ITS HELP DESK
The Help Desk is the University's central contact point for questions about the use
of information technology. The Help Desk staff will answer questions directly or facilitate
a resolution if second level technology support is required. Meanwhile, check out the HELP DESK resources below and the menu on the right for links for all your helpful tech needs.
OR NEED an intro to ITS and the technical requirements/needs for the semester?
REVIEW the NEW STUDENT ORIENTATION VIDEO | PDF and the TECH CHECKLIST page for all your necessary tech related information.
NEED HELP RIGHT NOW, after hours?
Stop by and recharge yourself and/or your devices at the TECH STOP while waiting for your turn at the Help Desk. Students who live on campus can also
contact their RESCON to help them. Interested in SELF HELP suggestions for weekend or late night help? Review this Self Help page.
TeamDynamix is an enterprise IT service management tool that facilitates greater emphasis on relationships with users. It tracks the handling of issues and requests, as well as automates business processes. The tool also enables gathering and sharing of information within Information Technology Services and with end users, and provides robust monitoring and reporting capabilities. Submit your IT requests, report problems, view our available services, and search the ITS Knowledge Base. You will also be able to see any tickets you have active in the system.
What can YOU do with TeamDynamix IT Self Service?
- Search the knowledge base for answers to your technology related issues
- Report a problem
- Request help
- Submit a request
- Submit a project request
- See the status of active tickets
- Add notes or additional information to an existing request.
-2-STEP FOR TRAVELERS
-to CHECK if correctly enrolled in GOOGLE 2-STEP
Create an Email List or Group
Create a Google Group
Backup my work
Backup your files
ITS Help Desk Resources
RESCONS - Residence Halls Tech Help
IT Self Service
QuickFind Link page
ITS Self Help Topics A-Z
Student Self Help Page
Information Security • Phishing
Virtual Desktop Software
Request a Listserv
Add a University printer to my University machine
For in-person assistance, we recommend calling in advance to make an appointment. Please call 607-777-6420 for assistance.
Walk-in: Located in The Technology Hub first floor lobby.
The TECH STOP: Stop by to recharge your devices.
Help Desk Hours
Fall & Spring Semesters:
Monday - Thursday 8 a.m. - 9 p.m.
Friday 8 a.m. - 5 p.m.
Summer and Winter Hours:
Monday - Friday, 8 a.m. - 4 p.m.
Hours subject to change when classes are not in session for all semesters.