ITS Self Help Topics (A-Z)
If you do a FIND search for a keyword, you will easily find what you are looking for
Search the IT SELF SERVICE KNOWLEDGE BASE for easy answers.
FAQ TECH HELP - Answers to the most common technical issues.
ITS also has a DIRECTORY OF SELF HELP GUIDES for easy reference:
Access Your BMail Account
Accounts - info. on campus computer accounts
After Hours Test Scoring Drop Box
Where do I get anti-virus/malware?
Two Factor Authentication (2FA) Information
How do I backup my work?
What is the best way to dispose of my used batteries?
Bmail - all about Google Apps, mail, etc...
Change Your Computer Account and BMail Passwords
How do I clear my cache/cookies...
Connect to Wi-Fi
Need a new computer?
Computing Labs Information, see L
Connecting from off campus - Pulse Secure/VPN - Accessing your network file space using SSL - Install/Open Pulse
Secure and Connect to the VPN
What is ETS?
Two Factor Authentication (2FA) INSTRUCTIONS for DOWNLOAD and USE of 2FA using Google Authenticator or Authy, and
Faculty FAQ - Checklist - everything you need to be technically up and running
FAQ - TECH HELP - Easy answers to common tech related questions or issues
File formatting - SensusAccess
Firewall Exception Request
Where can I find more info. about Google Apps and Bmail?
I need help with my email (Bmail)...
How do I upgrade my software and hardware, or request a new software for the labs?
Need help with Hardware? Computer issues?
IT Self Service
IT Self Service Knowledge Base - Find your answers here.
Computing Labs Directory, Schedule, Live Maps
Laptop Loaner Program
Listserv/Google Group Email List
Mapping drives help - Firestone, H-Drive, U-Drive
What is myCourses?
I need support with myCourses
I need Office 365...
How and where do I change my password?
I should use a Password Manager, what does ITS recommend?
What is Phishing and how do I avoid it?
What is a PORTAL?
Printing - student and more...
Where can I learn about 3D printing?
Print to a networked Beechwood printer
How do I add a printer to my univ. machine?
How do I request a project? - What kind of projects does ITS do during the year?
Where can I print? Get on a public computer? Are there any open machines?
Use Pulse Secure to connect to VPN
Info on purchasing equipment?
I need help with Qualtrics
Questions? Find your answer in the IT Self Service Knowledge Base
QuickFind Links - Find what you are looking for quickly. Or check out the A-Z Self Help Directory
or ITS Sitemap for easy to find links, in the top menu navigation.
What's my print quota?
What is ransomware?
Recycling your unwanted tech devices/batteries...
What is a RESCON?
How do I request a project?
Self Help Suggestions: WEEKEND TECH WORRIES? Don't sweat it.
Self Help? IT Self Services for FAQ's and self help, as well as requests and to report an issue.
How do I keep my devices secure?
Submit tests for scoring
After Hours Test Scoring Dropbox
SOOTS Scoring Results Online
Spectrum U Information
Spectrum U Ruku Quickstart Guide
Starfish - IT Self Service Knowledge Base Help
Staff Help - Technology Checklist to get up and running technically...
I need help with setting up myCourses
What kind of data storage is available?
Need Technical Help/Support?
Telecommunications IT Self Service Knowledge Base Help
Two Factor Authentication (2FA) INSTRUCTIONS for DOWNLOAD and USE of 2FA using Google Authenticator or Authy, and FAQ's
What is VDI?
Virus and Malware Removal
VPN - Pulse Secure/VPN - Accessing your network file space using SSL - Install/Open Pulse
Secure and Connect to the VPN
Waste? Where do I get rid of my old tech devices?
Weekend or After Hours Student Self Help