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Center for Learning and Teaching

Announcements

July 6, 2018

Hi SUNY — We wanted to let you know about three important dates on which there will be Panopto downtime or mandatory client upgrades.


Mandatory Client Upgrade: July 20
On Friday, July 20, we will require Panopto for Windows, Remote Recorders, and Panopto for Mac to be upgraded to version 5.6 or above. This change will be applied to your Panopto site at 8:00pm EDT.

For more information on the mandatory upgrade, see this article on the Panopto support site.

Downtime 1: July 28
On Saturday, July 28, we will be updating the Panopto Cloud databases. This update will require downtime:

  • Sites will be updated from 10:00pm July 28 to 1:00am July 29 EDT.
  • We expect up to 3 hours of downtime, starting at 10:00pm.

Downtime 2: August 11
On Saturday, August 11, we will be making a number of updates to the Panopto Cloud infrastructure to increase performance and scalability. These updates will require downtime:

  • Sites will be updated from 7:00pm to 11:00pm EDT.
  • We expect up to 4 hours of downtime, starting at 7:00pm.

During both downtimes, you will not be able to access recordings on your server, and any attempts to upload from clients will result in a "Server unable to connect" message.


For any questions, please contact Panopto Support online at support.panopto.com, or via phone at 855-PANOPTO (855-726-6786), option 1. You can also email us at support@panopto.com.


Best Regards,
Your Team at Panopto


May 18, 2018

Hi SUNY — On Saturday, June 9, Panopto Cloud customers will be upgraded to Panopto 5.7. This upgrade will require downtime:

  • Sites will be updated from 7:00pm to 11:00pm EDT.
  • We expect up to 4 hours of downtime, beginning at 7:00pm.

During the time your site is offline, you will not be able to access recordings on your server, and any attempts to upload from clients will result in a "Server unable to connect" message.

We’ll be sharing more information on what’s new in Panopto 5.7 soon, so stay tuned.

For any questions, please contact Panopto Support online at support.panopto.com, or via phone at 855-PANOPTO (855-726-6786), option 1. You can also email us at support@panopto.com.

Best Regards,
Your Team at Panopto


April 6, 2018

On July 20, 2018, Panopto will require all Panopto for Windows, Panopto for Mac, and Remote Recorder clients to be updated to version 5.6 or above.

When will this change be applied to my Panopto site?

Friday, July 20, 2018

What will my users see after this change has been applied?
When users open Panopto for Windows or Panopto for Mac, they will be prompted to update with the messages shown below. To update, users just need to click the button to download and install the latest version of the app. See instructions for details on Windows and Mac.

Panopto for Windows update dialog:

Image: Panopto for Windows Update Dialog


 Panopto for Mac update dialog:

Image: Panopto for Mac Update Dialog

Users will be unable to upload new recordings until clients have been updated. 

Can I start upgrading now?
Yes, we recommend you start the process of updating now. Panopto for Windows, Panopto for Mac, and Remote Recorder downloads are already configured to version 5.6 on your hosted site.

By starting now, you’ll be able to complete the process before older versions of the apps are blocked from connecting on July 20, 2018.

For any questions, please contact Binghamton Panopto Support


February 26, 2018

We wanted to let you know about a bug in Panopto that affects server versions 5.4 through 5.6 (inclusive) and Panopto for Mac 5.0 and above.

What is the bug and its impact?

Recordings created using Panopto for Mac can cause playback issues in the recently released version of Google Chrome (version 64). In this release of Chrome, playback halts when the browser encounters minor inconsistencies in the audio stream. ​We expect this issue to affect a small fraction of Panopto sessions that have been created using Panopto for Mac.

How do I resolve this issue?

For any sessions affected by the bug, follow the steps outlined in this article to fix playback issues in Chrome 64. Note that sessions will be unavailable during the encoding process. Alternatively, you can use another web browser to view this content.

When will this bug be fixed in the product?

We're in discussions with Google to resolve the issue quickly. In addition, we're working on an update for our next product release that will help prevent similar issues from occurring in the future.

For any questions, please contact Binghamton Panopto Support


December 8, 2017

Based on customer feedback, we're moving the downtime date for upgrading Panopto Cloud to Panopto 5.6:

  • The originally planned date was Wednesday, December 20.
  • The new date is Thursday, December 21

The upgrade will begin at 8:00pm ET and we expect up to 2 hours of downtime for viewers.

The goal of this change is to ensure that the downtime window occurs after fall semester finals. We apologize for any inconvenience that this change causes.

During the time your site is offline, you will not be able to access recordings on your server, and any attempts to upload from clients will result in a "Server unable to connect" message.


July 17, 2017

Panopto Software Update:
 
Panopto users will need to download and install the newest version of the software after the planned 5.4 upgrade this friday, July 21st.  After the update, users will automatically be prompted to download the new software once launched.  Users may also update early, to avoid service interruption    
Download instructions can be found online here, for Windows and Mac.

May 23, 2017

On Saturday June 10th, Panopto will be undergoing system upgrades from 7pm to 11pm EDT.   During this time you will not be able to access existing recordings or upload new recordings.   We apologize for this inconvenience.

Last Updated: 7/9/18