Custodial and Event Services

Staff Information

Requests for custodial or event services should be submitted to the Facilities Operations Center with a Service Request. Please DO NOT contact supervisors directly for requests.

Ryan Ferrantelli is Building Services Manager overseeing custodial and event services. He can be reached at 777-6196.

Keira Hoyte is Head Janitor on days (7 a.m. to 3:30 p.m.). She oversees all Supervising Janitors on the day shift and can be reached at 777-2816.

Heather Closs is Head Janitor on nights (11 p.m. to 7 a.m.). She oversees all Supervising Janitors on the evening, night and early morning shifts. She can be reached at 777-2423.

Every state and residential building is assigned a Supervising Janitor. A list of buildings, assigned supervisors and cleaning shifts is available here. Questions, comments or complaints should be directed to the appropriate Supervising Janitor, Head Janitor or Building Services Manager.

Custodial Services

Custodial Services provides cleaning services for all University buildings with the exception of kitchen, serving and dining areas in the dining halls. Custodial staff also assist with snow removal. Another key aspect of custodial services is event support.  Custodial crews perform set-ups and tear-downs for internal and external campus events.

Services include regularly scheduled routines and special projects. Non-scheduled work and special projects are generally billed to the requesting department. More information about chargeable and non-chargeable services is detailed below.

Green Cleaning Program

In order to maintain a clean, safe, & healthy environment, improve indoor air quality, reduce the use of toxic chemicals, and increase worker safety, Binghamton University Custodial staff are trained in and follow green cleaning practices as required by NYS Executive Order 22.  This includes:

• Installation of entryway matting to reduce the amount of soil tracked into buildings;
• Procurement of environmentally-preferable cleaning products whenever possible, including cleaning chemicals, hand soap, toilet paper, & paper towels;
• Procurement of high-performance/high-efficiency cleaning equipment that meets specified standards; and
• Matching cleaning frequencies, methods, tools, supplies, & chemicals to the usage of the space, the surface being cleaned, and the level of soil.

Examples of non-chargeable services provided by Custodial Services:

• Restroom cleaning
• Vacuum carpeting
• Shampoo carpeting
• Empty waste baskets
• Dust mopping floors
• Wet mopping floors
• Refinish floors
• Recycling
• Window cleaning
• Dusting

Examples of chargeable services include:

• Event Support- Set up/tear down, clean up, staffing during events.
• Requests outside of normal service times
• Requests outside of normal service areas

Typical Routine Cleaning Schedule

 Disposing Food

Due to staffing restrictions, offices are not cleaned daily. Food waste should be disposed of in kitchenette, restroom or hallway receptacles which are emptied daily.

Weekends

Limited custodial staffing on weekends survey and clean buildings and other areas that remain in use Saturday and Sunday. In addition, staff make sure everything is in order for classes beginning Monday.

Recycling

Staff and faculty should deposit all recyclable material in the blue recycling bins located in the hallways of buildings.  Individual office recycling bins are not emptied by custodial staff. More information about recycling is available here.

Electronic Waste Recycling

Information Technology Services handles the disposal and recycling of University-owned computer and electronic equipment.

Supplies

Facilities Management is funded to supply restrooms with toilet paper, soap and paper towels where electric dryers are not available. If any of these areas are in need of supplies contact the Facilities Operations Center at 7-2226 or foc@binghamton.edu. Facilities Management is not funded to supply laboratories, departmental kitchenettes etc. with supplies.  Paper towels may be purchased by submitting a Service Request.  Please include an account # for charging.

Residential Halls

Residential Halls are cleaned Mon. - Fri. from 9:30 a.m. - 2:30 p.m. Limited staff is also on hand during the weekend to make sure public areas remain clean.

Event Services

Ryan Ferrantelli, Building Services Manager, coordinates services for events.  He can be reached at 777-6196.

Facilities Management provides a variety of services in support of events:

• Delivery of equipment and materials
• Setup and tear-down of tables, chairs, stages, etc.
• Electrical connections and generators
• Staffing during events
• Cleanup

Services provided in support of events are almost always chargeable.  Contact Ryan Ferrantelli, Building Services Manager, for more information or for an estimate.

Event Service Requests

Campus customers must  submit a service request for support of a scheduled event a minimum of ten working days prior to the event.  For more complex events, or if an estimate is needed, the request must be submitted at least 20 working days prior to the event.

You must include billing information if the event is chargeable (most are).

In the summary field, include:

• Name of the event
• Location of the event
• Date of the event

In the details field, include:

• Date(s) of the event
• Start & end time of the event
• Brief purpose/description of the event
• Expected attendance
• When setup can start
• By when setup should be completed
• By when tear-down/cleanup can begin
• By when tear-down/cleanup should be completed
• Any staffing requested during the event
• On site contact person & cell phone number

You are encouraged to attach a setup diagram to the Service Request if appropriate.

For all events in the University Union, service requests must be placed via The Union office.  Contact union@binghamton.edu or 7-3300.

All requests for hanging a banner over Bartle Dr. or on the Parking Garage must be approved by Communications & Marketing prior to submission of a Facilities Managment Service Request.  For more information and to submit a Banner Request to Communications & Marketing, visit.