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Customer Service Center

The Customer Service Center and monitor board remain in operation. CSC operates from 7 a.m.-3:30 p.m. Monday-Friday and can be reached at 607-777-2226 or The monitor board or Emergency Customer Service Center operates from 3:30 p.m.-7 a.m. Monday-Friday and 24 hours/day on weekends. The phone number is 607-777-2341. Emergency calls are responded to immediately. Non-emergency calls are referred to the CSC on the next business day.

Custodial Services and Cleaning

Cleaning activities will be prioritized and focused on common areas to allow for attention to  trash removal, cleaning restrooms,  touch points and health-sensitive areas (locker rooms etc.). Unoccupied offices may not be cleaned on a regular basis and perishables should be disposed of in common-area trash cans. Cleaning activities such as floor finishing and carpet extraction will not be a priority.


The University is following all current and emerging guidelines regarding mechanical and ventilation systems to help reduce the potential spread of COVID-19. While ventilation is not capable of addressing all aspects of infection control, modifications to HVAC systems can help in some manner. Accordingly, the University will be running air systems for longer durations, increasing outdoor air ventilation, upgrading filtration, and making other adjustments as part of the larger mitigation effort.

Minimum Efficiency Reporting Value, commonly known as MERV, is a measurement scale designed by the American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE) to report the effectiveness of air filters.  Most code compliant commercial buildings (gym, malls, etc.) use MERV-8 filters. Our typical buildings have MERV 14 with some cases of MERV 13.  MERV 14 are typically used in hospital inpatient and general surgery applications.

Central Receiving
Central Receiving has resumed package delivery across campus. Packages (with the exception of next-day or two-day air that will be delivered directly to recipients by the courier) will be received at Central Receiving and delivered to department/recipient locations. All attempts will be made to deliver packages within 1-3 business days. Direct delivery by couriers to one-drop locations (including ITC) is suspended. Contact Central Receiving at with any questions.  

Campus Mail Services resumes delivery to departments June 15

Campus Mail Services has resumed delivery. Departments that still want mail held at CMS after this date must email CMS at A reminder that summer window hours are noon to 2:50 p.m. The retail window is open from noon to 2:30 p.m. Those coming to the window will need to wear a mask to receive service.


Physical Facilities will assist any department that has a need for plexiglass barriers.  To begin the process, please put in a service request with as much relevant information as possible including: 

  • Building and room number
  • Application (desk-top, counter, etc.) 
  • Required height and width of the plexi and whether a pass through slot is needed

Physical Facilities will assign someone to visit the space to evaluate any potential code/ventilation issues etc. For common sizes and applications, the barriers will be ordered from a vendor, but in some cases, the barriers may have to be fabricated. At this point departments are to provide a funding source. Departments are asked to notify Joe Turdo in the Business Office of the expenses incurred. If departments are comfortable in ordering barriers themselves, they may do so.

Physical Facilities will prioritize repair and maintenance work orders based on life safety and critical needs. Non-maintenance work orders such as minor alterations will be given a lower priority, resulting in delays.

Event work orders 
Event work orders will not be processed until further notice, unless exempted. For information on events and meetings, please see

Reception/phone calls
The Physical Facilities office reception are staffed.


Last Updated: 7/27/20