further notice. If you have any questions or concerns, direct inquiries to SM738@BNCollege.com. We are unable to process web orders until we reopen. We are still able to take course material orders. Go online for more information.

  • What dining services are available?

    Due to the current circumstances, all Binghamton University Dining Services operations are closed for the duration of the summer. Updates on our reopening will be announced to all students, faculty and staff via Dateline and B-Line.

    Continue to check the Dining Services website for updates. 

  • I rented books from the Bookstore. How do I return them?

    You can return rental books at any point up until the June 15 deadline. You will receive a free shipping label to send them back from wherever you are at the end of the semester. You will receive updates to the email account you used when you rented. The Bookstore will also post updates on its Facebook page as the end of the semester approaches. If you wish to mail rented books back now, go online and enter your order number. If you don't have this, just let the Bookstore know the email you used when you rented and you will be assisted. Contact the Bookstore by phone at 607-777-2745 or email with any questions.

  • Do I have to make an appointment to be seen at Decker Student Health Services Center?

    All care delivered at Decker Student Health Services Center is by appointment only.

    All students wishing to receive medical care at Decker Student Health Services must call ahead for an appointment at 607-777-2221. Students who walk in for an appointment will be given the next available scheduled appointment, which may not be immediate.

  • What if a student is told to self-quarantine?

    In most cases, quarantined individuals will not be sick, but are being quarantined on the chance that they could become symptomatic and therefore, infect others. This is a strategy to reduce transmission. A student who has had a potential exposure to someone with COVID-19 may be told to self-quarantine. The student will be advised to go home for a period of 14 days post-exposure. If the student has elected to remain in the residence halls and cannot go home, the student will be quarantined on campus as space allows. 

    On-campus students who are quarantined should follow these nine steps. If you are an off-campus student who is quarantined, follow these nine steps

  • Is there quarantine space on campus?

    There is space available on campus for students who have elected to remain in the residence halls and who need to be quarantined as recommended by the Broome County Health Department due to potential exposure to the coronavirus. (Quarantine separates and restricts the movement of people who have been exposed to a contagious disease before any symptoms might arise, to see if they become ill.) Students who must be quarantined are strongly encouraged to go home using private transportation.

  • What counseling and support options are available to students?

    Both the CARE Team and the University Counseling Center (UCC) are available to all students who may need to speak with a case manager or counselor.

    To contact the CARE Team

    Appointments with case managers can be conducted through Zoom, email or phone:

    The CARE Team will provide same day phone-in services from 1-4 p.m. Monday through Friday at 607-777-2804. Students can call for an over-the-phone consultation with a case manager. 

    To contact the University Counseling Center (UCC)

    The UCC is currently using a telecounseling platform for services as described below.

    • Telecounseling services are being delivered through the Zoom platform whenever possible, but also include some telephone calls depending upon the technology available to students and/or staff. The UCC uses procedures and settings in Zoom to ensure full IT security of sessions.
    • Individual service options continue to evolve to meet the needs of our student community as we strive to adapt our services to the ever changing impact of the ongoing pandemic. Students may call the UCC front desk at 607-777-2772 to schedule a tele-meeting with a counselor to discuss your mental health concerns, some ways to cope and what follow-up options might be available given the UCC’s scope of service. We continue to provide referral assistance to students seeking to connect with off-campus counseling or psychiatry services. Students are encouraged to check secure messages (Health portal link) for previous communications from UCC staff.
    • A variety of pre-recorded as well as synchronous (live) workshops have been offered during the spring semester to provide students with support and resources regarding anxiety management, meditation practices, improving motivation and coping strategies specific to the challenges posed by the ongoing quarantine. Prerecorded workshops are available on our website and additional workshops are under development for the fall semester. If you are interested in a UCC staff member providing outreach presentations to a class or program, contact the front desk at 607-777-2772.
    • The UCC is currently reviewing options to resume group counseling in the fall semester in compliance with social distancing guidelines as well as recommended best practices. We will continue to post updates about this as information becomes available.
    • During the summer months, the UCC provides telecounseling services to Binghamton University students who are registered for summer classes. Current Binghamton University students who are residing in the Binghamton area during the summer and who are enrolled for the coming fall semester can also access services at the UCC within our scope of care by paying a one-time summer health services fee of $45.00. Call the front desk at 607-777-2772 to schedule a tele-triage consultation to discuss your therapy needs. Treatment recommendation(s) (e.g., brief counseling at the UCC, off-campus referral, psychiatry referral) will be discussed at the end of this consultation with consideration of the UCC's scope of services.
    • Staff will respond to urgent and emergent needs via same-day teleservice, with emergencies triaged to determine what is the appropriate level of care.
    • After-hours support remains available through the main counseling number at 607-777-2772 and press #2.
    • For assistance during regular hours and after-hours, call the UCC main number at 607-777-2772.
    • For emergency assistance call 911 or your local hospital, or see the Emergencies page on our website for other resources.
  • Can I access the campus Food Pantry? Are there community resources available for food?

    To lessen the risk of exposure and to better ensure the safety of students and the staff working at the Food Pantry, the campus Food Pantry has moved to an online ordering process. This process will allow enrolled Binghamton University students to order once a week and will allow pantry staff to pre-bag items for pickup in the lobby of Rockefeller Center (RC).

    The online ordering form will require a student's first name (for pickup purposes), B-number and a choice of day/time for pickup. Food pantry staff will bag the items and have them ready at the requested pickup time.

    To ensure our inventory is up to date on the online ordering form, the form will be available each week beginning at 3 p.m. Friday for the following week’s orders. We strongly suggest students submit the form Friday through Sunday — most items will be replenished at the beginning of the week and will be granted first-come, first-served based on when the form is submitted.

    Email us if you are unable to pick up your items or have any questions.  

    Anyone interested in donating to the Food Pantry, monetarily, with products or during the online food drive can find information on the website. Off-campus food pantries can be found  on the web.

    Specific items in need are: cereal, shelf milk, snacks, juices, spices, sauces, nutrition or protein bars, peanut butter and jelly. Produce and or/meat items will also be accepted.

    Questions? Email bpantry@binghamton.edu.

    Follow us on social media:
    Facebook: Binghamton University Food Pantry
    Instagram: foodpantry_bu

    Community resources for food

    Free food for pets

  • How will we staff a quarantine space?

    Staff will be available for support and students who require quarantine will have their contact information, though Residential Life staff will not be occupying the building where students are quarantined.

  • What is the difference between quarantine and isolation?

    Quarantine separates and restricts the movement of people who were exposed to a contagious disease before any symptoms might arise, to see if they become sick. Individuals are isolated from well persons once they exhibit symptoms of a contagious illness.

  • What should students who think they are sick do?

    Students who think they may have coronavirus should CALL THE DECKER STUDENT HEALTH SERVICES CENTER at 607-777-2221 to be screened before arriving at the facility. Students should call if they have fever AND cough or shortness of breath, AND they have visited a part of the world in which there is widespread or sustained community transmission within two weeks of becoming ill. These areas are described on the Centers for Disease Control and Prevention (CDC) website.

    Students using an off-campus walk-in or urgent care facility should also call ahead, and faculty and staff should contact their healthcare provider by phone to make an appointment.

    All students wishing to receive medical care at Decker Student Health Services must call ahead for an appointment at 607-777-2221. Students who walk in for an appointment will be given the next available scheduled appointment, which may not be immediate.

Commencement

Faculty/Staff

  • I'm stressed. Where can I find help on campus?

    The Employee Assistance Program (EAP) at Binghamton University is a resource available to all employees. As critical/essential employees, our New York state EAP coordinators are professionally trained to respond to critical incidents that impact the University’s community, such as the COVID-19 pandemic. Employees can schedule a virtual appointment with EAP between the hours of 8:30 a.m. and 5 p.m. Monday through Friday at 607-777-6655 or eap@binghamton.edu. Contact EAP for guidance, referrals or simply a confidential sounding board for anyone in distress.

    EAP offers the following information and resources for faculty and staff:

    • Information on coping with stress and managing social distancing during a pandemic
    • Childcare resources for essential workers
    • Financial relief and guidance
    • Online medical assistance
    • Relief available to workers under New York state law

    More information about these resources is available on the EAP website.

    New Yorkers can also call the COVID-19 Emotional Support Hotline at 1-844-863-9314 for mental health counseling.

    Remember, to schedule an appointment with EAP, call 607-777-6655 or email eap@binghamton.edu.

  • Will all regular state employees continue to be paid?

    All employees, whether considered critical or non-essential, and whether you have been given an alternative work assignment or not, will continue to be paid. A timesheet must be submitted and approved as detailed below to generate the payments. Until further notice:

    • Hourly employees who work a set schedule or less than a set schedule should complete their timesheets by the regular deadline (or have a designated timekeeper do so) reflecting their normal schedule, and be paid accordingly.
    • Hourly employees who receive supervisor approval to work more than their set schedule should be paid for actual hours worked.
    • Hourly employees without a recurring work schedule should submit their average number of hours worked in the previous two pay periods, as they normally do, by the HR deadlines to be paid.

    As a reminder, employees should be working from home/remotely to the greatest extent possible until they are notified by their supervisors otherwise.

    The University reminds all employees that the critical designation can be granted or removed as needed, depending upon the University’s needs.

  • I haven't been designated a critical employee. Does this mean I won't be?

    Agencies and authorities may change an employee’s designation as either essential or non-essential at any time and, as the operational needs of the response shift, the specific functions or locations may be modified accordingly at any time. The University will be re-assessing the current designations in a couple of weeks to assure it is still meeting the operating needs of the University.

  • I am a supervisor and I need to designate someone as critical. Can I do this now?

    Agencies and authorities may change an employee’s designation as either essential or non-essential at any time and, as the operational needs of the response shift, the specific functions or locations may be modified accordingly at any time.

  • I have been designated critical. Is remote work still an option?

    Those designated critical may be able to accomplish their work with a combination of remote work and physical work. You should discuss this potential option with your supervisor.

  • I might have symptoms of COVID-19. How will this affect my employment?

    Binghamton University has received the following guidance from the governor regarding employees experiencing symptoms associated with COVID-19:

    Any symptomatic employee should not report to work. As the number of suspected and confirmed cases of COVID-19 increases, all New York state employees must monitor themselves for possible symptoms, such as:

    • fever
    • cough
    • shortness of breath or
    • respiratory infection/distress

    Any employee experiencing symptoms associated with COVID-19 shall immediately report symptoms to their supervisor and the agency/authority’s human resources (HR) personnel. The supervisor and HR official will immediately direct the employee to leave work, if they are currently at work, or to stay home if they are not at work, and self-quarantine as a precaution.

    The supervisor shall request and record the latest contact information for the employee, including home or mobile telephone numbers, so that HR personnel can reach them for follow up information. If the employee is experiencing severe symptoms and requires urgent medical attention, the supervisor should call 911 and notify the dispatcher that the distressed employee may have COVID-19 symptoms, so that emergency medical service responders may use appropriate precautions.

    An employee exhibiting symptoms who is sent home/not allowed to work should not be required to charge sick leave accruals. They should be given an at-home work assignment. If an at-home assignment is not available, they remain in paid status without charge to accruals. Contact Human Resources at 607-777-4939 to report a case or for questions.

    Research Foundation employees are subject to the same procedures as above, except they are to contact their supervisors and the Research Foundation Human Resources Office at 607-777-4264 to report a case or for questions.

  • If an employee I supervise is quarantined or isolated, what do I do and what information can I share?

    An employee may choose to self-disclose medical information to anyone they wish, but that does not mean that supervisors/managers, Human Resources, University leadership or colleagues can then release that information to others, or discuss it with anyone.

    Guidance for supervisors:

    • If an employee will be absent from or unable to work, you may share an estimated time that they will return to work if one is known.
    • If employees ask about a colleague, remind them that we have a policy of assisting any employee who encounters difficulty in the workplace and that we respect employees’ privacy.
    • If an employee provides medical documentation to you, forward it to Human Resources. Medical documentation may be sent directly to Human Resources, who will then advise you, the supervisor, of the expected duration that the employee is expected to be out, without divulging any specific medical information.

    If you have specific questions, contact Human Resources at 607-777-4939.

    Be aware that any medical information is considered confidential by both union contracts and federal law, which has strict rules regarding what information can be released about an employee. While an employee may voluntarily share information about themselves, it is not information that a manager/supervisor can ask about or share. Contact HR at 607-777-4939 with any questions.

  • If a colleague is diagnosed with a confirmed case, how will I know if I'm at risk?

    If someone is diagnosed with a confirmed case of COVID-19, the Broome County Health Department, or the local health department for non-Broome County resident employees, is responsible for determining those individuals who may have been exposed and for contacting them. The employee may choose to self-disclose medical information to anyone, but that does not mean that supervisors/managers, Human Resources, University leadership or colleagues can then release that information to others, or discuss it with anyone.

Campus services/operations

  • Campus Mail Services

    Campus Mail Services has resumed delivery. Departments that still want mail held at CMS after this date must email CMS at mailsvce@binghamton.edu. A reminder that summer window hours are noon to 2:50 p.m. The retail window is open from noon to 2:30 p.m. Those coming to the window will need to wear a mask to receive service.

  • Customer Service Center
    The Customer Service Center and monitor board remain in operation. CSC operates from 7 a.m.-3:30 p.m. Monday-Friday and can be reached at 607-777-2226 or pfcsc@binghamton.edu. The monitor board or Emergency Customer Service Center operates from 3:30 p.m.-7 a.m. Monday-Friday and 24 hours/day on weekends. The phone number is 607-777-2341. Emergency calls are responded to immediately. Non-emergency calls are referred to the CSC on the next business day.
  • Custodial services/cleaning

    Cleaning activities will be prioritized and focused on common areas to allow for attention to trash removal, cleaning restrooms, touch points and health-sensitive areas (locker rooms etc.). Unoccupied offices may not be cleaned on a regular basis and perishables should be disposed of in common-area trash cans. Cleaning activities such as floor finishing and carpet extraction will not be a priority.

  • Central Receiving/Warehouse

    Central Receiving has resumed package delivery across campus. Packages (with the exception of next-day or two-day air that will be delivered directly to recipients by the courier) will be received at Central Receiving and delivered to department/recipient locations. All attempts will be made to deliver packages within one to three business days. Direct delivery by couriers to one-drop locations (including ITC) is suspended. Contact Central Receiving at cntrlrec@binghamton.edu with any questions. 

  • Plexiglass

    Physical Facilities will assist any department that has a need for plexiglass barriers. To begin the process, put in a service request with as much relevant information as possible including:

    • Building and room number
    • Application (desk-top, counter, etc.)
    • Required height and width of the plexi and whether a pass through slot is needed

    Physical Facilities will assign someone to visit the space to evaluate any potential code/ventilation issues etc. For common sizes and applications, the barriers will be ordered from a vendor, but in some cases, the barriers may have to be fabricated. At this point departments are to provide a funding source. Departments are asked to notify Joe Turdo in the Business Office of the expenses incurred. If departments are comfortable in ordering barriers themselves, they may do so.

  • Repairs/Maintenance

    Physical Facilities will prioritize repair and maintenance work orders based on life safety and critical needs. Non-maintenance work orders such as minor alterations will be given a lower priority, resulting in delays.

  • Event work orders

    Binghamton University has made the difficult decision to suspend external conferences and events through fall of 2020, so event work orders will not be processed until further notice, unless exempted. We look forward to a time we will again have the opportunity to welcome guests back to campus to provide premier conference and event services. You are encouraged to complete an interest form to inquire about dates beginning January 2021, which will be evaluated on a case-by-case basis in order of receipt, with priority given to returning clients.

  • Construction activity

    SUNY Central has advised that, based upon discussions with Empire State Development (ESD), governmental construction projects (including SUNY), may continue subject to contractors having proper practices and procedures in place to achieve social distancing and other sanitary conditions needed to minimize potential exposure.

    These practices and procedures must be followed while on site; construction could be stopped if there is a violation of these safety protocols.

    The State University Construction Fund (SUCF) and campus will be reaching out to contractors to determine which construction projects on campus may resume.

  • Reception/phone calls

    The Physical Facilities office reception area is staffed.

 Travel

  • What about business travel?

    All University business travel is suspended. This means that all travel inbound and outbound for the rest of the spring semester, no matter when it was arranged or when it will occur, is suspended. Exceptions may be approved by vice presidents when travel is critical to the University’s mission. For example, a faculty member traveling to a conference this semester must receive permission from the provost, making the request through the individual's dean. In addition to vice presidential approval, authorization must be granted by the President’s Office after review by the International Travel Safety Committee, which is charged with reviewing all travel to Level 3 and 4 areas as well as CDC Level 3 areas.

Events

  • Are external events canceled?

    In the interest of the health and safety of our campus community, and in keeping with New York state and campus guidelines, Binghamton University has made the difficult decision to suspend external conferences and events through fall of 2020. We look forward to a time we will again have the opportunity to welcome guests back to campus to provide premier conference and event services. You are encouraged to complete an interest form to inquire about dates beginning January 2021, which will be evaluated on a case-by-case basis in order of receipt, with priority given to returning clients. 

Transportation

  • Do parking rules and regulations still apply?

    Parking rules and regulations are still in effect. When parking from 7 a.m. Monday through 4 p.m. Friday, a valid parking permit is needed. In order to give enough time to those who need a permit, Parking Services is allowing a two-week window to purchase. Beginning Monday, July 13, having a parking permit will be required. The Parking Garage and Visitor’s Paid Lot have returned to requiring a proximity card or payment upon exit. The UDC parking lot has also returned to a gated lot at this time.

    Permits are available for purchase online. In order to limit in-office visits, office staff will be available to answer questions by email at parking@binghamton.edu or by phone at 607-777-2279. Parking Services requests that all transactions be completed online when possible. If a parking transaction cannot be done online, email or call to set up an in-office appointment.

  • Is the Greater Binghamton Transportation Center providing transit service?

    Yes. The Greater Binghamton Transportation Center is open for necessary travel.

  • Is OCCT operating?

    OCCT has halted service.

  • Is BC Transit  operating?

    BC Transit provides free service to the campus and community for urgent and absolutely necessary travel only, i.e. to the pharmacy or grocery store. Schedule updates are available on the BC Transit website. Continue to visit this link as scheduling is subject to change. All BC Transit riders are required to wear face coverings.

  • Is Safe Ride operating?

    Safe Ride has halted service. Individuals who feel in need of a walking escort should contact University Police at 607-777-2393.

  • Can I still use Zipcars?

    Zipcars are still available for use.

 Alumni

Duration

  • What will a Return to Campus look like?

    A Public Health Advisory Group and six coordinators were charged by President Harvey Stenger and Provost Donald Nieman to develop recommendations for the University’s Return to Campus plans.

    The Public Health Advisory Group, chaired by Associate Vice President for Student Affairs Johann Fiore-Conte, includes:

    • Yvonne Johnston, associate professor and founding director of the Master in Public Health program
    • Mario Ortiz, dean and professor of nursing for Decker College of Nursing and Health Sciences
    • Richard Moose, MD, medical director of Decker Student Health Services Center
    • Hiroki Sayama, professor of systems science and industrial engineering

    The coordinators for academic areas have been consulting with deans, faculty and faculty leaders, staff and students. Coordinators for non-academic areas have also used a broad-based approach to gather input.

    Coordinators and their areas of responsibility are:

    • Johann Fiore-Conte: Student and Residential Life
    • Mary Beth Curtin: Research
    • Donald Loewen: Undergraduate Education
    • Krishnaswami “Hari” Srihari: Graduate Education
    • Patrick Elliott: Events
    • James Pitarresi: Online Instruction and Services Delivery

    Visit the new website that has been developed for Restarting Binghamton University that outlines the process for employees to return to campus and research continuity guidelines, and includes frequently asked questions, resources and the University draft plan for restarting.