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Collection of Downloadable Self-Help Resources

The Office of the University Ombudsman offers a variety of self-help resources as a first step towards addressing common concerns. Please take a moment to familiarize yourself with all we have to share and check back often for additions to our Collection of Downloadable Conflict and Communication Resources. 

We Have to Talk: A Step-by-Step Checklist for Difficult Situations

The Power of Apologies

Elements of an Effective Apology

Student-Advisor Expectation Scales

Last Updated: 3/24/14