Emotional Intelligence

Emotional Intelligence

Instructor: Richard (Dick) Orth
Date: To be decided
Time: To be decided
Location: Binghamton University, Innovative Technologies Complex (ITC)
85 Murray Hill Road, Vestal, NY 13850
Certificate and Digital Badge: A Certificate and an Emotional Intelligence Essentials Badge will be issued to students who pass the exam. The multiple choice exam is volunteer and is distributed at the end of the day and takes about 20 minutes to complete. 

NOTE: If you are a social worker you can obtain 6.0 Social Work Continuing Education contact hours by paying the  $90 fee here. YOU MUST ALSO PAY THE COURSE REGISTRATION FEE OF $105 by using the registration button below.

Who can take this course: This course is intended for all engineers, professionals and students.

Course registration is closed for 2019. Please wait for the offering in 2020. Contact us wtsnindy@binghamton.edu if you are interested or have any questions.


The purpose of this course is to deepen your awareness of Emotional Intelligence (EI) – the capacity to be aware of, channel, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically. These foundational life principles can be applied at work and also in your personal relationships.

Class participants will discover how they can help transform the way they communicate, both verbally and non-verbally, using two foundational dimensions of communication that dramatically affect EI. These dimensions guide our personal actions, which shape an organization's culture and directly affect business performance.


At the completion of this course, the participants will be able to:

  • Improve Emotional Intelligence by growing social- and self-awareness.
  • Reveal personal 'blind spots' and 'masks' to strengthen personal relationships.
  • Describe the characteristics of "common and shared values" and their impact on the sustainable success.
  • Implement powerful techniques for active and empathetic listening when giving & receiving feedback.
  • Apply the Six Step Constructive Conversation process to resolve personal conflicts.
  • Use Sensitive, Open and Direct (SOD) two-way communications and apply these constructive behaviors to create a foundation of trust.
  • Describe how constructive conversations build a constructive organizational culture.


RICHARD (Dick) ORTH is a transformational facilitator, having over 39 years' experience with IBM as a change leader, facilitator, trainer, leadership coach and business analyst. Dick has a proven track record of helping organizations and individuals improve their capabilities in the areas of leadership development, cultural and process transformation. He has led dozens of organizational change efforts by enabling capabilities in collaborative problem-solving, team-based decision-making, conflict resolution, constructive communications and process facilitation.

Dick is also an IBM certified IT Specialist, a volunteer community mediator, and he is on the Board of Directors for several organizations in his community. He enjoys spending time with his wife Ruthanne, where they travel around the country and visit their 3 children and 3 grandchildren.


$195 Standard Rate (Group rate: three or more, $150 per person)
$105 Social Workers who would like the 6.0 CE contact hours
(Requires additional registration for 6.0 Social Work Continuing Education hours for a cost of $90)
$125 BU faculty/staff/alumni and SUNY faculty/staff
$75 Students


Registration will be open in 2020

For questions, contact the Office of Industrial Outreach
Phone: 607-777-6241
Email: wtsnindy@binghamton.edu


All cancellations must be received in writing by noon on the date before the course starts, at 5 pm to receive a refund. No refunds for cancellations or non-attendance will be given after 5 pm on that date. There is a cancellation fee of $20

Substitutions may be made any time before course start by informing the Office of Industrial Outreach.

If the course is canceled, enrollees will be advised and receive a full refund.