Operations and Infrastructure: ITS Organization

OPERATIONS AND INFRASTRUCTURE

Operations and Infrastructure supports the central computing facilities and services used by the entire campus. These include primary and secondary data centers for continuous operations and disaster recovery, telephone services and video conferencing, the wired and wireless networks, and CCTV video surveillance and access.

Operations and Infrastructure is comprised of four groups: Operations Center Management, Telecommunications, Network Administration, and Physical Security. 

  • Network Administration
    The Network Administration Group at Information Technology Services is responsible for maintaining the high speed data network that spans the Binghamton University campuses. Access to Binghamton University resources and the internet are provided, and all interior building spaces are covered with a secure wireless (WiFi) signal that can be utilized by any faculty, staff or student with a valid account.

  • Operations
    The Operations group for Information Technology Services (ITS) is located on the ground floor (Room G03) of The Technology Hub. The room is staffed during university core business hours Monday through Friday. Access to TTH-G03 is restricted; however the Operations staff can be reached at 607-777-6103 or by utilizing the wall phone located outside of TTH-G03.

    There are times when the Operations staff is out of CC-G03 and for those occasions when the staff is away from CC-G03, we ask that you return to The Technology Hub first floor and discuss your needs with the Help Desk staff.

  • Physical Security
    The Physical Security Office at Binghamton University is part of the Operations and Infrastructure area within Information Technology Services. Physical Security consists of card-based door access and network video surveillance security systems across all Binghamton University properties. The staff is responsible for the administration of card access and network surveillance systems, consultation and project management assistance for installations, renovations and new construction on campus, as well as ongoing maintenance of the software to operate the systems.

  • Telecommunications or Signal Services

    Telecommunications is responsible for maintenance and repair of the University's voice and voicemail services.