Ambassadors

Real-Life Insights from Real Professionals

Since the inception of the Executive Program in Health Systems, its personnel have taken an informal approach to connecting prospective students with current students and/or alumni in order to enable anybody interested in the program to ask questions and learn about the personal experiences of others who have pursued this path. Ambassadors offer their insights to help others determine whether or not this rigorous course of study is appropriate for them.

Please feel free to contact any of the Ambassadors below regarding the material covered in the courses, work/life/school balance, job opportunities, overall impressions of the program, or anything else you may have a question about:

Meet the Current Manhattan Ambassadors

Class of 2019

Justin ChangJustin Chang

Course of Study: MS Systems Science with exec concentration in Health Systems

UG Background: BS in Business Administration with a Concentration in Management Information Systems (MIS), BA in Music

Current Position: Project Coordinator II, Department of Urology at Mount Sinai Health Systems

As a musician, I naturally view my environment and experiences through the lens of a creative. This program has given me to the tools to put my creative visions into practice through advanced strategic methodologies like Lean/Six Sigma, to complex technical skills like modelling and simulation. I've always been curious and interested in learning new concepts, but never found an appropriate way of linking my coursework, skills, and passions together. Now, having secured a full-time position at Mount Sinai Health Systems, I feel as though the intersection of my business, healthcare, and creative interests have been aligned through my pursuing a degree in systems engineering. My goal in the future is to incorporate music into healthcare by developing proactive music therapy programming for patients with neuro-degenerative disorders, and beyond the technical skills I honed through this program, I learned how we as a society should be tackling our problems in healthcare: by building change through a radical commitment to patient experience and quality care. Feel free to reach out to me to learn more about the program details or about my experience with the program!

Email: jchang57@binghamton.edu


Alice M GlitterAlice M Gittler

Course of Study: Executive Health Systems

UG Background: MPS, Healthcare Interior Design, New York School of Interior Design
MA, International Affairs, Columbia University
BA, Anthropology, Franklin and Marshall College

Current Position: Director of Healthcare Design Research and Engagement, EwingCole

Email: agittler@ewingcole.com


Lindsay WaxLindsay Wax

Course of Study: MS Systems Science with exec concentration in Health Systems

UG Background: Business Administration at University at Albany (SUNY Albany)

Current Position: Process Improvement Specialist at Montefiore

Email: lwax92@gmail.com

I graduated with a Business degree in 2014 and worked in various sectors of the business world until 2017. By 2017, I knew I needed a drastic career change. I never pictured myself in healthcare, but I always pictured myself applying my skills and time to something greater than myself. After getting bogged down by the business world, the Executive Health Systems – Manhattan program was sent to me by a friend of a friend. I only read the description one time before knowing this was where I wanted to be. With my knack for process improvement and supply chain management, and my passion for helping the world around me, I was confident that this program would open doors to a new career that I aspired to be in. I never imagined someone with only a business background would gain so much knowledge and real world experience from a one-year program. I recommend this program to anyone who has interest in process improvement, healthcare, and making a difference.


Class of 2018

Nafis BrownNafis Brown

Course of Study: MS Systems Science with exec concentration in Health Systems

UG Background: BS in Radiologic Sciences (Radiation Therapy)

Current Position: Enterprise Improvement Advisor, Center for Healthcare Quality and Analytics at Children's Hospital of Philadelphia

Email: nbrown32@binghamton.edu


Kevin MayoneKevin Mayone

Course of Study: MS Systems Science with exec concentration in Health Systems

UG Background: BA in History

Current Position: Performance Improvement Specialist at Montefiore Medical Center

Email: kmayone1@binghamton.edu


Erik Thurheimer

Erik Thurheimer

Course of Study: MS Industrial and Systems Engineering with exec concentration in Health Systems

UG Background: BS in Meteorology (Penn State)

Current Position: Senior Systems Analyst for AXA/Equitable 

Email: ethurhe1@binghamton.edu


Hannah Booth

Hannah Booth

Course of Study: MS in Systems Science with exec concentration in Health Systems

UG background: BS in Integrative Neuroscience

Current Position: Project Manager at Centers Plan for Healthy Living

Email: hannahelizabeth999@gmail.com


Class of 2017

Shani BynumShani Bynum

Course of Study: MS Systems Science with exec concentration in Health Systems

UG Background: BS in Health Science and Women's Studies

Current Position: Quality & Safety Manager for Radiology at Memorial Sloan Kettering Cancer Center and PhD student in Systems Science

Email: sbynum1@binghamton.edu

The knowledge and tools you gain from this program are relevant in today's changing Healthcare environment. As a clinician who works long hours in a busy department, a program like this one gives me the opportunity to work full time while I further my education. While providing care for patients, especially cancer patients, there is always room for process improvement. The material and methods that I have learned so far are essential for process improvement and can be utilized in my everyday work duties. Although the course is intense, you do have total support from all of The Watson School faculty members! If you are interested or have any questions about the program, please don't hesitate to contact me.


Deeba Khorrami Deeba Khorrami

Course of Study: MS Systems Science with exec concentration in Health Systems

UG Background: BS in Integrated Neuroscience

Current Position: Coordinator, Program Implementation & Partner Engagement, Maimonides Medical Center

Email: dkhorra1@binghamton.edu


Jordi EscorciaJordi Escorcia

Course of Study: MS Industrial and Systems Engineering with exec concentration in Health Systems

UG Background: BS in Industrial and Systems Engineering

Current Position: District Operations Industrial Engineer, USPS, and Ph.D. Student; formerly Process Improvement Intern at Mt. Sinai Queens

Email: jescorc1@binghamton.edu

As an undergraduate in the Industrial and Systems Engineering department at Binghamton University, I sought to apply my skill sets in areas other than the traditional Manufacturing or Operations roles. I found the perfect opportunity with the Executive Health Systems – Manhattan Program. Here I learned the tools which helped me implement my educational background in one of the fastest growing and stable job markets in the nation. The Healthcare industry is in high demand for ISEs, due to the growing need for improvement in patient care and satisfaction in hundreds of hospitals and HMOs. If you would like to find out more about this program or are just curious about an ISE's role in the healthcare industry, please feel free to contact me.


Nana Boateng Nana Boateng AgyenimAgyenim

Course of Study: MS Systems Science with exec concentration in Health Systems

UG Background: BS in Integrated Neuroscience

Current Position: Behavioral Health Counselor at Mt. Sinai

Email: nagyeni1@binghamton.edu


Rachel Rachel LaghezzaSchaefer

Course of Study: MS Industrial and Systems Engineering with exec concentration in Health Systems

UG Background: BS in Industrial and Systems Engineering

Current Position: Senior Consultant, Ernst and Young LLP

Email: Rlaghez1@binghamton.edu


Kristin Kristin ThibaultThibault

Course of Study: MS Industrial and Systems Engineering with exec concentration in Health Systems

UG Background: BS in Health Policy and Administration

Current Position: Director of Implementation Solutions at Shield Health Solutions

Areas of Interest: Use of LSS and Simulation to Reduce Patient Wate Time and Improve Exam Room Utilization; Neural Network and Fuzzy Approach to Improve Physician/Patient Scheduling Using Patient Diagnosis Codes & Expert Knowledge

Email: kthibau1@binghamton.edu

The flexibility of this program allowed me to pursue a graduate degree while maintaining my professional career in the Healthcare field. The practical knowledge gained was easily transferable and useful in my day to day role. As Healthcare evolves, the use of ISE methodology to solve complex health care problems continues to grow. This program will teach you why change is needed and provides the necessary tools used in the implementation of process improvements. For those that are interested in continuing their education, this is the perfect graduate program. I enjoyed the program so much that I decided to continue my academic journey through the pursuit of a Ph.D. in Systems Science with a focus in Healthcare. Feel free to contact me with any questions about my background or the program.


Christopher Chris FerrerFerrer

Course of Study: MS Systems Science with exec concentration in Health Systems

UG Background: BS in Integrative Neuroscience w/ Minor in Health & Wellness Studies

Current Position: Medical Student at Icahn School of Medicine at Mount Sinai

Email: christopher.ferrer@icahn.mssm.edu

As a pre-med student taking a gap year, I decided to enroll in the Manhattan program to strengthen my medical school application and to pursue my ongoing interest in health systems and process improvement within healthcare. The MS in Health Systems was a great experience, and without a doubt helped me stand out during the medical school application/interview process. In addition, the skills I gained from the program have enabled me to take on leadership positions in student lead process improvement initiatives throughout Mount Sinai. Please feel free to contact me with any questions about my background or the program.

Class of 2016

Daniel Jerez Daniel Jerez

Course of Study: MS Industrial and Systems Engineering with exec concentration in Health Systems

UG Background: BS in Industrial and Systems Engineering

Current Position: Industrial Engineer, Northern Westchester Hospital (Northwell Health)

Email: djerez1@binghamton.edu


Indiya Okam, MBA Indiya Okam

Course of Study: MS Systems Science with exec concentration in Health Systems

UG Background: BA in Mathematics

Current Position: Regional Vice President, Northeast at Medline Healthcare

Email: enyindiya@me.com

My goal is to continue to apply the principles of process improvement within the scope of my work environment in hopes of affecting change in the healthcare delivery system. The flexibility of this program has provided me with the opportunity to combine a full-time work schedule and meet the expectations of the program. I am glad to connect with anyone thinking about managing the program and a full-time work schedule.


Samuel ConklinSamuel Conklin

Course of Study: MS Industrial and Systems Engineering with exec concentration in Health Systems

UG Background: BS Engineering Design and Configuration Management, AS Computerized Drafting

Current Position: Senior Project Manager, SPECTRA Audio Design Group

Email: sconkli2@binghamton.edu

The Executive Health Systems – Manhattan Program is a great program to enroll in, it perfectly marries systems science and industrial engineering with healthcare and service-based industries. The Saturday courses allowed me to maintain my career as a project manager in NYC while completing the program. The professors and academic resources available to you during the program are immense and they will cater toward your areas of interest. Personally, working in IT, I did not have much exposure to healthcare, but throughout the program, they have helped me find applicable ways to relate my experiences to the improvement of Health Systems. If you are interested in systems science and industrial engineering and furthermore Health Systems, you should find out more information about the Executive Master of Science in Health Systems – Manhattan.


Kimberly HomKimberly Hom

Course of Study: MS in Systems Science with exec concentration in Health Systems

UG Background: BA Psychology & Sociology

Current Position: Director of Quality Performance Improvement, Anesthesiology Department, Northwell Health - Lenox Hill Hospital

Email: khom1@binghamton.edu

As a Business Development & Performance Improvement Specialist at MZL Home Care Agency, I work closely with the contracts, operations, and purchasing departments to ensure that various systems are running smoothly. These systems range from contract credentialing and billing processes, to streamlining referral and intake procedures, to redesigning and tracking purchase orders, inventory distribution, and financial spending patterns. These experiences have inspired me to constantly find ways to improve system efficiency and efficacy in order to provide better outcomes for the patients we service, as well as our internal teams and external vendors. As a Psychology and Sociology major during my undergraduate studies also at Binghamton University, I am passionate about helping others gain an improved sense of well-being. This passion to impact the lives of others on a micro level, coupled with my administrative responsibilities at MZL Home Care Agency, encouraged me to enroll in the Executive Health Systems – Manhattan Program. The vigorous and comprehensive coursework in systems science and industrial engineering, as well as esteemed professors and faculty, all educate, challenge, and support me in my academic and professional growth that I am enthusiastic to continue to cultivate and apply in the healthcare systems domain. I highly recommend anyone who is interested in healthcare systems science to ask any questions that arise and consider applying to the program. Please feel free to contact me if you have any questions or concerns about the program!


Class of 2015

Zarin AnikaZarin Anika

Course of Study: MS Industrial and Systems Engineering with exec concentration in Health Systems

UG Background: BS in Bio-Molecular Science

Current Position: Consultant, Operations Improvement, Nexera, Inc.

Email: zanika@archcare.org


Shanice GuerrierShanice Guerrier

Course of Study: MS Industrial and Systems Engineering with exec concentration in Health Systems

UG Background: BS in Integrated Neuroscience

Current Position: M.D. Candidate at University at Buffalo Jacobs School of Medicine and Biomedical Sciences

Email: Sguerrier25@gmail.com


Patrick SamedyPat Samedy

Course of Study: MS Systems Science with exec concentration in Health Systems

UG Background: BS in Management concentration: Health Services

Current Position: Associate Director of Quality and Safety Systems, Memorial Sloan Kettering

Email: psaturday@gmail.com

I aim to further my knowledge of systems science and learn to apply industrial engineering methods to the healthcare environment I currently support.


Class of 2014

Christina GalloChristina Muratore

Course of Study: MS Systems Science with exec concentration in Health Systems

UG Background: English Literature and Rhetoric

Current Position: Business Process Improvement Implementation Manager, Horizon Blue Cross Blue Shield of New Jersey

Email: Christina.M.Muratore@gmail.com

Since graduating with my MS from the SSIE program in 2014, I've focused my career in healthcare on process improvement. I'd be happy to share my experiences, especially with anyone looking to enter into engineering for the first time from a liberal arts/social sciences background.


Erik PedersenErik Pedersen

Course of Study: MS Industrial and Systems Engineering with exec concentration in Health Systems

UG Background: Industrial and Systems Engineering

Current Position: Director of Implementation at Shield Health Solutions

Email: Epeders1@binghamton.edu


Evelyn MoyEvelyn Moy

Course of Study: MS Systems Science with exec concentration in Health Systems

UG Background: BA in Psychology

Current Position: Director, Project Manager at Pfizer, Inc.

Email: evelyn.w.moy@gmail.com

I completed the Executive Health Systems – Manhattan Program in 2014. My class was one of the first cohorts to complete the Manhattan MS program and I truly enjoyed the experience. I would be glad to answer any questions for new students that are considering or will be entering the Manhattan program.