Case management

When a student is referred to the CARE Team, it is usually because the student is having a difficult time or an unexpected challenge. Our case managers help students cope with complex situations. The case manager works with the student to identify their struggles and potential solutions by discussing resources. Case managers typically meet with a student two to four times in person and check in with a student via email/phone periodically throughout the academic year.

How can a case manager help?

  • Helping the student identify the source of the problem, and the type of assistance and resources a student needs to overcome obstacles to success.
  • Providing support and guidance in dealing with stressful situations.
  • Helping a student communicate with others.
  • Connecting students to services on and off campus.
  • Bringing relevant situations to the Students of Concern Committee.
  • Helping friends, parents, faculty and staff find help for a student in need.

Contact the CARE Team if you or a student you know is:

  • Struggling with a personal or academic issue.
  • Behaving in a concerning manner (change in behavior and/or personality).
  • Experiencing a difficulty beyond their ability to cope.
  • Experiencing a family emergency or death.
  • Needing to take a semester withdrawal for a medical reason.

What types of support are available?

Resources — Check here for a list of resources on and off campus, how they can help and how to contact them.

Faculty resources — wording that can be added to syllabi.

Emergencies — Crisis situations, contacts for after hours, B-Alert system.

Student Emergency Fund — This fund is an award of financial assistance for currently enrolled Binghamton University students experiencing a financial need that is impacting their ability to progress academically and is affecting their overall well-being and/or safety.

Binghamton University Food Pantry — Binghamton University offers a pantry with free food and toiletries available to Binghamton students.

Loaner Laptop Program — Binghamton University’s Dean of Students Office offers the loaner laptop program to students in need of technological equipment to successfully complete their academic studies. Students must meet eligibility criteria, including being a registered Binghamton student to qualify for this program. There are a limited number of laptops available for this program.


Case management is not therapy or counseling, so the rules of confidentiality that might apply to medical or mental health treatment are not the same. Except for a crisis situation, the case manager shares information about student behavior on a need-to-know basis. So they can effectively help you, the case manager may ask you to sign a release of information.