Technical Help

If you review this information and it doesn't solve your problem, please complete the Technical Problems Reporting Form. Describe the problem in as much detail as possible, noting what error message you are getting, if any.

Technical Problems Reporting Form

Using Computers in the Libraries

How do I log into the computers in the libraries?

Students, faculty and staff use their PODS username and password.  Courtesy borrowers and community patrons need to obtain a guest account from a Library service desk.

How do I access the Libraries' wireless network?

Students, faculty, and staff have access to BU's wireless network. See the Binghamton University Wireless website.

How can I save documents I'm working on in the Libraries?

See data storage and backup. 

The Libraries' Website 

How do I use the Libraries' website from off-campus?

Most the website is accessible off campus without any special login. However, to get full access to subscribed databases, e-journals and other proxied resources users need to authicate.  Databases and e-journals may be bookmarked but links need to be prefaced with: http://proxy.binghamton.edu/login?url=  

This URL prefix kicks in the authentication process necessary to access BU Only resources.

What are "BU Only" resources?

BU Only resources, or proxied resources  include subscribed databases, e-journals, e-books and other e-resources that are restricted by license agreements for the purposes of research, teaching, and private study. These resources are available on-campus. Current BU faculty, staff, and students can acces these resources off campus by authenicating. Guest users are not given access to subscribed library resources from off-campus as this violates our license agreements with our database providers.

What are acceptable uses of “BU Only” resources?

See:  Acceptable use of BU only resources | Binghamton University Copyright PolicyBinghamton University Computer and Network Policy 

What is Get It!  

Get It! is a convenient tool that connects you to content from databases that the Libraries provides access to. Get It! also connects to library catalog records for books and other materials. To access Get It!, click the button or "Get It!" link that sometimes appears in library search results.

Databases and Journal Articles

I am trying to open a database/article but I get asked for a username.

Error messages or prompts for payments may indicate a problem with a library subscription. First, confirm that the Libraries has a subscription to the database or e-journal. It is possible that the library may not have complete fulltext access to a journal so always double check the holdings. If you believe we should have access to the resource, please report the problem.

The fulltext of an article is missing from an online journal. 

Confirm that the Libraries has a subscription to the e-journal. It is possible that the Libraries may not have complete fulltext access to a journal so always double check the holdings. If you believe we should have access to the resource, please report the problem.

What Is the Libraries' OpenURL?

If you are using a service such as Endnote that asks for the libraries' OpenURL resolver to link to articles, use the following: https://suny-bin.primo.exlibrisgroup.com/openurl/01SUNY_BIN/01SUNY_BIN:01SUNY_BIN? 

Authentication Service 

If you are using a service such as Endnote that asks for the a link to the authenication service use the following: https://cas.cc.binghamton.edu/cas/login?service= 

Find It!  

See Find It! FAQ 

Do I have to sign in to use Find It!? 

No, but if you sign in you will be able to view your library account information, such as items checked out. You can also renew items, place holds, and more. 

Why do I see funny characters when I use Find It!?

You need a Unicode font to allow you to see special characters and non-Roman alphabets (such as Polish "I", musical flat, Arabic, Cyrillic, and Hebrew), which non-Unicode fonts cannot display. You can use Find It! without a Unicode font, but these special characters and alphabets will not display correctly. 

Can I use Z39.5 to connect to Find It!?

Yes. Please use the Technical Problems Reporting Form to request this information.

eBooks 

See See "Finding and Using ebooks" web page or contact Ask a Librarian