ITS Strategic Plan


  • GOAL 1
  • GOAL 2
  • GOAL 3
  • GOAL 4
  • GOAL 5

ITS Strategic Plan 

This plan establishes a forward-looking path for Binghamton's information technology to support the goals and strategies of The University Roadmap. It is a living document that will continue to evolve as our needs and priorities change and members of community bring forward new ideas. Commissioned by the Chief Information Officer the plan was developed with input from the University community during the fall of 2016 and guided by the external perspective of higher education consultants, Goldstein & Associates. The process included an assessment phase to evaluate the current state of technology and a planning phase to define strategies. The process was highly participative and included interviews and focus groups with more than 120 students, faculty and staff and a similar number of professional technology staff. Goals and strategies were created with input from planning groups, faculty focus groups, and University leadership. An Advisory Committee helped guide the process and the work of the consultant. 

Executive Summary

The University Roadmap establishes multiple priorities that will be greatly enhanced by the effective use of technology. These enhancements are critical to providing students, faculty and staff with better tools to pursue their goals. Research and scholarship requires more robust computing and network infrastructure to handle data-intensive research programs, secure and preserve research data, and support digital scholarship and creative works. Competing for the best students will be assisted by meeting their heightened expectations to experience leading technologies in their research and course work and to provide effective, online and mobile services to facilitate the student experience outside the classroom. Student success strategies require improved analytical tools to assess outcomes, direct resources to the most effective programs, and enable proactive interventions to keep students on track. Local and global engagement benefits from better tools to facilitate collaborations, connect individuals with shared interests, and provide the digital media and communications technologies that help connect the University with its stakeholders.

5 Strategic Goals/Strategies

The IT Plan is organized around five goals, each with a set of supporting strategies.  For more information on each goal, click above links.

  • Goal 1 (Support Learning) expands pedagogically driven adoption of existing academic technologies, supports evaluation and use of newer academic technologies and innovative classroom designs, and supports adoption of digital content including open educational resources.

  • Goal 2 (Student Success) improves the use of technology to deliver student services and better supports student success strategies by further integrating existing software, presenting more services and information to students on mobile devices. It builds capabilities for faculty and advising staff to see a more holistic picture of an individual student's academic and co-curricular engagement and provides more comprehensive data to evaluate the effectiveness of student success programs.

  • Goal 3 (Research Computing) provides all faculty and graduate students with expanded access to research software, data management and computing services and upgrades the campus infrastructure to provide networking speeds and high performance computing capabilities required by faculty in data intensive research fields.

  • Goal 4 (Security) leverages the work with Gartner, Inc. to continue to deploy policies, technologies, and training to improve the University's ability to protect data and individuals' privacy from growing information security threats.

  • Goal 5 (IT Services & Operations) improves the tools, training and coordination among IT staffs to provide services that are more responsive and efficient, strengthens mechanisms to set strategic IT priorities, and creates better forecasts of investments required to improve and sustain technology services.