Facilities Operations Center (FOC) hours of operation:
Monday- Friday, 7 a.m.-3:30 p.m.
Urgent/emergency matters should be called in to the FOC 24/7/365
Service Requests (SR)
Service requests can be submitted via our website. In the case of an urgent or emergency need, the service request should be called into the Facilities Operations Center. Service Requests are prioritized in the following manner:
- Priority 1- Emergency
- Priority 2- Do it now
- Priority 3- Schedule event
- Priority 4- Routine
Note that Service Request cancellations must be made in writing by the original requestor by emailing email@example.com.
How to check the status of a service request
- You may review through our self-service, online system or by calling the FOC. The SR number will be needed for online or, for a phone call or email, have the SR or WO number.
Guidelines for determining non-chargeable vs. chargeable services
The primary mission of Facilities Management is to provide for the care and upkeep of University buildings and grounds. We are currently funded to perform minor repairs/replacements in kind and routine maintenance. This includes providing corrective and preventative maintenance and repair services to help ensure an efficient and functional environment for the administrative and academic communities, together with all residential communities on campus.
Repair or maintenance to a building's infrastructure is generally not chargeable to the requesting state supported department.
Remodeling/changes/alterations/upgrades/additions to building infrastructure, special painting, and repair of departmental equipment and furnishings are chargeable to the requesting department. Also, a modification to utility systems to accommodate new or relocated equipment is also chargeable.
All modifications to Binghamton University facilities, regardless of complexity, must meet Title 9, "Official Compilation of Codes, Rules and Regulations of the State of New York (NYCRR)" — the New York State Uniform Fire Prevention and Building Code. Any modification, alteration or addition, to the Binghamton University Facilities Management, environs or grounds (regardless of funding source) must be performed by the Facilities Management Department, under its direct supervision or with review and approval if performed by a licensed contractor (who must pay prevailing wage). Inspection by the campus building inspector will be required depending on the scope of the project.