University Counseling Center introduces Virtual Needs Assessments

The University Counseling Center (UCC) is rolling out a new tele‑health intake appointment format aimed at simplifying the process of connecting students to mental health resources. The Virtual Needs Assessment, now available to all students, offers a remote, 15-minute conversation‑based evaluation with a UCC counselor who helps identify the student’s concerns, immediate needs, and the most effective next steps.

The new model is designed to reduce barriers to accessing mental health care, especially for students who may be hesitant to seek in‑person support or who need a more flexible scheduling option for the initial intake appointment. By meeting virtually, students can connect with a counselor from any location, including residence halls, off‑campus housing or while away from campus.

“Students’ lives are busy and complex, and their mental health needs vary widely,” said Chris Downey, director of health and counseling. “Offering a virtual needs assessment as an initial point of contact allows counselors to meet students where they are and help them navigate the many support options available on campus and in the community.” 

The Virtual Needs Assessment expands student access to the UCC’s traditional in-person counseling services. After their initial assessment, it will be easier for students to access the care that they need, including all of the UCC’s existing services: individual counseling, group therapies, crisis support, outreach programs like Let’s Talk sessions, treatment coordination, and partnerships with other campus offices like the CARE Team and the VARCC. 

Students can schedule a Virtual Needs Assessment appointment through Binghamton’s Patient Portal, the same platform used by Decker Student Health Services Center to schedule medical appointments.