ITS HELP DESK
The Information Technology Services Help Desk is the University's central contact point for questions about the use of information technology. The Help Desk staff will answer questions directly or facilitate a resolution if second level technology support is required. Meanwhile, check out the HELP DESK resources below right for links for all your helpful tech needs.
OR NEED an intro to ITS and the technical requirements/needs for the semester?
REVIEW the NEW STUDENT ORIENTATION VIDEO | PDF and the TECH CHECKLIST page for all your necessary tech related information.
NEED HELP RIGHT NOW, after hours? REVIEW OUR 10 MOST COMMON HELP DESK QUESTIONS with ANSWERS.
Stop by and recharge yourself and/or your devices at the TECH STOP while waiting for your turn at the Help Desk. Students who live on campus can also
contact their RESCON to help them. Interested in SELF HELP suggestions for weekend or late night help? Review this Self Help page.
Need help now?
ServiceNow is an enterprise IT service management tool that facilitates greater emphasis on relationships with users. ServiceNow tracks the handling of issues and requests, as well as automates business processes. The tool also enables gathering and sharing of information within Information Technology Services and with end users, and provides robust monitoring and reporting capabilities.
What can YOU do with ServiceNow IT Self Service?
- Search the knowledge base for answers to your technology related issues
- Report a problem
- Request help
- Submit a request
- Submit a project request
- See the status of active tickets
- Add notes or additional information to an existing request.
Create an Email List or Group
Create a Google Group
Backup my work
Backup your files
ITS Help Desk Resources
RESCONS - Residence Halls Tech Help
IT Self Service
QuickFind Link page
ITS Self Help Topics A-Z
Student Self Help Page
Information Security • Phishing
Virtual Desktop Software
Request a Listserv
Clear my cache
Add a University printer to my University machine
For in-person assistance, we recommend calling in advance to make an appointment. Please call 607-777-6420 for assistance.
Walk-in: Located in The Technology Hub first floor lobby.
The TECH STOP: Stop by to recharge your devices.
Help Desk Hours
Fall & Spring Semesters:
Monday - Thursday 8 a.m. - 9 p.m.
Friday 8 a.m. - 5 p.m.
Summer and Winter Hours:
Monday - Friday, 8 a.m. - 4 p.m.
Hours subject to change when classes are not in session for all semesters.
Binghamton University (& other reputable institutions) will never ask for personal or password information in solicited emails. NEVER respond to them, no matter how real they seem. If you're unsure of the validity of the message, call a contact number for the organization. Use caution with job ads, as there are many scammers looking to phish you for info.