Customer Service

Customer Service Center (CSC) hours of operation:
Monday- Friday, 7 a.m.-3:30 p.m.
Customer Service Center location
Emergency Customer Service Center (ECSC) hours of operation:
Monday- Friday, 3:30 p.m.-7 a.m. and 24 hours/day on weekends.
Emergency calls are responded to immediately. Non-emergency calls are referred to the CSC on the next business day.

Fax: 607-777-7627

Service Requests (SR)

Service requests can be submitted via our website. In the case of an urgent or emergency need, the service request may be called into the Customer Service Center. Service Requests are prioritized in the following manner:

  • Priority 1- Emergency
  • Priority 2- Do it now
  • Priority 3- Schedule event
  • Priority 4- Routine

Note that Service Request cancellations must be made in writing by the original requestor.

How to check the status of a service request

  • You may review through our self-service, online system or by calling the CSC. The SR number will be needed for online or, for a phone call or email, have the SR or WO or PR number.

Guidelines for determining non-chargeable vs. chargeable services

The primary mission of Physical Facilities is to provide for the care and upkeep of University buildings and grounds. We are currently funded to perform minor repairs/replacements in kind and routine maintenance. This includes providing corrective and preventative maintenance and repair services to help ensure an efficient and functional environment for the administrative and academic communities, together with all residential communities on campus.

Repair or maintenance to a building's infrastructure is generally not chargeable to the requesting state supported department.

Remodeling/changes/alterations/upgrades/additions to building infrastructure, special painting, and repair of departmental equipment and furnishings are chargeable to the requesting department. Also, a modification to utility systems to accommodate new or relocated equipment is also chargeable.

All modifications to Binghamton University facilities, regardless of complexity, must meet Title 9, "Official Compilation of Codes, Rules and Regulations of the State of New York (NYCRR)" — the New York State Uniform Fire Prevention and Building Code. Any modification, alteration or addition, to the Binghamton University Physical Facilities, environs or grounds (regardless of funding source) must be performed by the Physical Facilities Department, under its direct supervision or with review and approval if performed by a licensed contractor (who must pay prevailing wage). Inspection by the campus building inspector will be required depending on the scope of the project.