ITS Operations and Infrastructure: Telecommunications


Binghamton University Telecommunications provides and maintains telecommunications services by utilizing research and evaluation of new technologies, providing cost-effective solutions and implementation for improvements and enhancements for University-wide connections.

Services offered by Telecommunications


Reporting Telecom Issues in Dorms

  For students living in dorms with issues with your cable TV or data services, you should consider contacting your area ResCon first. The IT Residential Computer Consulting Program (ResCon) provides technical support to students living on campus. These local resources can help resolve your issue. The ResCon will escalate the ticket to the appropriate ITS group if they cannot solve your problem.   

There are several ways to contact your ResCon. In order of importance, they are:

  • Ask your RA to direct you to your residence hall's ResCon and their contact info.
  • Call the ITS Help Desk at 607-777-6420. Request assistance and describe your problem.
  • The ITS Help Desk will assign the call to your ResCon.
  • Email your ResCon and set up an appointment.
  • Find your ResCon in person and request an appointment.

Issues with Cell Services on Campus

Please be aware that the Telecom Department at Binghamton does not manage or control cellular signal strength or coverage on campus. Cellular service is provided by individual carriers and is considered a "best effort" based on the infrastructure and technology of those external providers. If you have problems with your cell signal while on campus, we recommend contacting your mobile service provider directly to report the problem and ask for help. Our department focuses on managing the university's internal telecommunications infrastructure, landlines, and internet backbone and ordering cellular phones for staff.



Campus Location:
LNG 216

Mailing Address:
Binghamton University
Telecommunications Department
4400 Vestal Parkway East
Binghamton, NY 13902-6000

Phone: 607-777-2524
Main Campus: 607-777-2000

Email Addresses:

Contact Information:

Zachary Jones (Assistant Director):

Meghan Dold (Business Office Manager):

Keith Hall (Operations Manager & Project Coordinator):

Pam Yaples (Office Assistant 2):