ITS Operations and Infrastructure: Telecommunications

Telecommunications/Signal Services Department

Binghamton University Telecommunications provides and maintains telecommunications services by utilizing research and evaluation of new technologies, providing cost-effective solutions and implementation for improvements and enhancements for University-wide connections.

Services offered by Telecommunications

Emergency Alert System
Binghamton University uses the RAVE messaging system as its emergency email and text messaging provider. This system will allow you to change or remove your ability to receive emergency alert notifications. All members of the campus community are encouraged to check their account.

To register go to https://www.getrave.com/login/binghamton and click the 'Register' button.

News

Telecommunications Walk-Up Window to Close Permanently (September 5, 2018)

After over 20 years of providing walk-up services to faculty, staff and students, the Telecommunications walk-up transaction window (LN-G216) will close effective Sept. 30.

The Telecommunications office will continue to be open during normal business hours. All payments made after Sept. 30 should be done online or by mail (checks only).

Fax services for personal use will now be provided by the Copy Center in LN-G22 (basement of Library Tower). The Copy Center (607-777-2409) hours are 8:30 a.m.-4:30 p.m. Monday-Friday.

Telecommunications supported Time Warner (Spectrum) RoadRunner services has ceased (July 31, 2018)

As a result of Charter's acquisition of Time Warner Cable, Time Warner Cable no longer exists as a separate entity. As of July 31st, 2018, Binghamton University Telecommunications will no longer be able to provide the billing and service for your (now) Spectrum based internet account as we did under Time Warner Cable.

Rate Sheet Prices Updated (July 1, 2018)

The monthly line rate has changed from $19.00/month effective July 1, 2018. The Rate Sheet for installation, equipment, and monthly charges has been updated. You can submit a service request by going to Service Request.

ShoreTel is now Mitel (December 12, 2017)

New information about the Mitel (Shoretel) Phone System is available. The page will provide links to the Connect Client application, Call Center web interface, Mobile Client apps, and reference guides. Please visit the page for information and instructions.

ABOUT US

Campus Location:
LNG 216

Mailing Address:
Binghamton University
Telecommunications Department
4400 Vestal Parkway East
Binghamton, NY 13902-6000

Hours:
Monday - Friday: 11 A.M. - 3 P.M

Phone & Fax:
Phone: 607-777-2524
Fax: 607-777-4000
Main Campus: 607-777-2000
Repair: 607-777-6111

Email Addresses:
General: telecom@binghamton.edu
Directory: teldir@binghamton.edu
Mitel: ShoreTel@binghamton.edu
Workorders: phone@listserv.binghamton.edu

Contact Information:
Keith Hall (Telecommunications Operations Manager and Project Coordinator) khall@binghamton.edu.

Teresa Garlock (Business Office Manager): tgarlock@binghamton.edu

Zach Jones (Projects and Billing Manager, RCDD, MPA): zjones@binghamton.edu

Pam Yaples (Office Assistant 2): pyaples@binghamton.edu