Case management

When a student is referred to the CARE Team, it is usually because the student is having a difficult time or an unexpected challenge. Our case managers help students cope with complex situations. The case manager works with the student to identify their struggles and potential solutions by discussing resources. Case managers typically meet with a student two to four times in person and check in with a student via email/phone periodically throughout the academic year.

How can a case manager help?

  • Helping the student identify the source of the problem, and the type of assistance and resources a student needs to overcome obstacles to success.
  • Providing support and guidance in dealing with stressful situations.
  • Helping a student communicate with others.
  • Connecting students to services on and off campus.
  • Bringing relevant situations to the Students of Concern Committee.
  • Helping friends, parents, faculty and staff find help for a student in need.

What types of support are available?

Resources — Check here for a list of resources on and off campus, how they can help and how to contact them.

Emergencies — Crisis situations, contacts for after hours, B-Alert system.

Student Emergency Fund — This fund is a source of financial assistance for currently enrolled Binghamton University students who go through unexpected situations, which may cause them to miss classes and threaten graduation. Funds are awarded as a grant and, unlike a loan, do not need to be repaid.

Binghamton University Food Pantry — Binghamton University offers a pantry with free food and toiletries available to Binghamton students.


Case management is not therapy or counseling, so the rules of confidentiality that might apply to medical or mental health treatment are not the same. Except for a crisis situation, the case manager shares information about student behavior on a need-to-know basis. So they can effectively help you, the case manager may ask you to sign a release of information.

Our commitment to diversity

The CARE Team supports its mission by serving students of all experiences and identities at Binghamton University. In order to care for students, the CARE Team acknowledges that marginalized students are often affected by systems of power and privilege.

The CARE Team recognizes that Binghamton University students have various identities which include but are not limited to: age, disability, ethnicity, race, nationality, gender expression, sexual orientations, socio-economic status and religion/creed. The CARE Team acknowledges that these identities intersect with other identities and make learning at Binghamton University challenging.

The CARE Team staff is made up of professionals from different backgrounds, identities and experiences. As a team, we work actively to expand our awareness and competencies to continuously improve how we serve the Binghamton University student population. We recognize that this work of improving is never complete and requires continuous expansion of our professional development. We welcome your feedback.  

The CARE Team believes that students should have the ability to speak their truths, and thus works to create spaces where students feel safe to express themselves. Students experiencing any type of challenges including acts of bias and discrimination are welcomed to seek support through our office. If a student is interested in reporting, the CARE Team can provide support in the reporting process with other campus partners such as the Division of Diversity, Equity and Inclusion, the Multicultural Resource Center, the Q Center, and more.