February 26, 2018
We wanted to let you know about a bug in Panopto that affects server versions 5.4 through 5.6 (inclusive) and Panopto for Mac 5.0 and above.
What is the bug and its impact?
Recordings created using Panopto for Mac can cause playback issues in the recently released version of Google Chrome (version 64). In this release of Chrome, playback halts when the browser encounters minor inconsistencies in the audio stream. We expect this issue to affect a small fraction of Panopto sessions that have been created using Panopto for Mac.
How do I resolve this issue?
For any sessions affected by the bug, follow the steps outlined in this article to fix playback issues in Chrome 64. Note that sessions will be unavailable during the encoding process. Alternatively, you can use another web browser to view this content.
When will this bug be fixed in the product?
We're in discussions with Google to resolve the issue quickly. In addition, we're working on an update for our next product release that will help prevent similar issues from occurring in the future.
For any questions, please contact Binghamton Panopto Support.
December 8, 2017
Based on customer feedback, we're moving the downtime date for upgrading Panopto Cloud to Panopto 5.6:
- The originally planned date was Wednesday, December 20.
- The new date is Thursday, December 21
The upgrade will begin at 8:00pm ET and we expect up to 2 hours of downtime for viewers.
The goal of this change is to ensure that the downtime window occurs after fall semester finals. We apologize for any inconvenience that this change causes.
During the time your site is offline, you will not be able to access recordings on your server, and any attempts to upload from clients will result in a "Server unable to connect" message.