Technical support for students, by students
What is the ResCon program?
The Information Technology Services Residential Computer Consulting Program (ResCon) provides technical support to students living on campus.
Thirty-three ResCons live where they work and attempt to resolve students' questions about device connectivity and software problems and other information technology related issues.
The ITS Help Desk is the central point of contact for and refers problems to ResCons. ResCons contact students and make house calls to the residents, referring unresolved calls to Senior ResCons who refer unresolved issues to a coordinator at ITS in The Technology Hub.
Hours of Availability
ITS ResCons are on call throughout the fall and spring semesters. ResCons will post their "office hours". ResCons will attempt to respond to student's questions within a 24-48 hour period.
Becoming a ResCon
How can I become a ResCon?
Each year in the Spring, sometime after housing signups finish, the ResCon program advertises an information session about the program through various means such as posters and B-Line announcements. There are usually two of these info sessions: The process of becoming a ResCon begins with attending one of these info sessions.
Who is eligible to become a ResCon?
Any undergraduate student living on campus except for Resident Assistants.
What if I have another question?
Send an e-mail to either email@example.com or a Senior ResCon.
How to Contact Your ResCon
ResCons are available by email, through the ITS Help Desk, in your residence hall during regular office hours and whenever you happen to bump into one of them around campus.
There are several ways to contact your ResCon. In order of importance, they are:
- Ask your RA to direct you to your residence hall's ResCon and their contact info.
- Call the ITS Help Desk at 607-777-6420. Request assistance and describe your problem. The ITS Help Desk will assign the call to your ResCon.
- Email your ResCon and set up an appointment.
- Find your ResCon in person and request an appointment.
For more information, contact the ITS Help Desk at 607-777-6420 or send email to firstname.lastname@example.org.