EOP Tutorial Component: Front Desk Manager Job Description

OVERVIEW

The mission of the Educational Opportunity Program (EOP), at Binghamton University, is to enroll students who meet academic and financial guidelines, as well as provide advocacy for those students through graduation and beyond. EOP's tutorial component is designed to provide EOP students with group and private tutoring, a learning environment designed for individual and group studying, as well as a variety of resources including textbook and calculator rentals, television sets for projection, glass erase boards, computers, printers, and textbooks.

The front desk manager is the face of EOP's tutorial component and of the EOP/SSS tutorial center. With that, however, comes numerous roles and responsibilities. First, and foremost, the front desk manager is responsible for knowing and enforcing all the components, rules, and regulations of the tutorial center. Secondly, the front desk managers are responsible for greeting, welcoming, and directing all visitors. Thirdly, the front desk managers are responsible for maintaining a conducive learning environment for visitors. This includes enforcing noise levels, making sure that the center stays clean, and ensuring the safety of those in the center by being a good bystander. Fourthly, the front desk manager is tasked with documenting and communicating any pertinent information with other employees, as well as the coordinator.

JOB RESPONSIBILITIES

  • Is attentive to, welcomes, and provides direction to all visitors to the center.
  • Is constantly attentive to the happenings of the tutorial center and computer lab at all times and enforces the rules when necessary.
  • Actively checks out textbooks and other equipment for visitors, while at the same time documenting those transactions.
  • Helps visitors check out study rooms, while at the same time communicating to those visitors, the rules of the private study room.
  • Assists visitors with any computer and printer issues.
  • Maintains the cleanliness and order of the tutorial center.
  • Responds to any emails or telephone calls to the center.
  • Attendance and participation at all required training sessions and staff meetings, including a mandatory beginning of semester workshop, as well as trainings and meetings during the semester.
  • A willingness to maintain student confidentiality and follow all departmental policies.

MINIMUM QUALIFICATIONS

  • Proficiency in Microsoft Office and Google Suite.
  • Hands-on experience with office equipment.
  • Professional attitude and appearance.
  • Solid written and verbal communication skills.
  • Organizational skills.
  • Multitasking and time-management skills.
  • Customer service attitude.
  • Ability to self-start, be resourceful, as well as be proactive when issues arise.
  • Willingness to learn, grow and further your own professionalization.

IDEAL QUALIFICATIONS

  • Prior experience.
  • Certification in Microsoft Office.

JOB BENEFITS

  • Salary: $10.75 per hour.
  • Flexible hours.
  • Paid training.
  • Professionalization skills through ongoing support, feedback, and evaluation.
  • Documented experience and evaluations to use for resumes, interviews, and job references.

TO APPLY

  • A completed front desk manager application.
  • A cover letter.
  • Resume or CV, including previous work experience.
  • References from at least two EOP counselors or administrative staff.

 Contact Ryan Mead, Academic Coordinator for more info.