ITS Metrics

ITS collects a number of metrics related to the services we provide to the campus community to monitor our performance over time. We report the last 24 months of data to show trends over time. This page is updated monthly.

UPDATE: SPRING 2022 

Call and Incident Count by Month

Call Time Spring 22

UPDATE: FALL 2021 

Help Desk Incidents 2019 -2021

Help Desk Average Call Time