Campus Mail Services

Campus Mail Notifications have changed! Students should note the following changes to Campus Mail email notifications. Items in student physical mailboxes and in the mailroom will come from donotreply@notify.brynka.com. Items in the locker system located in the hallway near Campus Mail will come from "Luxer One" support@luxerone.com and will have a QR code for pick up. Items placed in lockers have email reminders frequently sent because they are not held in the locker for an extended period of time. If you  have more than one package in multiple lockers, you will have multiple codes. If you have emails with the same code, it is for the same item. The code is good until you are notified that the item is "pulled from the locker (and moved to the mailroom)". Only wait in line at Campus Mail for items in the mailroom. Please be sure to check spam folders before contacting Campus Mail.

Expecting a package?

Please note the search function is currently being updated and is not available at this time.

Please note: All packages must come from a carrier such as USPS, UPS, Fedex, or DHL. Campus Mail does not accept food deliveries from vendors such as instacart or doordash.

Also note: Delivery notifications received from a carrier does not always mean your package has been processed at Campus Mail. You will receive an email notification from CMS when it is available for pick up.

Any package that fits in the BU Box is placed directly in the mailbox and you may or may not get an email notification. You are encouraged to check your mailbox often but minimally once a week. If you receive carrier notification without mailroom notification within 24 hours (72 hours in the first month of the semester and after holidays) and the item is not in the mailbox, complete a missing package report. MISSING ITEM. Only electronic requests will be accepted. You must check your mailbox prior to filing a report.

PARCEL LOCKERS

We now have Luxer One Intelligent Lockers so students can pick up their items whenever the University Union is open. You will receive a one time access code and QR code in an email to enter at the locker kiosk and retrieve your package.

Download the Luxer One mobile app to skip the kiosk and open the locker with your app! You will also be notified through the app when you have an item in the locker ready for pick up.

The e-mail notification when you have an item in the locker will be from support@luxerone.com. Please check your junk/clutter e-mails for this e-mail!

You have 48 hours to pick up your package from the locker! You will get a reminder e-mail after 24 hours! Your code will work until you are notified that the package has been moved, even if this is more than 48 hours.

If your package is unclaimed, the package will be moved to the mailroom, you will receive a new pick up notification informing you to pick up during mailroom hours. (Friday locker deliveries will be available until Monday.)

Each PIN and QR code expires after use, or when the package is relocated. Locker doors cannot be opened/reopened with a previously used code.

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Window Services

Postage sales are provided at no additional cost to the University community for faculty, staff, and students personal use. Because postage is sold for face value services are limited to the following:

• First Class Mail
• Flat rate Priority Mail (customers may bring packages with shipping labels)
• International Mail - documents only (less than one pound)

Please note:

• Cash only. We are unable to accept checks, credit or debit cards for stamps and supplies.
• All outgoing mail must have a return address.
• Mail supplies are available for customer use. Other supplies (tape, boxes, padded envelopes, bubble wrap, envelopes etc.) can be purchased.

SELF-SERVICE SHIPPING KIOSK

The mail pick up lobby has a self service shipping kiosk for use. Only credit cards are accepted. The user must bring the package in a box or mail envelope ready to ship. Once a package has the mailing label affixed it can be left with a mail clerk at the window or in the drop box on the wall to the left of the kiosk. Rate shopping is available. It is the users responsibility to use the correct packaging. Majority of items will ship USPS at the lowest rate. There is a fee for this service added to the postage cost. To avoid fees, utilize "Click-n-Ship" or Stamps.com preparing your package at your own location.

Mail Delivery

Campus Mail Services delivers to mail towers and mailrooms throughout campus. If you have United States Postal Service mailing or package you can expect to find these items in your mail area. We do not typically deliver directly to offices or residence halls. Please reference Central Receiving procedures for faculty / staff carrier mail (UPS, FEDEX, DHL, AMAZON, etc.) that is received.

• Business mail (outgoing and intra-campus) may be dropped in the drop box in the Library Tower. Daily pickup by 1 p.m. for afternoon processing.
• Business mail is accepted any time at the CMS mailroom. Small amounts of mail will be posted on the day of drop off provided it is received at the CMS by 2:15 p.m. Larger mailings will need more time to process.
• Pick-up times are posted on all drop slots in the residence hall mailrooms. These drops are closed by 8 a.m. on the last day of classes for each semester.

Mail Pickup

• A valid Binghamton University ID card is required to pick up parcels. We do not accept other forms of identification
• If you need another student to get a package for you, you must complete the Pick Up For a Friend (PUFF) google Form: PUFF Form and forward the Campus Mail email notification to the person who will be picking up the package for verification. Campus mail will also accept a printed copy of the email that has been forwarded to the friend specifically giving them permission to pick up that package. "I give permission to (name of student) to pick up the following package" must precede the campus mail email in the printed version.