Staff FAQ

I have multiple accounts why?

Every staff member has:

  • Computer account user ID
  • Binghamton University e-mail

Some may also have

  • BGM domain user ID and password to access network resources
  • Banner INB/ Hyperion/ ODS/ Xtender to access Student Record Systems
 What Resources can I access with my computer account user ID?

Your user ID is a major identifier used for many campus technological and network resources. Your user ID gives you access to:

 How do I choose a secure password?

Because your user ID is used for so many important campus functions, the password you choose must be one that is difficult to guess or crack. You should also periodically change your password. A good password should:

  • Not contain the user's account name or parts of the user's full name that exceed two consecutive characters
  • Be at least eight characters in length
  • Contain at least one upper case letter, one lower case letter and one number.
 What is the BGM Domain?

Some academic departments have their own shared network resources. Staff in these departments have an additional user ID (which is usually the same as their computer account user ID) and password that authenticates their access to these resources. The BGM password is maintained separately from the computer account user ID.

 I need access to Student Records Systems. How do I do this?

Supervisors and certain people within your department have the authority to request permissions. Access to Banner INB, Hyperion, ODS, Xtender and the records access tab within bubrain all must be requested by an approver. They must go to to request these accounts. A list of approvers can be found here: If your department does not have an approver please contact the Registrar's Office.

 When I try to log into my e-mail it directs me to log into Google Mail. Why?

Our e-mail service is called BMail and it is powered by Google. You can access your e-mail from both our link, and the regular Google Mail log in page, Staff who have not received their accounts before their arrival through a Human Resource process can stop by the ITS Help Desk to have an account created.  

Your BMail user ID is your user, and your BMail password is maintained separately from your computer account password. You can reset your BMail password at any time at Your e-mail address is the official means of communication with campus community members. If you prefer another service (gmail, Yahoo, aol, roadrunner), you should set up forwarding. For more information about e-mail, go to

Can I use a mail client to access my BMail?

Information Technology Services recommends that you use the web interface to access BMail, Why do we make this recommendation? Because: you can access your e-mail at any time, from any place using a PC or a Mac or a mobile device; you have over 30GB of storage and growing; it's safe and secure; and you may have some features and functionality that you don't have with your current e-mail client. If you prefer, however, you can access your mailbox using Outlook, Thunderbird, or Apple Mail installed on your personal or office computers.

 What other resources are available?

There are many other resources available to Binghamton University Staff members. If you have any questions about the resources listed below or questions about all available resources please contact the ITS Help Desk, 607-777-6420.

  • Special departmental or course web space
  • Space on our streaming media server (for audio and video resources)
  • Special network storage space for large or sensitive data
  • Certain software packages: MS Office 2013 Professional for Windows, MS Office Professional 2008 for Macs, Mathematica, Maple, Minitab and Anti-virus software. Go to for more info.
  How do I keep my accounts secure?

In this day and age we are all more conscious of the need for information security. There are several policy statements that every staff member should read and understand:

A quick rule of thumb should be to refrain from maintaining sensitive data on office/lab desktop computers, personal laptops or portable storage media. It is all too easy to mistakenly share, lose, or have such information stolen.

 Where do I get my computer repaired or software installed?

If you need to get your computer repaired, the first step is to call the ITS Help Desk at 607-777-6420. Information Technology Services can repair or have repaired most University-owned desktop computers and printers. If parts or outside repair services are required, the department is responsible for these costs. Information Technology Services cannot repair personal equipment. Equipment that is to be repaired should be brought to the ITS Help Desk.

ITS staff may be able to install and configure software you acquire for your office/lab systems. You must have legitimate licenses for all software that ITS installs on your computer. Call the ITS Help Desk at 607-777-6420 to request this service.

Some software is site licensed. If you need site licensed software installed on your University owned device, please visit IT Self Service. Chose Make a request and then Request Software. You can also contact the ITS Help Desk at 607-777-6420 if you prefer to submit the request over the phone.

 How do I request a quote for a new computer?

Please contact the ITS Help Desk at 607-777-6420 to start the new computer quote process. 


Last Updated: 3/28/18