Annex 17 - Dining Service Emergencies

A. Objective

The objective of this annex is to define the actions and roles necessary to provide a coordinated emergency response by students, administration, faculty, support personnel, visitors and departments for Binghamton University during an emergency situation or disaster. This plan provides personnel and departments at Binghamton University with a general concept of potential emergency assignments before, during and following emergency situations.

B. Situational Overview

The provision of dining services is a critical function of Binghamton University. A substantial number of students reside on the Binghamton University campus and rely upon dining services as their primary source of food. A failure to meet needs of the Binghamton University students would create a significant hardship for all on-campus residents.

C. Concept of Operations

D. Food Service Facilities

Binghamton University offers dining services in the following locations:

Resident Dining

    • Chenango Champlain Collegiate Center (C4)
    • Hinman Dining Hall
    • Appalachian Dining Hall
    • College in the Woods Dining Hall
    • Kosher Korner (located inside C4)

Residential Cafés and Nite Owl Locations

    • Hinman Café
    • Appalachian Café
    • Chenango Champlain Grill
    • CIW – The Woods Diner
    • CIW – C-Store

Retail Dining

    • The MarketPlace
      • Moghul
      • Tully’s
      • Garden Toss
      • New York Street Deli
      • Cakes & Eggs
      • Mein Bowl
      • Pandini’s
      • Red Mango
      • Subway
      • Chick-N-Bap
    • Einstein’s Bagels
    • Chenango Room
    • Dunkin' Donuts
    • Jassman’s
      • Library Tower
      • Academic B
      • University Downtown Center
      • School of Pharmacy and Pharmaceutical Sciences
    • Events Center Café / Concessions
    • ITC Coffee Kiosk
    • Binghamton 2GO

E. Food Preparation Facilities

All food prepared by Binghamton University Dining Services by Sodexo is prepared at one of the Binghamton University food service facilities. The food preparation capability of each facility is dependent upon the resources available at that facility.

Chenango Champlain Collegiate Center offers a variety of home-style options including:

    • Allergen-friendly Simple Servings Station
    • Kosher Korner with dishes freshly prepared on site
    • The Grill featuring locally raised, grass-fed meats 
    • Boar's Head deli sandwiches 
    • Halal offerings
    • Expeditions station featuring stir-fry, quesadillas, breakfast options and gourmet grilled cheeses

The Hinman Dining Center (offline for the 2019-2020 academic year and the fall 2020 semester) offers a fresh menu daily with an international flair, as well as:

    • NY style pizza
    • Local, grass-fed meats grilled to perfection
    • Boar's Head deli sandwiches prepared to your specifications
    • A daily rotation of Asian-inspired dishes
    • Healthy entrees created with attention to detail

The Appalachian Collegiate Center offers a choice of:

    • Allergen-friendly Simple Servings station 
    • Fresh squeezed orange juice
    • Fresh ground nut butters
    • Mediterranean station 
    • Local grass-fed meats grilled to order
    • Boar's Head deli sandwiches prepared to as you like
    • An assortment of hand-held personal sized pizzas 
    • Breakfast served all day
    • Create-your-own frozen yogurt station

The chef at College-in-the-Woods Dining Center has partnered with Binghamton Acres to offer dishes at the CIW Gifts from the Garden Vegan station, prepared with produce grown on campus. CIW also offers:

    • A made-to-order Ultimate Baja station
    • Boar's Head deli personally crafted sandwiches
    • Local grass-fed meats grilled to order
    • Personal sized pasta dishes
    • Breakfast throughout the day   

F. Interruption of Service

It is possible that an unplanned and/or unforeseen event could interrupt the delivery of dining services on the Binghamton University campus. Such an interruption of service could originate from, but not be limited to, the following scenarios:

    • Power outage
    • Loss of infrastructure (i.e. fire, collapse, contamination, etc.)
    • Labor disruption
    • Supply chain management disruptions

Potential solutions to the interruption of service will be significantly dependent upon the event that caused the disruption. Binghamton University and Sodexo officials will work to immediately identify the source of the disruption and develop contingency plans to ensure all resident students continue to be fed.

During an event that disrupts dining services, it can be expected that menu choices will be limited, hours of operation will be altered and facilities may be unavailable.

If necessary, Sodexo officials shall work with external agencies to supplement the provision of food and water. Assistance may be provided by the Broome County Office of Emergency Services and/or the New York State Office of Emergency Management (Division of Homeland Security and Emergency Services.) These agencies have the ability to mobilize local, state and federal resources when a critical need arises.

Power Outage Considerations

In the event of a power outage that disrupts the ability to prepare food and renders Binghamton University Dining Services kitchens unusable, barbeque grills and portable stoves would be utilized as necessary. All cooking equipment must be operated in a safe manner and portable grills and stoves would be moved outdoors to ensure the safety from fumes to all students, staff, faculty and guests.

Dining Services staff will make use of items in freezers and other perishable items that rely on power for storage.

Facilities Management officials will work to identify the possibility of using temporary power sources to supplement food preparation facilities. If the use of temporary power is appropriate, Facilities Management staff will work with Sodexo resources, external partners and existing service contracts to secure the necessary resources to provide temporary power to food preparation facilities.

Loss of Infrastructure

Binghamton University Dining Services may lose access to critical infrastructure as a result of a critical incident. Infrastructure may be damaged as a result of a fire, severe storm, extensive contamination to food preparation areas, etc. This type of emergency typically lasts longer than other interruptions of service as it will take time to determine the nature of the damage and to complete appropriate repairs.

Binghamton University and Sodexo officials will shift the burden of food preparation to other Binghamton University facilities as appropriate. Depending on which facility is damaged, the remaining facilities may or may not be able to adequately absorb the increase demand for service.

If a gap in food service is identified as a result of the loss of infrastructure, Binghamton University and Sodexo officials would work to fill the service gap needs. Setting up a temporary food preparation facility would be a priority. A temporary cooking facility will require extensive utilities and ventilation and cannot be quickly established without considering all safety issues. A temporary cooking facility may be established in an existing facility (if appropriate space is identified) or in an outdoor location in temporary tents or trailers.

Labor Disruption

Food service is a labor-intensive endeavor and any disruption in labor could lead to overall disruptions in service delivery. Regardless of the cause of the labor disruption (organized labor strike, pandemic, etc.), the result is not enough human resources to fulfill the dining service mission.

Whenever possible, Sodexo shall use its existing pool of employees to supplement unexpected absences. When this pool of employees is either unavailable or exhausted, Binghamton University may supplement the labor force with additional personnel. Additional workers may come from the following sources:

    • Temporary, per-diem workers (non-Sodexo/Binghamton University-affiliated)
    • Binghamton University staff (any department/unit)
    • Binghamton University students
    • Any other appropriate labor source pool

Supply Chain Management Disruption

A disruption of supply chain management could have significant effects on Sodexo operations. The inability to re-stock supplies could leave the campus vulnerable to interruptions in service.

Sodexo will attempt to establish new contracts with vendors not impacted by the supply chain management disruptions. If this is not possible, Sodexo will consider alternate supplies in lieu of the desired items.

G. Fire

The following steps should be followed:

  • Small Fire: If a small fire starts in or on cooking equipment, employees can attempt to extinguish the fire, if trained to do so, by using a fire extinguisher. DO NOT USE WATER.
  • Large Fire: If a large fire starts in or on cooking equipment equipped with hoods, employees should activate the Ansul Fire Suppression System, if safe to do so.
  • Call for Assistance: When safe, University Police MUST be notified of all fires by calling ext. 7-2222 or 607-777-2222 or by ACTIVATING THE FIRE PULL STATIONS, and giving as much detailed information about the fire as possible.
  • Fire Extinguishers: Employees are not to use fire extinguishers unless they are trained and it is safe to do so.
  • Evacuation: In the event of any fire, employees should evacuate the building, ensuring all occupants have also exited, and activate the fire pull station on the way out of the building.

 H. Medical Emergency

The following steps should be followed:

  • If an employee, customer or client is having a medical emergency, immediately notify University Police for assistance, (ext. 7-2222 or 607-777-2222).
  • Give the dispatcher as much information as possible so he/she can coordinate proper medical assistance.
  • Keep the person as calm as possible, until medical assistance arrives.

Note: If an Automated External Defibrillator (AED) is needed, persons trained in its use may access the AED wall box located in each campus facility.