Project Management Office

What is the role of the Project Management Office (PMO)?

  • To promote the use of standardized, proven Project Management processes.
  • To develop and conduct Project Management training.
  • To help improve project collaboration, reporting and communications.
  • Lead selected ITS projects.
  • Assist in creating projects within the ITS Project Portfolio Management tool (ServiceNow).
  • Assist ITS resources with proper Project Management practices, forms and templates.
  • Attend key project meetings, governance meetings and council meetings as appropriate.

Where to start?

a. Defining what a project is...
According to A Guide to the Project Management Body of Knowledge (PMBOK ®
Guide) – Fifth Edition, "A project is a temporary endeavor undertaken to create
a unique product, service, or result. The temporary nature of projects indicates
that a project has a definite beginning and end. The end is reached when the
project's objectives have been achieved..."

b. How to start a project...
Submit a Project Request with ITS.

c. PM Framework
Definition of each phase:

  1. Qualification Phase: Pre-project phase that evaluates whether or not a project request should be considered to be a project.
  2. Initiation Phase: Authorizing the project. Defining the preliminary scope, deliverables and stakeholders.
  3. Planning Phase: Performing the project work to finalize scope, develop a Project Management plan, identify and schedule project activities.
  4. Execution Phase: Performing the project work according to the Project Management plan in order to meet the project objectives outlined in the scope.
  5. Closeout Phase: Performing work to formally complete the project and transfer the completed work to operations.

d. PM Templates

IT Project Status Template
Project Charter Template
Communications Plan Template


Project Management Fundamentals

Project Management Fundamentals information


ITS Project Portfolio

For a list of projects, go here.