ITS Operations and Infrastructure: Telecommunications


Binghamton University Telecommunications provides and maintains telecommunications services by utilizing research and evaluation of new technologies, providing cost-effective solutions and implementation for improvements and enhancements for University-wide connections.

Services offered by Telecommunications

Emergency Alert System
Binghamton University uses the RAVE messaging system as its emergency email and text messaging provider. This system will allow you to change or remove your ability to receive emergency alert notifications. All members of the campus community are encouraged to check their account.

To register, go to and click the 'Register' button.


Mandatory 10-Digit Dialing coming soon!

Beginning April 24, 2021, you should begin dialing 8 + 10 digits (area code + telephone number) for all local calls. If you forget and dial just 7 digits, your call will still be completed. On October 24, 2021, you must dial 8 + 10-digits (area code + telephone number) for all local calls. Station to station on-campus calls will still be 5-digits.

The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022. Customers must continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022.

Pinnacle Telecommunications Billing System upgrade IS COMPLETE!

The Pinnacle Telecommunications billing system is complete and users are now able to login to view their bills or to make payments.

The user web interface has a different appearance, however, it still provides the same functionality. Instructions on using the new web interface are available here.

For any questions, please contact the Telecommunications Business Office at or 607-777-2524

Living on campus? Introducing Spectrum U just for you!

Binghamton University Information Technology Services and Residential Life are excited to announce that Spectrum University Live TV Streaming (SpectrumU) is now available to ALL students living in residence halls on campus. Over 200 channels can be streamed both wirelessly and from wired devices straight from your dorm room. SpectrumU is supported on several devices 

  • iPhone, iPad or iPod touch running iOS 8 or above
  • All major Android smartphones and tablets running Android 4.2 or above
  • Roku via the Spectrum TV app
  • Web browser (for desktops, laptops and smart TVs with browsers)
  • Both PC and Mac.  MORE...

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On Campus Cable Service Update for the Fall 2020 Semester: Rescan in Order to Receive All HD Channels

Upon returning to campus for the fall semester, on campus residential students will need to conduct a channel rescan on their TV's in order to ensure that they are receiving all HD channels.

For those students that will remain in the residence halls over the summer, as the switchover date for the new service and a channel lineup including channel numbers develops, ITS will post updates to the campus CableTV website. Any questions or issues can be directed to the Help Desk x7-6420.

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Rate Sheet Prices Updated (July 1, 2020)

The monthly line rate for the 2020-2021 fiscal year is at $18.00/month.  The Rate Sheet for installation, equipment, and monthly charges has been updated. You can submit a service request by going to Service Request.

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Campus Location:
LNG 216

Mailing Address:
Binghamton University
Telecommunications Department
4400 Vestal Parkway East
Binghamton, NY 13902-6000

Phone & Fax:
Phone: 607-777-2524
Fax: 607-777-4000
Main Campus: 607-777-2000

Email Addresses:
Work Orders:

Contact Information:

Zachary Jones (Assistant Director):

Teresa Garlock (Business Office Manager):

Keith Hall (Operations Manager & Project Coordinator):

Pam Yaples (Office Assistant 2):