Leadership and Change Management

Leadership and Change Management Webinar Series

Leap into 2020 with Leadership Training! We welcome you to join us for the Leadership and Change Management Webinar series by Michael D. Ford.

This four-episode Lunch & Learn series demonstrates tools, tips and techniques for business improvement through leadership and change management techniques.

  • Dates and times: September dates to be confirmed, from 11:30 a.m. to 12:20 p.m.
  • Delivery platform: An invitation to join the live webinar on Zoom will be sent to you about a week before the webinar starts.
  • Course fees: BU and SUNY students $35, Standard rate $50.

REGISTER HERE: Registration will open soon 

Session 1: Leadership vs. Management

Think of all the terms we use to describe people in the organization hierarchy: shift leader, team leader, organizer, supervisor, department manager, VP, President, CEO, owner.  Do all of these positions require the same skill sets?  Some are front-line positions are in the trenches, and others are field generals who are far behind the action, and a few are strategists who map out plans from a secure off-site command center.

Similarly, some people can lead, some can manage, and a very, very select few can do both. This session defines each approach, demonstrates how supervisors can learn to improve both skill sets, and describes the scenarios where one is preferred to the other.

Participants will learn:

  • The definition and traditional roles of a Leader
  • The definition and traditional roles of a Manager
  • How these roles have changed to become integrated
  • Motivational techniques
  • How to create the ideal “Leader/Manager”

Session 2: Managing for 2020 and Beyond: Successfully Navigating the Global Race

Business professionals are challenged with heightened competition, global trade wars, government regulation, tight labor markets, accelerating rates of change, short product life cycles and rapidly advancing technology. On top of this, we must somehow manage an overloaded email inbox, a backlog of voice and text messages, changing schedules and an array of internal and external customers who all “WANT IT NOW.”


  • Strategic planning
  • Branding
  • Exploiting core competencies
  • Navigating Change

Session 3: Becoming a Champion of Change

Common business philosophy has historically treated change as something that we survive: it is necessary to continue our existence. An enlightened perspective is one in which we actively embrace change and welcome the new challenges that each day presents. This is true for both our professional and personal lives. Rather than view our existence as a struggle for survival, we should acknowledge our past accomplishments as a continuous journey forward in pursuit of excellence.

The facilitator will present this “change” theme as a means to pursue both our personal goals and business objectives. He will provide examples and involve the audience in participative discussion.

Attendees will learn:

  • The Need to Embrace Change
  • How and Why Change Occurs
  • WIIFM: What’s In It For Me (and my company)?

Session 4: How to Succeed in the Face of Change

This interactive program provides practical techniques to overcome the stress of change and create a positive situation for operational excellence. It is appropriate for environments that are in the midst of major change or the anticipation of such. A focus on examining change/stress as a process will utilize quality tools such as Storyboard Technique, Pareto Analysis and Root Cause Analysis. The facilitator will provide tips, tools and techniques via a combination of storytelling, roundtable discussion, role-play, exercises and Q&A.

  • Understanding the stages of change (denial, resistance, exploration, commitment)
  • Identifying the cause(s) of stress
  • How to overcome stress
  • Motivational techniques for positive attitudes
  • Excelling in the face of change

About the Instructor

Michael D. Ford, M.S.I.S.E., CFPIM, CSCP, CLTD, CQA, CRE, CQE, ACPF, CPSM, CSSGB is a Supply Chain Expert with TQM Works Consulting. He provides innovative solutions, based on 30 years of experience in retail, distribution, manufacturing, and consulting.  His work history includes software implementation, business planning, inventory control, distribution planning, and corporate training.  This includes a broad range of experience from ETO (Engineer to Order) to MTS (Make to Stock), as well as non-profits, service, and Department of Defense.

He has presented at over 350 industry events throughout the U.S., Canada, Japan, Nigeria, South Africa and Australia, and has provided over 5,000 hours of classroom training, averaging 4.5/5.0 on evaluations.

Ford combines his technical expertise with personal skills, to develop a unique “outside the box” approach to life’s challenges.  He is a charismatic speaker who specializes in delivering training that is “edu-taining.”