Information Technology Services Organization

TECHNOLOGY SUPPORT SERVICES

We strive to provide timely service with reliable, secure and innovative solutions on our path to excellence.

Technology Support Services provides the Binghamton University community with technical assistance for an ever-growing variety of services related to technology in alignment with academic success and administrative goals.

Composition of Technology Support Services

Technology Support Services is composed of five entities:

ITS Help Desk - The ITS Help Desk is available to assist students, faculty and staff with technical problems or questions related to IT services. The ITS Help Desk serves as the initial point of contact for reporting problems or inquiring about technology used at the University. The ITS Help Desk is staffed with both full time staff and is supplemented with student assistants.

Device Support - Device Support provides the following services to faculty and staff of Binghamton University:

  • Tier 2 and 3 support for operating system and software issues placed to the ITS Help Desk.
  • Computer troubleshooting and repair for University owned equipment
  • Dell & Apple Authorized Warranty Repair Facility
  • Network share drives (H: and/or S:)
  • Printer configuration
  • Price quotations for new computers, laptops, tablets and printers.
  • Computer and Smart Phone setup and initial configuration.
  • Computer Cleanup.

ResCon Program - The Information Technology Services Residential Computer Consulting Program (ResCon) provides technical support to students living on campus. The ITS Help Desk is the central point of contact for and refers problems to ResCons. ResCons contact students and make house calls to the residents, referring unresolved calls to Senior ResCons who refer unresolved issues to a coordinator at the Technology Hub.

Public Computing Labs (PODS) - Information Technology Services oversees campus computing facilities including Public Computing Labs (PODs) and the Information Commons areas (managed jointly with the University Libraries).

  • Student Printing: Students are able to print in the PODs and from their personal computers to the Student Printers that are located in the PODs. Registered students receive printing "credits" and can use BUC$ for printing if they use all of their printing "credits."

  • Virtual Desktop Infrastructure (Bingview): Information Technology Services provides a Virtual Desktop environment (VDI) for specialized software.

myCourses Support - In the spring of 2017, Binghamton University transitioned to a hosted instance of Blackboard and renamed our campus Learning Management System myCourses. myCourses is a Course Management System used by instructors to generate information, communicate with students, record grades, and implement many other tools that can be beneficial to a successful on-line learning environment. Using myCourses, instructors develop web pages to publish instructional materials, group activities, tests and quizzes, as well as a managed gradebook. Blackboard is still available for Binghamton University organizations.

Access myCourses via myBinghamton or mycourses.binghamton.edu.

Hardware & Software - ITS Technology Support Services will direct you to options and support with hardware, e-waste/recycling, student computing solutions, vendor promotions and more. Also, we have information here about publicly accessible software, public computing areas (PODS) and software for Mac, Windows and Unix/Linux. For more information go to the Hardware & Software page.

Innovation
Innovation: The Innovation Team develops and maintains applications using cloud technologies such as Amazon Web Services. The Innovation team operates the Emerging Technology Studio (ETS) that is located on the main level of The Technology Hub. Various workshops and technologies are available in the ETS. The Innovation Team manages the STEAM Room in Mountainview that provides tools and workshops.

Research
Research Support: Information Technology Services works with researchers to identify technology resources available on-campus and through outside providers to enhance their research capabilities. If you have specific technology needs for your research, please contact the ITS Help Desk at HelpDesk@binghamton.edu or x76420


Governance

Technology Support Services provides technology support for the Binghamton University community, is a resource member of the Academic Computing & Educational Technology  (ACET) governing committee, and liaisons closely with the Center for Learning and Teaching and Faculty Senate Executive Committee as required.

Contact:
Mike Allington
Director of Technology Support Services
Phone: 607-777-6080
E-mail: mallingt@binghamton.edu