Help Desk: ITS Technology Support Services

ITS HELP DESK

The Information Technology Services Help Desk is the University's central contact point for questions about the use of information technology. The Help Desk staff will answer questions directly or facilitate a resolution if second level technology support is required. Meanwhile, check out the HELP DESK resources below right for links for all your helpful tech needs.

NEW STUDENT?

OR NEED an intro to ITS and the technical requirements/needs for the semester?
REVIEW the NEW STUDENT ORIENTATION VIDEO | PDF and the TECH CHECKLIST page for all your necessary tech related information.

NEED HELP RIGHT NOW, after hours? REVIEW OUR 10 MOST COMMON HELP DESK QUESTIONS with ANSWERS. 

Your Binghamton University GO-TO for Tech FAQs and Easy Answers

Stop by and recharge yourself and/or your devices at the TECH STOP while waiting for your turn at the Help Desk. Students who live on campus can also contact their RESCON to help them. Interested in SELF HELP suggestions for weekend or late night help? Review this Self Help page.

IT Self ServiceNeed help now?

TeamDynamix is an enterprise IT service management tool that facilitates greater emphasis on relationships with users. It tracks the handling of issues and requests, as well as automates business processes. The tool also enables gathering and sharing of information within Information Technology Services and with end users, and provides robust monitoring and reporting capabilities. Submit your IT requests, report problems, view our available services, and search the ITS Knowledge Base. You will also be able to see any tickets you have active in the system. 
 

What can YOU do with TeamDynamix IT Self Service?

  • Search the knowledge base for answers to your technology related issues
  • Report a problem
  • Request help
  • Submit a request
  • Submit a project request
  • See the status of active tickets
  • Add notes or additional information to an existing request.

I need:

-TECH HELP! Students, Faculty and Staff click here

-PASSWORD HELP:

-GOOGLE 2-STEP
-2-STEP FOR TRAVELERS

-to CHECK if correctly enrolled in GOOGLE 2-STEP

-to SET UP 2FA for CAS & Pulse Secure

-to check mail
-to find a computer to use in the Computer Labs
-to check the portal for more infomation...

Get Connected
Wireless (WiFi)
Wired (Ethernet)
SSL VPN
Mapping Drives

Technology Directories: Accounts, Hardware, Software, etc.
Student Technology
Faculty and Staff Technology

Applications

Brightspace

Test Scoring: Gradescope

Gradescope: Getting Started for Instructors 

Brightspace: Creating and Grading

Google Assignments in Brightspace course

Print to a Network Printer
Student Printing
Print to a network printer

Create an Email List or Group
Create a Google Group

Backup my work
Backup your files

ITS Help Desk Resources

Student Technology Help page
Faculty/Staff Technology Help page

Student Technology Checklist
Faculty and Staff Technology Checklist

RESCONS - Residence Halls Tech Help
IT Self Service
QuickFind Link page
ITS Self Help Topics A-Z
Student Self Help Page
ITS Sitemap

Information Security • Phishing
Virtual Desktop Software
Google Apps
Request a Listserv
Bmail
Clear cache
Add a University printer to my University machine

Contact Us

For in-person assistance, we recommend calling in advance to make an appointment. Please call 607-777-6420 for assistance.

Walk-in: Located in The Technology Hub first floor lobby.
The TECH STOP: Stop by to recharge your devices.

Small Tech Hub Map
Campus Map
Maps & Directions

Call: 607-777-6420
E-mail: helpdesk@binghamton.edu.

Help Desk Hours
Fall & Spring Semesters:
Monday - Thursday 8 a.m. - 9 p.m.
Friday 8 a.m. - 5 p.m.

Summer and Winter Hours:
Monday - Friday, 8 a.m. - 4 p.m.

Hours subject to change when classes are not in session for all semesters.

Follow us
InstagramTwitter

See phishing examples here. Report any Phishing or suspicious emails here.

ITS