Frequently Asked Questions

1. What is SCDMP?

SCDMP is an acronym for our new Student Conflict and Dispute Management Program, a partnership with the Division of Diversity, Equity and Inclusion, Student Conduct, University Ombudsman and Offices of the Dean of Students.

2. Where is the SCDMP located?

Office of Student Conduct
Tuscarora Office Building (College-in-the-Woods), Suite 3J
(607) 777-6210

3. What are the hours of the program?

The Offices of the Dean of Students is open 8:30 a.m. – 5 p.m. Monday through Friday. Enter in the main entrance and ask for the Conflict and Dispute Management Program.

4. What issues can the program assist with?

  • Roommate conflicts
  • Co-worker conflicts
  • Dating or romantic conflicts
    • Intended for partners involved with communication issues, not domestic violence. In cases of domestic violence, see IVP (Interpersonal Violence Program).
  • Conflicts between groups, teams, organizations

5. Is the program available to undergraduate and graduate students?

Yes, the program is available to all students for free of charge

6. What occurs once a referral is received?

Once a referral is received, it's reviewed by the program director and determined if the content meets the criteria for the program.

If it doesn't, the referral source is contacted, notified and provided suggestions of other options available to address the concern on and off campus.

If it does, the parties involved are contacted to meet in person, discuss the referral and discuss interest in participating in the program. Once there's consensus of participating in the program, mediation or restorative justice is determined, trained staff are selected and a session is scheduled.

7. What are the benefits of the program?

  • Provides a student-centered approach to resolving conflicts
  • Participants gain greater clarity about the conflict and contributing variables
  • Builds skills of resilience, critical thinking and empathy

8. What is mediation?

Mediation is a form of alternative dispute resolution (ADR), voluntary, confidential process, assisting two or more parties in resolving disputes. A trained and impartial third party (mediator) facilitates communication and assists those involved in identifying needs, clarify issues, explore options, and negotiate an agreement.

9. What is restorative justice?

Restorative Justice (RJ) is a non-judicial method used to deal with incidents where harm has been done to a person or a community. It focuses on repairing that harm and restoring the balance of relationships among members of the community. The first step to repair the harm involves the person who did the harm accepting responsibility and taking accountability for the harm done and showing a willingness to repair the harm.

10. Why should I participate in a conference?

Participating in a conference will offer everyone involved fuller insight into how the incident, and the choices that inspired the incident, affected the community. This process promotes growth by helping persons of concern better understand the impact of their choices and how to make better choices in the future. Conferences also give the harmed parties an opportunity to move forward and heal. RJ conferences reaffirm the humanity of everyone involved.

11. Who else participates in the conference?

Along with two facilitators, the person of concern participates, along with a support person of the person of concern. The harmed party is invited, along with support persons. Additionally, one or more members of the community may be invited to provide additional support to the process. Your facilitators will ask whom you would like to invite.

12. How long will the conference take?

The conference is a multi-step process. The first step in the process is for each party involved to meet individually with a staff member in the Office of Student Conduct before the conference (usually a one hour meeting). There will be communication after the initial meeting for scheduling purposes and to answer questions participants may have prior to the conference. Then the conference itself may take up to two hours, depending on the number of participants.

13. What happens at the conference?

Everyone tells their story and then everyone involved reaches an agreement about what the person of concern can do to repair the harm and rebuild trust.

14. What happens after the conference?

Based on the agreements made during the conference, the person of concern fulfills their commitment to repair the harm done and checks in with their case manager and/or the Assistant Director of Student Conduct for Conflict Management about the progress of fulfilling the agreement.

If you have further questions, contact