Student Spotlight Series
DEBORAH MUSSELMAN - OCCT DRIVER
Class and Major: I am a Junior in the School of Management with a major in Accounting, concentration in Management Information Systems, and minor in Physics.
What are your favorite things about driving for OCCT? I have three favorite things about OCCT. First, this company gave me some of my best friends at Binghamton. Second, it has given me some of the most hilarious and unbelievable stories of my college career. Finally, I get to call something as fun as bus driving my "job." I get paid to do something I genuinely love, and that's all you can ask for.
What's your favorite thing about Binghamton University? My favorite thing about Binghamton University is the diversity among interests of all the students. Whether you want to get a job, join greek life, stay active, play some board games, or just explore town with your friends, the resources and opportunities are abundantly available to do whatever your heart desires.
Where's your favorite place to go in/around Binghamton? I love to switch it up and go to as many different places as possible in Binghamton before I leave, but if I had to choose a favorite place I'd say the Colonial. They never disappoint when it comes to food and are always the most festive space for any holiday.
Spotlight: Safe Ride
KUDIRAT ADELABU - SAFE RIDE EMPLOYEE
Class and Major: I am a senior Nursing student with a minor in forensic health.
What exactly is Safe Ride? Safe Ride is a service that people who don't feel safe or feel uneasy walking back to their dorm at night can request. After calling, they will get safe transportation to the location that was requested.
Explain your duties as an employee: My duties as a safe ride employee include providing safe non-emergency transportation to those who request safe ride, as well as keeping track of the amount of people who request safe ride on certain nights.
What's your favorite thing about Binghamton University? My favorite thing about Binghamton are the support systems I've gained over the years whether it be from the friends I've made to my academic counselors in Student Support Services (SSS). They're really there for me when school gets tough and stresses me out which I really appreciate.
Spotlight: Call Center
FRANCO BUCCIARELLI - CALL CENTER EMPLOYEE
Class and Major: Senior majoring in Business Administration with a concentration in Marketing
Explain your duties as an employee: During my three years in the Call Center I have been a Student Information Assistant (SIA), a trainer and a Mentor. As an SIA you can make a great impression of Binghamton when you answer a question correctly and with confidence. That empowerment comes from the Call Center's extensive and ever updating training program. As a trainer, I am able to take my knowledge of the University and share it with new SIAs. As a Mentor, I have a say in day-to-day operations in the Call Center. I am able to question current procedures and suggest new ideas for the office.
Favorite things about working there? The Call Center is a combination of like-minded students. The level of camaraderie is very high. SIAs help not only our callers but each other too. Very often if an SIA does not know an answer for a caller, another SIA is willing and able to them help out. In addition, SIAs will help each other either with homework, planning their class schedule for the upcoming semester or suggesting a fun place to go in the Binghamton area on the weekend.
Another thing I enjoy is the ability to make connections with the professional staff at the University. The Call Center doesn't answer just the information line, the office answers for eight offices on campus, like Undergraduate Admissions. These connections allow me to be comfortable with the staff when asking or clarifying answers for callers.
Anything else you would like to add? As a local commuter student, the Call Center offers me an opportunity for year-round employment. The Call Center is open a majority of breaks during the school year and the summer. I am able to work shifts during this time and continue to provide answers for callers year round. Being an SIA is a great opportunity for local commuter students!
As a student in the School of Management, I am to take my knowledge from my classes and have a chance to apply them in the Call Center. My knowledge of group dynamics, strategy and leadership are being put to good practice.
HANNAH SCALISE- CALL CENTER EMPLOYEE
Class and Major: Senior Sociology major
Explain your duties as an employee: I have been at the Call Center for about 4 years. I have worked my way up to becoming a student mentor. As a mentor of the Call Center, I help train the new incoming employees, make the schedule every semester and assist the Call Center manager with any additional tasks. I answer for many different offices on campus such as Admissions, Financial Aid, Registrar and Residential Life and I assist students and parents with any issues that they might have.
Favorite things about working there? My favorite thing about working in the Call Center is that I get to help the campus community. It feels rewarding to know I was able to help someone. I also enjoy working with my fellow Student Information Assistants (SIAs). They make the job easier when it is busy.