INFORMATION TECHNOLOGY SERVICES

ABOUT INFORMATION TECHNOLOGY SERVICES

Information Technology Services (ITS) supports teaching, learning, research and the student experience across all campuses of Binghamton University by providing responsive support, technology expertise and innovative solutions via its staff, facilities, applications and services.

To view the IT Strategic Plan, click here.

General Information

Information Technology Services (ITS), is comprised of Enterprise Systems and Applications, Operations and Infrastructure, Security Operations, and Technology Support Services. Additionally, the Office of the CIO supports IT governance, IT project management, and IT finance, human resources, and operations.

Services that ITS provides, includes; administrative systems, business intelligence tools, cable TV, distributed antenna systems, data management, enterprise messaging, enterprise servers, enterprise systems, general and specialty computer labs, help desk support, learning management systems, networking, physical access control, portal, research and innovation support, research networks, security operations, software licensing, telecommunications, video surveillance and virtual computing.

Services for students includes public computer laboratories (called "PODS") located in the "Information Commons" in the University and Science Libraries, the University Downtown Center, Science II, Science III, Academic A, the Center for Academic Excellence and some residence halls. Residence hall rooms provide both wired and wireless high-speed internet connections for all students living on campus, and student residence hall consultants provide support for students in each residence hall. Secure, virtual private network connections to campus are available to off-campus students and staff, and a campus-wide wireless network serves mobile campus users.

All faculty, staff and students receive a University email account (Bmail), Google Apps and network storage upon enrollment, and all students are encouraged to use the computer as an appropriate and flexible tool for liberal arts education. All general classrooms have basic audiovisual equipment and Internet connections; and many are "laptop ready", with permanently installed data or video projection equipment offering full multimedia capability. A large portion of classrooms also have video capture equipment in support of distance learning. The campus is fully networked and the University is a member of the Internet2 Consortium and also provides access to eduroam.

Binghamton University uses Blackboard (myCourses) as a learning management system, and most students access the system daily for curricula, class notes, messages from faculty and other students, on-line discussions, and other information related to their courses. Information Technology Services also secures site licenses and discounts for a wide array of software packages, which it makes available generally to the campus, or to individual users or departments (see our software page for lists and terms of use of software available in the pods, centrally, or for installation on departmental or personal machines).

ITS also manages two makerspaces on campus that provide students, faculty, and staff with access to 3D printing, virtual reality, and a variety of specialty software. All are encouraged to visit the spaces and take workshops on the new technologies and then create projects that interest them. With these resources, students, faculty and staff find that information technology enriches many aspects of the curriculum, and IT solutions to new challenges are readily available.

ITS offers a variety of technical services to support the mission of the University. For more detailed information about the services offered, go to the Organization page for the service offerings available to you.

Use of Binghamton's IT facilities requires a valid user ID and password. Account holders are bound by the "Computer and Network Usage Policy (Acceptable Use)", which governs use of the campus network and computing resources. Misuse is considered a misappropriation of resources, and is often also a violation of state and federal law, and such use may lead to University disciplinary action and/or arrest.

Call the ITS Help Desk at 607-777-6420 or refer to the Key Resources links or  Help Desk page for further information on ITS services.